SKU IQ

Implementation Process & Timeline (Step by Step)

1. Sign up & trial setup
   Create an account via the “Sign Up Free” button, entering your details, selecting POS, eCommerce platforms, and enabling the “I need help” checkbox for an assisted setup within the 14-day free trial.

2. Email verification & onboarding wizard
   Confirm your email, then SKU IQ initiates the Setup Wizard (or you can manually open it in the Dashboard). The wizard guides you to connect your POS and eCommerce stores.

3. Connect your POS
   Authenticate and authorise your POS (e.g., Square, Clover, Lightspeed). Multi-location Square or Lightspeed can be configured by contacting support—a typical delay of a few business days, depending on complexity.

4. Connect the eCommerce channel
   Repeat authentication for Shopify, WooCommerce, etc. For TikTok + Shopify workflows, additional prerequisites (e.g., matching shipping address, cache clearing) must be fulfilled before connection.

5. Product linking & catalogue migration
   Use the Link Report to match existing SKUs across systems. Once linked, bulk-push unmatched SKUs via the dashboard. Retailers may request assistance for bulk migration (free up to 50K SKUs for annual plans).

6. Configure your sync
   Support enables automatic syncing of new SKUs and variants in the desired direction (POS→eCommerce or vice versa). You also choose whether to maintain native product creation workflows.

7. Order & quantity sync testing
   Perform test sales to verify inventory adjustments. Note: order sync timing can range from seconds (inventory) to several hours (order)—especially with larger data sets.

8. Launch & optimization
   After connecting and testing, SKU IQ begins full 2-way syncing. Troubleshooting FAQs and common issue guides assist with setting up edge cases.

Typical timeline: Simple integrations (single POS + eComm) often complete within 1–2 days. Multi-location, TikTok, or Squarespace setups may require 3–7 days or more, especially when support needs to enable your account.

Customisation Capabilities & Use Cases

• Flexible sync directions: Choose whether new SKUs are created in POS, eComm, or both. SKU IQ does not enforce centralised catalogue control.

• Bulk migration services: Push up to 50K SKUs per migration (annual plans include this service; otherwise, add-on migration services start at $200).

• Automation & filtering options: Post-migration, sync automation and variant handling can be enabled via support. Filters ensure only relevant SKUs transfer across systems.

• Multi-location support: Synchronise several Square or Lightspeed store locations to one eCommerce account. For complex fulfilment scenarios, manual fulfilment config and route settings are available in the dashboard.

• TikTok Shop workflows: Unique configuration for TikTok integration, enabling TikTok Shop order streaming to Shopify—requires pre-setup and SKU IQ support assistance.

• Catalogue editing within SKU IQ: UI provides comprehensive fields (title, price, tags, variants, images), but SKU IQ recommends primary edits in native POS or eCommerce platforms.

• Support-driven custom setup: SKU IQ's Support team enables advanced settings—automatic sync, variant workflows, multiple locations—dependent on your plan.

• Flexible platform pairing: Compatible with POS (Square, Clover, Lightspeed) and eComm platforms (Shopify, WooCommerce, BigCommerce, Wix, Squarespace), enhancing integration without lock-in.

• Edge-case troubleshooting: Common setup errors (wrong URLs/config mismatches) are documented, with support available via chat/email/phone to resolve quickly.

• Catalog Migration Fees: SKU IQ offers up to 50,000 SKUs of free bulk migration for annual subscriptions. For others, bulk catalog migration starts at $200.

• Automatic Sync Setup: Enabling sync of additional fields beyond quantity—like product titles, prices, or images—typically requires support assistance and may incur extra fees depending on the plan.

• Phone / Dedicated Support: Advanced plans (Growth, Premium, Enterprise) include phone support, onboarding, and a dedicated manager. Entry plans (Basic, Plus) are limited to chat and email support.

• Usage Overages: Exceeding 5,000 orders/month incurs pay-as-you-go at $0.06/order.

• No Hidden Fees: No setup or termination fees. Trial is free, with month-to-month or annual billing.

• Onboarding Consultation: Every 14-day free trial includes a one-on-one setup consultation, helping with configuration.

• Guided Setup Wizard: The dashboard provides walkthroughs to connect platforms, link products via the Link Report, and configure syncs.

• Help Center Resources: Comprehensive knowledge base, step-by-step articles, troubleshooting FAQs, and instructional videos available online.

• Live Support Channels:
  • Chat: 8 AM–4 PM Mountain Time, Mon–Fri.
  • Email & Ticketing systems.

  • Phone & priority support on higher-tier plans.

• Consultation Scheduling: Users can book product specialist consultations via the support portal.

• Custom Configurations: SKU IQ allows tailored sync rules and support-assisted feature setup—even syncing select fields only.

• Privacy & GDPR Compliance:
  • Privacy Policy ensures encryption of personal data (incl. payment info), uses cookies/tracking responsibly, limits SMS data usage, and details third-party disclosures.

  • GDPR page (Feb 2020) confirms SKU IQ acts as both controller and processor for data, assists with GDPR rights (erasure, correction), and uses “privacy by design”.

• Encryption & Transmission Security:
  • The site uses HTTPS/SSL/TLS for API calls and data transport (inferred from standard cloud-hosted setup; no self-signed certificates).

  • It is designed for PCI DSS readiness, relying on eCommerce/POS partners for payment data compliance.

• Data Handling & Access Control:
  • Supports role-based access (via POS/eCommerce); SKU IQ does not handle raw card data.

  • Privacy policy indicates use of secure storage, cookies, and session management for authenticated users.

• Infrastructure Security:
  While specific certifications like SOC 2 or ISO 27001 aren’t publicly listed, SKU IQ aligns with industry-standard security practices (encryption in transit, GDPR, limited data scope) and partners with PCI-compliant systems.

• Logging, Monitoring & Updates:
  • SKU IQ provides daily or weekly sync reports via email.
  • Being a cloud service, software updates and security patches are centrally managed in the backend.

SKU IQ operates as a cloud-based SaaS platform, so updates are managed centrally and applied automatically without requiring user intervention. While SKU IQ does not publicly disclose a fixed release schedule, updates typically include integration improvements, bug fixes, and new feature rollouts. These updates are pushed seamlessly to all users, meaning you always run the latest version without manual downloads or downtime. Users are notified of major changes through email announcements, dashboard alerts, and Help Center articles. This approach ensures minimal disruption and continuous improvement without extra maintenance effort on your side.

SKU IQ’s Privacy Policy and GDPR compliance statement confirm that retailers retain ownership of their data. SKU IQ acts as a data processor, facilitating synchronization between your POS and eCommerce platforms without claiming rights over your product, order, or customer data. Users can request data export or deletion at any time to comply with GDPR and other privacy regulations. Data portability is supported through API-driven integrations, meaning you can disconnect SKU IQ and continue using your original systems without losing access to your data. SKU IQ also assists catalog migration and bulk exports during onboarding or offboarding.

SKU IQ uses a tiered, usage-based pricing model, making scaling straightforward. You can upgrade or downgrade plans at any time based on order volume and number of locations. For example:

• Scaling up: Move from Basic (100 orders/month) to Growth or Premium tiers for thousands of orders and multi-location support.

• Scaling down: Reduce to a lower tier if your order volume decreases. There are no long-term lock-ins for monthly plans, and annual plans offer discounted rates but allow adjustments with prorated billing. Additional features like phone support, dedicated account managers, and advanced automation become available as you scale up. Overages beyond your plan’s order limit are billed at $0.06 per order, so you can handle seasonal spikes without immediate plan changes.

• Billing cycle & renewal: Subscribers may choose month-to-month or annual plans. Because billing is automatic, accounts auto-renew based on your chosen cycle.

• No long-term lock-in: Monthly plans can be cancelled anytime with no termination fees. Annual plans lock in pricing but also allow early cancellation—though overage/prorated charges may still apply.

• Cancellation process: Initiate via Support chat or ticket in your dashboard. SKU IQ begins cancellation within 3 business days, then confirms final cancellation within 1–2 business days.

• Marketplace billing notes: If subscribed via Shopify, Clover, or Wix app stores, you must also uninstall SKU IQ to stop third-party billing.

• Free trial: Starts with a 14-day trial; no credit card is required up front.

• Termination rights: O2oCommerce may terminate your account if you violate the Terms of Service or applicable law.

• Refunds: No explicit refund policy stated. If billed for an incomplete month, unsubscribing stops future charges; refunds may require case-by-case support.

• GDPR Compliance: SKU IQ operates as both a data controller and processor for EU data. They comply with data subject rights, including access, rectification, deletion, and portability.

• Privacy Policy: Details collection and protection of PII, payment info, cookies, and third-party sharing. It supports user opt-out and aligns with data privacy regulations.

• Data Encryption: Uses HTTPS/TLS to secure data in transit. Payments are handled by PCI-compliant partners, maintaining PCI DSS readiness.

• Security Practices: SKU IQ employs privacy by design, secure data storage, and role-based access controls. While no SOC 2 or ISO certifications are declared, they follow industry-standard security norms.

• Data Retention & Deletion: GDPR requires removal of personal data once it's no longer necessary; SKU IQ assists merchants in handling subject access requests and account deletion.

• Error Handling & Monitoring: Provides sync logs and notifications with support available during business hours to resolve data discrepancies.

• Offered but not certified: No published certifications like SOC 2, ISO 27001, or HIPAA, though their GDPR alignment and PCI-compliant integrations provide substantial security coverage.