Talech

1. Account Setup

Start by registering for a Talech account. Choose the POS plan and any required hardware that best fits your business needs.

2. Hardware Preparation

If you already have compatible hardware (such as an iPad or supported POS terminal), you can move straight to software installation. If not, you’ll need to order and wait for your hardware to arrive.

3. Software Installation

Download and install the Talech POS app on your device. Talech is primarily designed for iPads but also supports certain dedicated POS devices.

4. Configuration

Set up your business profile, add your products, configure taxes, and set employee permissions. Talech allows for batch uploading and editing of products, making this step more efficient.

5. Staff Training

It’s recommended to train your staff to ensure smooth day-to-day operations. Talech’s user-friendly interface helps keep training time to a minimum.

6. Go Live

Once everything is set up and your team is trained, you can begin using Talech to process sales.

• Branding: Add your business logo, banners, and custom images to customer-facing screens.

• Receipts: Personalize receipts with your business information, custom messages, and promotional offers.

• Menu & Product Management: Create product variations (such as size, color, or add-ons), set custom prices, and organize items into categories or bundles.

• Inventory Control: Set low-stock alerts, track inventory in real time, and manage product synchronization for multiple locations.

• Discounts & Promotions: Set up automatic or manual discounts, create special promotions, and apply them to specific products or entire orders.

• Employee Management: Assign roles, set permissions, and track employee hours and sales performance.

• Industry-Specific Tools:
  • Restaurants: Customize table layouts, split checks, assign tables to staff, and enable online ordering or contactless dining.

  • Retail: Use barcode scanning, print labels, and manage returns or exchanges.

• Payment Flexibility: Accept various payment types, including credit/debit cards, gift cards, split payments, and contactless methods.

• Reporting & Analytics: Generate custom reports on sales, inventory, staff performance, and more. Filter and export data as needed.

• Integrations: Connect with third-party payment processors and other business tools.

• Monthly Subscription Fees: Pricing varies by plan and number of devices:
  • Starter Plan: Typically ranges from $29 to $44 per month for the first device, with each additional device costing around $29 per month.
  • Standard Plan: Around $62 to $69 per month for the first device, $29 per additional device.

  • Premium Plan: About $89 to $99 per month for the first device, $29 per additional device.

• Add-On Features: Some advanced features (such as gift card support) may have extra monthly charges, for example, $49 per month for gift card functionality.

• Hardware Costs: Hardware (like iPads, terminals, printers, cash drawers) must be purchased separately unless you choose a rental option.

• Equipment Rental: For the Talech Terminal, there is a $15 per month equipment rental fee, with no separate software fee for this option.

• Transaction Fees: Standard payment processing fees apply, based on your payment provider agreement.

• Setup Fees: There are generally no mandatory setup fees, but costs may apply if you require on-site installation or expedited hardware shipping.

• Maintenance Fees: Software updates and maintenance are included in your subscription; there are no additional maintenance charges.

• Support Charges: 24/7 customer support is included with most plans at no extra cost, accessible via phone, chat, or email.

Talech provides a thorough onboarding and support system for new users, including:

• Assisted Onboarding: New customers can schedule onboarding calls with a Talech representative. These sessions cover software training, menu or product setup, and operational guidance.

• Talech Academy and Knowledge Base: Users have access to a library of training materials, including video tutorials, step-by-step guides, and detailed documentation for both software and hardware.

• 24/7 Customer Support: Support is available around the clock via phone and email. For urgent issues, phone support is recommended. There is also a live chat feature for real-time help.

• Ongoing Resources: Users benefit from a comprehensive FAQ section, help articles, and access to community forums where they can share experiences and solutions with other business owners.

• PCI Compliance: Talech adheres to strict Payment Card Industry (PCI) standards, ensuring all payment data is securely processed and never stored in a vulnerable format.

• Encryption and Tokenization: Sensitive data is encrypted and tokenized at every stage—during use, in transit, and at rest—to prevent unauthorized access and reduce the risk of data breaches.

• Multi-Factor Authentication (MFA): All user accounts require multi-factor authentication, adding an extra layer of protection against unauthorized logins.

• User Access Controls: Business owners can set detailed user permissions, restricting access to sensitive data and functions based on employee roles.

• Regular Security Updates: Security protocols and software are updated regularly to address new threats and maintain compliance with industry standards.

• Frequent Updates: Regular software updates are released, including bug fixes, feature enhancements, and security improvements. Updates for mobile apps and card readers are pushed out several times a year.

• Automatic Updates: Most updates are applied automatically, so users always have access to the latest features and protections without needing to take manual action.

• User Notifications: Major updates are communicated to users, who can review release notes to understand new features or changes.

• Maintenance Best Practices: Users are encouraged to keep their devices updated and to perform regular data backups to ensure smooth operation.

Talech’s policy is that you, the business owner, retain full ownership of your data. This includes all sales transactions, inventory records, customer information, and other business data generated through the Talech platform. You have the ability to export your data at any time—for example, downloading sales reports, inventory lists, or customer details for use in other software or for backup purposes. This ensures your data is portable and accessible, even if you decide to move to another system in the future.

Talech offers flexible subscription options that allow you to easily scale your service as your business needs change:

• Scaling Up: As your business grows, you can upgrade to a higher-tier plan to unlock more advanced features (such as expanded reporting, unlimited products, table management for restaurants, or support for multiple locations). You can also add extra devices to your account, with each additional device charged at a set monthly rate.

• Scaling Down: If your needs decrease, you can downgrade to a lower-tier plan or remove devices from your subscription. This can help reduce costs if your business size or requirements change.

• No Long-Term Contracts: Subscriptions are typically billed monthly, so you can adjust your plan or number of devices at any time without being locked into a long-term commitment or facing penalties.

• Add-Ons: Optional features, like gift card support, can be added or removed as your needs evolve, with clear monthly pricing for each add-on.

• Flexible Contracts: Talech typically operates on a month-to-month subscription model. You are not locked into a long-term contract, so you have the flexibility to continue or discontinue service as your business needs change.

• Renewal: Subscriptions automatically renew each month unless you choose to cancel. If you are on an annual plan (where available), renewal terms will be outlined in your agreement.

• Cancellation: You can cancel your subscription at any time without incurring early termination fees. Cancellation is generally effective at the end of your current billing cycle. There are no hidden cancellation penalties.

• Upgrading or Downgrading: You may upgrade or downgrade your plan at any time. Changes take effect with your next billing cycle. If you downgrade or cancel in the middle of a billing period, refunds are not typically provided for the unused portion.

• Late or Missed Payments: If a payment is missed, a late fee of $15 may apply, along with a 1.5% monthly late charge (or the maximum allowed by law) on overdue balances. If your account is deactivated due to non-payment and you wish to reactivate it, a $50 reactivation fee may be charged.

• Fee Adjustments: Talech reserves the right to change its fees, but you will receive at least 30 days’ advance notice before any new pricing takes effect.

• Setup Fees: Some plans may require a one-time setup or “getting started” fee (for example, $199 for certain plans), but this is separate from ongoing contract or renewal terms.

• PCI DSS Compliance: Talech is fully compliant with Payment Card Industry Data Security Standards, ensuring that all credit and debit card transactions are securely processed and sensitive cardholder data is protected.

• EMV Compliance: Talech supports EMV (chip card) transactions, providing enhanced security for in-person payments and reducing the risk of card-present fraud.

• Encryption and Tokenization: All sensitive payment data is encrypted and tokenized both in transit and at rest, minimizing the risk of data breaches.

• Additional Security Layers: When paired with certain payment processors, Talech can provide extra security features for payment data, further strengthening protection against fraud and unauthorized access.