Storman software generally follows a structured implementation process tailored to the self-storage industry. The goal is to ensure smooth migration, staff readiness, and system compatibility. The full process can typically take 2 to 8 weeks, depending on business size, customization level, and data migration complexity.
Initial Consultation & Needs Assessment A discovery session is conducted to understand the client’s operational requirements, current systems, and business goals.
Project Planning & Scope Definition A detailed implementation roadmap is developed, including milestones, timelines, resource allocation, and deliverables.
System Configuration The software is configured to match the storage facility’s setup (unit types, pricing, rules, integrations, etc.).
Data Migration Existing data (e.g., customers, unit history, payment info) is imported and validated. This may involve cleaning and formatting.
Training & Onboarding Training sessions are provided for staff via live sessions, documentation, or videos to ensure users are familiar with features and workflows.
Testing & User Acceptance The system is tested in a staging environment to identify and fix any issues before going live.
Go-Live & Support After testing, the system is launched. Dedicated support is provided during and after go-live to address any teething problems.
Post-Implementation Review After a few weeks, a review is conducted to ensure the system is functioning as expected and users are fully adapted.
This structured approach ensures minimal disruption to business operations and a successful transition.
Customisation
Storman offers flexibility and modular design to allow customization to suit different self-storage operations and business models. Customization is available at various levels depending on subscription tier and business requirements.
Customizable Workflows and Forms Businesses can modify check-in/out processes, billing cycles, and notifications to align with internal practices.
Branded Interface and Communications Custom branding can be applied to portals, invoices, and automated emails to reflect the company's identity.
Modular Add-ons and Integration Options Storman supports third-party integrations (e.g., payment gateways, digital locks, accounting software), which can be added or removed as needed.
User Roles and Permissions Administrative access and user restrictions can be customized to control who sees and edits what in the system.
Reporting and Dashboard Customization Businesses can configure analytics and KPIs to track the metrics most important to their goals.
API Access (Optional) For advanced users, API access allows integration with proprietary systems or external platforms.
Additional Costs
Beyond the base subscription fees, Storman may charge additional costs that vary based on the level of service, business size, and specific needs.
One-Time Setup or Implementation Fee This usually includes system configuration, data migration, and initial training. The fee may vary based on complexity and user count.
Training Costs Basic training may be included, but extended or customized training sessions may be charged separately.
Ongoing Maintenance & Updates These are typically bundled into the subscription fee. However, legacy versions or on-premises solutions (if any) may incur extra maintenance charges.
Support Charges Standard support (email/ticket-based) is often included. Priority or 24/7 support may come at a premium.
Customization or Development Fees Advanced customization or integration requests may involve a development fee, usually quoted separately on a case-by-case basis.
Third-Party Integration Fees If using payment gateways, digital locks, or accounting tools, there may be integration charges either from Storman or the third-party provider.
Additional User Licenses Some pricing tiers limit the number of users or locations. Expanding access may increase costs.
Training
Storman provides structured training and comprehensive support to ensure new users can effectively operate the system with minimal disruption. Their onboarding approach typically includes both guided instruction and self-service resources to accommodate different learning styles and team sizes.
Initial Onboarding Sessions Dedicated onboarding specialists lead virtual or in-person walkthroughs covering essential system functions, tailored to the client’s operational setup.
Role-Based User Training Staff receive training relevant to their specific job functions—whether that’s front-desk operations, finance, or management.
Interactive Webinars and Demos Live or recorded sessions demonstrate how to use key features, with Q&A opportunities to clarify doubts in real time.
Self-Service Knowledge Base A searchable online help center includes user guides, FAQs, video tutorials, and troubleshooting tips available 24/7.
Training Materials and Manuals Printable documentation and quick-start guides are available to support hands-on learning and onboarding of future staff.
Refresher and Ongoing Training Periodic sessions can be requested to retrain staff or onboard new employees, often at no extra cost depending on the support plan.
Dedicated Support Contacts New clients may receive an assigned account manager or implementation consultant to help through the first few months.
Security Measures
Storman software applies industry-standard data protection practices to ensure the confidentiality, integrity, and availability of customer and business data. Their infrastructure and procedures are designed to meet the high standards required by data-sensitive businesses like self-storage operations.
Data Encryption All data transmissions are encrypted using SSL/TLS protocols, ensuring secure communication between users and the system.
Access Control and Role Permissions User access is controlled via permissions and roles, restricting data visibility based on job function to prevent unauthorized access.
Regular Data Backups Automated daily backups are performed and stored in secure environments to ensure quick data recovery in the event of a failure.
Secure Data Centers Cloud-hosted systems use trusted providers with physical security measures, redundancy, and 24/7 monitoring.
Two-Factor Authentication (2FA) Optional or mandatory two-factor authentication adds an extra layer of protection during user login.
Audit Logs and Activity Tracking The system maintains logs of user activity, allowing administrators to monitor and audit actions for security and compliance.
Compliance with Data Protection Standards Storman adheres to GDPR and other regional data protection laws, especially concerning storage of customer information and opt-in policies.
Updates
Storman follows a structured release cycle for updates to introduce new features, improve performance, and patch any vulnerabilities. These updates are designed to be seamless and minimally disruptive to customers.
Regular Release Schedule Updates are typically released on a monthly or quarterly basis, depending on the complexity and scope of improvements.
Automatic Cloud Updates For cloud-hosted users, updates are automatically applied with little to no downtime. Users are notified in advance with release notes.
Change Logs and Release Notes Detailed documentation is provided for each update, highlighting new features, resolved issues, and any necessary user actions.
User Feedback Integration Updates often include improvements based on customer feedback or feature requests submitted via support channels.
Scheduled Maintenance Notifications Planned maintenance windows are communicated ahead of time, ensuring users can prepare and avoid operational disruptions.
Optional Updates for On-Premise Versions If using an on-premise solution, updates may require manual installation or coordination with Storman’s technical team.
Data Ownership and Portability
Storman typically follows data policies that prioritize transparency, customer control, and ease of access to business-critical information. The software is designed to support ownership clarity and facilitate smooth data transitions when needed.
Customer Data Ownership Clients retain full ownership of all data entered into the platform, including customer records, financial transactions, inventory, and communication logs.
Data Portability Storman allows data export in standardized formats (e.g., CSV, XLS, XML) to ensure compatibility with other systems or for backup purposes. This enables users to migrate or analyze their data outside the platform.
Export on Request or Self-Service Users can typically export reports and databases directly through the user interface. For full data exports or backups, Storman may assist upon formal request.
Access Post-Termination Upon cancellation of service, customers are usually given a defined period (e.g., 30–90 days) to retrieve or export their data before it is permanently deleted.
Confidentiality and Non-Use Storman’s agreements generally include clauses ensuring that customer data will not be shared, sold, or used for marketing purposes without explicit consent.
Data Transfer Assistance If migrating to another system, Storman’s technical team may offer professional services or APIs to support a secure and structured data handover.
Scaling Up / Down
Storman supports flexible scalability to accommodate growth, downsizing, or changes in business structure. This is crucial for multi-site operators, franchises, or businesses with seasonal fluctuations.
Modular Licensing or User Tiers Clients can add or remove user licenses or site access based on their operational needs. Pricing adjusts accordingly, ensuring fair cost alignment.
Add-On Feature Packages Additional features (e.g., automated billing, online bookings, API access, integrations) can be activated or deactivated on demand, depending on business goals.
Location-Based Scaling New storage locations can be added easily within the same account. Each site can be configured independently but managed under a centralized system.
Usage-Based Billing (if applicable) Some plans may offer usage-based pricing where billing scales with actual system activity (e.g., storage unit volume or transactions), allowing organic scaling.
No Long-Term Lock-In for Scaling Customers can typically scale down with minimal penalties, although advance notice may be required per contractual terms.
Support and Consultation for Growth Storman may offer consultancy services to help businesses prepare for scaling, including data centralization, workflow optimization, and integrations.
The terms & conditions for contract renewal and cancellation
Storman typically offers flexible subscription-based agreements designed to support businesses of varying sizes. Their terms include both automated renewals and clearly outlined cancellation procedures.
Contract Length Options Clients can usually choose between monthly, annual, or multi-year contracts depending on their preference and eligibility for discounts.
Automatic Renewal Most contracts auto-renew at the end of the term unless written notice of cancellation is provided by the client within a specified notice period (often 30 days before renewal).
Notice Period for Cancellation A written notice—typically 30 days—is required to cancel the contract without incurring penalties. Cancellation requests submitted after this window may result in the contract rolling over to the next period.
Early Termination Clause For fixed-term contracts, early termination may be subject to penalties or payment of the remaining term unless otherwise negotiated.
Data Retrieval Post-Cancellation Clients are typically given a grace period (e.g., 30 to 90 days) to retrieve their data after cancellation. After this, data may be securely deleted.
Refund Policy Refunds for unused time or prepaid fees are typically not provided unless service levels were breached or negotiated in advance.
Downgrade or Pause Options Some plans may allow temporary downgrading or pausing of service rather than full cancellation, depending on business cycles.
Support During Offboarding Limited support is usually available during the transition out, including data export assistance and closing account procedures.
Compliance
Storman is designed to support compliance with international data and operational standards relevant to cloud-based software and the self-storage industry. These standards help ensure secure, lawful, and accountable use of the platform.
General Data Protection Regulation (GDPR) Storman complies with GDPR requirements, especially for customers in the EU and UK, including data subject rights, consent management, and breach notification procedures.
Australian Privacy Principles (APPs) As an Australian-based software provider, Storman adheres to the APPs, which govern how personal data is collected, used, and disclosed.
Payment Card Industry Data Security Standard (PCI DSS) If Storman handles or integrates with payment gateways, it ensures compliance with PCI DSS to protect cardholder data during transactions.
ISO-Based Hosting Standards While Storman itself may not be ISO certified, its cloud infrastructure providers often are (e.g., ISO 27001 for information security), which ensures robust server-side controls.
Data Encryption and Access Controls Security protocols such as end-to-end encryption, multi-factor authentication, and access auditing are in place to comply with data protection laws.
Local Storage Compliance For clients operating under local data residency regulations, Storman may offer region-specific hosting options to meet those requirements.
Auditability and Reporting The platform includes audit logs and reporting tools that support regulatory reviews and internal compliance tracking.
