The typical implementation process for Synth software involves several key steps:
Initial consultation and requirements gathering: The Synth team will work with you to understand your specific business needs, goals, existing systems/data, and any integration requirements. This helps scope out the implementation project.
Solution design and configuration:. Based on the requirements, Synth will design a tailored solution for your business. This involves configuring the core Synth platform, setting up any integrations, and customizing features/functionality as needed.
Data migration:. If you have existing data that needs to be brought into Synth, the team will handle migrating and mapping your data into the new system. Data migration timing varies based on volume.
User training and testing: Before go-live, Synth will provide training to your team on using the configured solution. You'll also have a chance to test the system.
Customization is one of Synth's key strengths. The software is designed with an open architecture that makes it highly flexible and customizable:
Custom objects and fields. You can add custom objects/entities to the core data model to represent any business-specific data you need to track. You can also add custom fields to both standard and custom objects.
Custom processes and workflows. Synth's visual workflow builder allows you to design and automate custom processes, approval flows, data validations, calculations, and more based on your unique business requirements.
Custom interfaces and layouts. The user interfaces in Synth are all configurable and customizable. You can build custom layouts, views, dashboards, and reports tailored to different roles and needs in your organization.
Custom code and integrations. While much can be configured via point-and-click tools, Synth also supports extending the core functionality through custom code using APIs and SDKs. This allows building custom applications, integrations, data transformations, and more.
Industry-specific functionality. Synth offers out-of-the-box functionality tailored to certain industries like financial services, healthcare, manufacturing and more. But this can be further customized as needed.
The Synth team has extensive experience working with customers across industries to design and implement highly customized solutions adapted to their business.
Synth provides a comprehensive array of training and support resources to help new users get up and running successfully:
Documentation and knowledgebase. Synth maintains extensive documentation, getting started guides, FAQs, and a searchable knowledgebase covering setup, configuration, best practices, and how to use all features.
Video tutorials and webinars. There is a library of on-demand video tutorials walking through common tasks, processes, and use cases. Synth also hosts regular live webinars on key topics.
Instructor-led training. For more hands-on learning, Synth offers virtual and in-person training courses taught by certified instructors. These range from admin training to end-user training tailored to different roles.
Certification program. Users can pursue official Synth certification by completing training courses and passing certification exams. This validates expertise.
Online community. Synth hosts online user communities where customers can get crowd-sourced advice, ask questions, and interact with other experienced users.
Support channels. For direct support, Synth provides channels like email, phone, and web-based case submission. Support staff is available during business hours.
Premier support. For an additional fee, premier support provides a dedicated support team, guaranteed response times, and other enhanced services.
Synth employs several security measures to protect user data:
Data Encryption: All data is encrypted both during transmission and while at rest, ensuring that information remains secure throughout its lifecycle.
User Control: Users have the ability to view, export, or delete their data at any time, providing transparency and control over personal information.
Compliance with Regulations: Synth adheres to global data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Health Insurance Portability and Accountability Act (HIPAA) for healthcare integrations.
