Tango Card
By Tango Card
1. API Integration
Lightweight API: Tango Card offers a lightweight API that allows businesses to build their own rewards programs. This API supports OAuth authentication and asynchronous bulk ordering endpoints, making it suitable for integrating with existing systems.
Pre-built Tango Choice Catalogs: Businesses can use pre-built catalogs to simplify the selection and distribution of rewards.
Low-Code Integrations: The platform supports low-code integrations with popular software and tools, including Salesforce, Qualtrics, Workato, Slack, and HubSpot. This allows businesses to automate rewards within their existing CRM, task automator, or other systems.
2. Web Portal
Tango Portal: For those who prefer a self-service option, the Tango portal provides a free dashboard to order, send, and track digital gift cards. This portal is designed to be user-friendly and requires minimal technical expertise.
3. Timeline
The exact timeline for implementation is not explicitly stated, but the emphasis on ease of integration and customer testimonials suggests that the process is designed to be quick and efficient. Customers have reported significant time savings in program administration, indicating a streamlined setup process.
4. Customer Testimonials
Aaron Carr: Reports cutting program administration time by more than 50% since partnering with Tango.
Heather Sayers Lehman: Highlights increased completion rates for incentives, suggesting effective and quick implementation.
Kevin Clarke: Notes saving $65K annually on gift card purchasing and shipping fees, implying a cost-effective and efficient setup.
Ramon Smith: Praises the seamless experience provided by Tango’s gift card API.
Andrew Phelps: Emphasizes the ease of plugging into Tango’s tools and extending user experience.
Sofia Polo: Appreciates the immediate sending of cards and the ability to track and resend them, indicating a user-friendly and efficient system.
Customizable Email Templates
Tango Card allows customization of email templates with the company's branding and messaging. A one-time setup fee of $450 is charged for further customization beyond the standard templates.
Catalog Customization
Businesses can customize the standard gift card catalog by adding additional brands for a one-time setup fee. The standard catalog includes over 100 popular digital gift card brands handpicked by Tango Card.
API Integration
Tango Card offers a lightweight API that allows businesses to build their own rewards programs and integrate with existing systems. The API supports OAuth authentication, asynchronous bulk ordering endpoints, and access to Tango Card's global catalog.
Low-Code Integrations
Tango Card provides pre-built integrations with popular software and tools like Salesforce, Qualtrics, Workato, Slack, and HubSpot, allowing businesses to automate rewards within their existing systems.
Branding Customization
Businesses can customize the branding and messaging of the Reward Link experience, including the banner color, logo, card design, and messaging.
Delivery Options
Tango Card offers digital and printed delivery options for Reward Links, as well as digital and physical redemption options, allowing businesses to choose the option that best fits their program and recipients.
1. Setup Fees
Customizable Email Templates: There is a one-time setup fee of $450 for further customization of email templates beyond the standard options provided.
Catalog Customization: Businesses can customize the standard gift card catalog by adding additional brands for a one-time setup fee.
3. Maintenance Fees
The search results do not explicitly mention ongoing maintenance fees for Tango Card software. However, it is common for software solutions to include such fees to keep the system updated and running smoothly. For precise details, it would be best to contact Tango Card directly.
4. Support Charges
The search results do not provide specific information about support charges. Typically, support services may be included in the subscription or may incur additional costs depending on the level of support required. Again, contacting Tango Card directly would provide the most accurate information.
5. General Cost Information
The cost of gift card software can vary widely depending on the features and capabilities needed. Basic gift card software can start at around $500, while more complex solutions can range from $1,000 to more than $10,000. Some vendors offer subscription-based pricing models, while others may have one-time upfront licenses or custom plans with different payment options.
6. Integration Costs
If integrations with third-party systems such as accounting or eCommerce tools are required, there may be additional setup expenses. This is common for businesses that need to integrate the gift card software with their existing systems.
Customer Success Managers: New users can reach out to their Customer Success Manager for help with sending rewards or any questions about their Tango account.
Support Team: Users can contact the Tango support team via chat or phone for quick and efficient service. The support team is available from 6:00 am to 5:00 pm Pacific Time, Monday to Friday.
Help Center: Tango provides a business help center and a developer center for addressing security and developer issues.
Knowledge Base: Tango has a help section with information on getting started, FAQs, billing, workspaces, and more. Each section includes articles with screenshots to solve problems.
Encryption: All information transmitted between customers' endpoints and Tango's hosting platforms or data centers uses strong encryption.
Intrusion Detection System: Tango employs an intrusion detection system to monitor and protect against unauthorized access.
Web Application Firewall: A web application firewall is used to secure web applications from various threats.
Managed Security Groups: These groups help manage and control access to resources.
Multi-Factor Authentication: Multi-factor identity and access management is implemented to enhance security.
Security Training: Regular training on security hygiene, data protection, and compliance requirements is provided to employees.
Secure Software Development Lifecycle: Security inspection is integrated at each stage of the software development lifecycle, including secure coding practices, threat modeling, security testing, and continuous attack surface analysis.
Regular Updates:
Tango Card frequently updates its services and documentation, including the available reward redemption options and brands of merchant-branded codes. These updates are part of their commitment to maintaining a robust and user-friendly platform.
Software and Firmware Updates:
For specific products like the TBS Tango 2 radio, updates are managed through a detailed process involving USB connections and software agents. Users are guided through steps to update firmware and SD card content, ensuring their devices are up-to-date with the latest features and fixes.
Platform and API Updates:
Tango's API platform is designed to support seamless integration and automation of rewards. Updates to the API and platform are managed to ensure compatibility and functionality, allowing businesses to integrate rewards into their systems efficiently.
Rebranding and Major Updates:
As part of its rebranding, Tango has undergone significant updates to its brand identity and platform. This includes merging the Rewards Genius platform with the Tango website for a more streamlined user experience. These updates are rolled out across all platforms and communicated to users to ensure a smooth transition.
Issue Resolution and Support:
Tango also addresses specific issues through updates. For example, they provide solutions for common problems like duplicate emails being sent to recipients, ensuring that such issues are promptly resolved.
Update Process
Notification and Documentation:
Users are typically notified of updates through official channels, and detailed documentation is provided to guide them through the update process. This includes step-by-step instructions and troubleshooting tips to handle any issues that may arise during the update.
Customer Support:
Tango's support team is available to assist users with updates and any related issues. They provide support through various channels, including email, phone, and a dedicated support portal.
Training and Compliance:
To ensure compliance and proper use of the updated features, Tango conducts training sessions for their teams and clients. This includes manual screening of email addresses and IP addresses to prevent transactions involving sanctioned jurisdictions.
Tango Card offers flexible terms for scaling its services up or down in response to changing organizational needs. As businesses experience fluctuations in demand for rewards and incentives, Tango Card allows for easy adjustments to the volume of rewards distributed without imposing minimum order requirements or subscription fees. This adaptability is particularly beneficial for companies that may face seasonal spikes in engagement or need to pivot their reward strategies quickly. The platform's robust API facilitates seamless integration with existing systems, enabling organizations to modify their reward programs efficiently as their needs evolve.
Limitation of Liability: Neither party will be liable for any indirect, consequential, exemplary, punitive, incidental, or special damages, lost profits, or loss of data due to breach of contract, tort, or otherwise.
Liability Cap: Tango's liability for damages will not exceed a specified aggregate amount, except in cases of indemnification obligations and IP infringement.
GDPR Compliance: Tango complies with the technical and organizational measures identified in Article 32 of the EU and UK GDPR, including information security policies, physical security, organizational security, network security, access control, and virus and malware controls.
