Solutionreach
By Solutionreach, Inc
User-Friendly Appointment Reminders & Patient Communication: Many users praise its intuitive interface and effectiveness in automating appointment reminders via SMS, email, and calls—reducing manual outreach
Saves Time & Reduces Workload: Practices note being able to reassign staff from phone outreach— “reduced 0.5 FTE”—thanks to automation
Effective Smart Review & Newsletter Features: Integrated reputation tools (smart reviews) and custom newsletters are appreciated for helping build online visibility and patient engagement
Robust Integration Ecosystem: Easily syncs with various EHR/PMS systems every few hours; supports scheduling, patient data, intake forms, and money management
Customer Service & Support Issues: Many report difficulty reaching support, or experiencing long delays—especially for escalated issues
Sync Reliability Problems: Sync issues can cause outdated reminders or missed notifications due to scheduling discrepancies
Feature & Customization Limitations: Multi-location account management and custom reporting across sites is cumbersome
