Ease of Use: Many users found the software intuitive, stating that minimal technical training was required to start using it effectively. Its straightforward setup and easy navigation are commonly praised

Enhanced Productivity: Users appreciated features like real-time tracking, automated call routing, and integration with dashboards, which significantly improved call center productivity and efficiency

Customer Support: The 24/7 technical support received high praise, especially for being responsive and helpful in resolving queries or technical issues promptly​

Cost-Effectiveness: The software is noted for offering valuable features at a reasonable price, making it an attractive option for startups and small to medium enterprises

Customizable Features: Features such as Interactive Voice Response (IVR), call recording, and advanced reporting tools were highlighted for their flexibility and utility in managing customer interactions​

Learning Curve for Reporting: Some users mentioned that the reporting features, while powerful, can be challenging to navigate initially. There were calls for additional training materials or simplification of reporting processes​

Limited Advanced Analytics: A few reviews pointed out that while the reporting and analytics are adequate, they could be expanded to include more detailed metrics for better operational insights​