SmartProcess

SmartProcess is a cloud-based platform designed to support comprehensive process management, workflow automation, and quality management for companies seeking robust digital transformation solutions. With over 500 client organizations and 150,000+ active users, SmartProcess stands out as a trusted, scalable technology in the business process management (BPM) and quality management system (QMS) sector. Its main value proposition lies in empowering organizations to visualize, document, and automate critical business processes and quality procedures, making compliance and operational efficiency more attainable than ever. The platform offers integrated document check-in and check-out, supporting easy editing, strong version control, and transparent audit trails. Documents associated with each process are tagged to relevant standards and requirements—such as those stipulated by ISO 9001—enabling organizations to quickly demonstrate compliance. The software can also automate read confirmations whenever a new document or process is published, ensuring that stakeholders acknowledge and understand any critical updates. By making all key data—ranging from process maps to risk assessments—searchable and centrally accessible, SmartProcess enhances corporate knowledge retention, process traceability, and operational transparency across functional departments. As a workflow automation engine, SmartProcess excels at transforming traditional, often email-driven—or otherwise unstructured—business tasks into consistent, rule-based automated workflows. This approach reduces manual errors, accelerates task completion, and boosts traceability. Standard workflows are available for a variety of frequent scenarios like quality management, complaint handling, approvals, audits, and task distribution. Companies can adapt and extend these workflows, designing bespoke input forms and integrating task escalation logic to fit their unique operational context. All workflow activities are tracked, escalations are managed automatically, and reporting functions provide actionable insights into process performance and bottlenecks. SmartProcess is particularly strong in supporting quality and compliance-driven organizations. For complaint management, it provides a structured workflow where teams can record, process, and close complaints collaboratively, turning what is often a manually intensive process into a streamlined, auditable workflow. In the context of audit management, SmartProcess facilitates every stage—from planning and scheduling to execution, documentation, and the management of follow-up actions. The software’s mobile web app makes it easy for users to access and complete tasks on the go, enhancing adoption across a distributed workforce and ensuring audits and actions are not delayed due to logistical constraints. For qualifications management, the system enables tracking and managing employee qualifications and training, ensuring organizations maintain a competent, compliant workforce.

SmartProcess gains a competitive edge in the crowded BPM and quality management market through its seamless integration of process modeling, workflow automation, and quality assurance in a single, coherent platform. Unlike many traditional BPM tools that focus narrowly on process visualization or digital documentation, SmartProcess extends its value by offering out-of-the-box workflow automation for a wide range of use cases, especially quality and compliance-centric scenarios such as complaint management, audit management, and approval processes. This breadth makes it particularly valuable for organizations that require fast time-to-value through proven workflow templates, with the added flexibility to adapt these workflows to unique organizational requirements. The result is reduced implementation time and elevated process standardization, which directly contribute to cost savings and faster ROI compared to platforms that demand bespoke configuration for each workflow scenario. One of the most distinctive advantages of SmartProcess is its emphasis on dynamic process documentation and compliance. The platform goes beyond static documentation by linking process models, documents, and standard requirements (like ISO 9001) in a dynamic, browser-accessible workspace. For each published process or document, SmartProcess automatically requests read confirmations from stakeholders, ensuring everyone complies with the latest standards—a feature many competitors do not provide natively. The software’s real-time graphical version comparison further enables users to instantly identify process changes, which is critical for continuous improvement and risk management under strict regulatory frameworks. This intelligent document and compliance management streamlines audits and accelerates regulatory reporting, which is a powerful differentiator for regulated industries.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)