The implementation of SimpleSet is designed to be fast, intuitive, and low-effort, especially for busy clinicians and rehab teams. Here's a detailed breakdown of the process and timeline:
Works instantly on any device with internet access—desktop, tablet, or mobile.
EMR Integration
During this period, users can explore all core features and test workflow integration.
For clinics, Manager Accounts allow multi-user setup and shared content access.
Integration is straightforward and typically takes less than a day to configure.
This step is optional but enhances efficiency and personalization.
Enterprise clinics: May take up to a week, depending on team size and integration needs.
SimpleSet is highly customizable and designed to adapt to various clinic sizes and workflows. Here are the key customization capabilities:
Custom Exercise Creation
Upload your own images or videos to create personalized exercises for specific patient needs.
Template & Stack Management
Create reusable templates and exercise stacks tailored to different conditions or treatment protocols.
Clinic Branding
Add your clinic’s logo, colors, and contact info to all patient-facing materials for a consistent brand experience.
Multi-User Collaboration
Configure staff sharing, co-treatment workflows, and access permissions across teams and locations.
Outcome Measures
Create and track custom outcome measures relevant to your clinic’s specialties.
Flexible Program Design
Adjust exercise sets for pediatric, perinatal, amputee, yoga, kettlebell, and other niche rehab needs.
Language Settings
Supports English and French, with more languages in development. Interface and patient materials can be localized.
EMR Integration
Works with systems like Cliniko and Nookal; allows exporting notes directly into charting systems.
Patient App Customization
Clinics can advertise their website, blog, or services directly in the patient portal.
SimpleSet is known for transparent pricing and minimal hidden costs. Here's a breakdown:
Includes unlimited exercises, outcome tracking, and full customization.
Includes multi-user support, content sharing, and co-treatment features.
Includes advanced support and onboarding.
Enterprise plans may include onboarding support, but pricing is customized.
Software updates and feature enhancements are rolled out automatically.
Dedicated onboarding and advanced support may be available for enterprise clients at negotiated rates.
SimpleSet provides a comprehensive support ecosystem designed to help users—from solo practitioners to large clinics—get started quickly and confidently. Key training and support offerings include:
Managing outcome measures
Outcome Measure Webinars: Teach users how to create and assign custom assessments.
Includes tips on editing exercises, flipping images, and customizing instructions.
Guides for clinics on how to set up multi-user accounts, share content, and manage permissions.
Powered by Help Scout for ticket tracking and fast response times.
SimpleSet is built with robust security and compliance protocols to protect patient data and clinic information. Here are the key measures:
Ensures confidentiality, integrity, and availability of electronic protected health information (ePHI).
AWS data centers use layered physical security; SimpleSet staff have no physical access.
Private keys are encrypted and stored securely.
Results are used to prioritize security fixes and improvements.
SimpleSet reviews vendor certifications annually.
Combines signature-based and algorithmic threat detection.
SimpleSet follows a regular release cycle with updates typically rolled out biannually or quarterly, depending on feature development and user feedback. Here’s how updates are managed:
Minor updates and bug fixes are deployed more frequently, often monthly or as needed.
Feedback from users is actively incorporated into update planning.
Updates are designed to be non-disruptive, preserving familiar workflows while enhancing usability.
SimpleSet adheres to strict data privacy and ownership standards, aligned with global regulations like HIPAA, PIPEDA, and GDPR. Here are the key points:
SimpleSet acts as a data processor, not a data owner.
Clinics can request full data exports if transitioning to another platform.
This includes clauses on data access, retention, deletion, and breach notification.
SimpleSet is designed to be scalable and flexible, allowing clinics to adjust their usage based on changing needs:
SimpleSet’s cloud-based architecture ensures performance remains stable even as user volume increases.
SimpleSet offers monthly and annual subscriptions, with clear terms for renewal and cancellation:
Users are advised to review the Terms of Service periodically for updates.
Users are encouraged to contact support before leaving to share feedback.
SimpleSet is built to meet global healthcare compliance standards, ensuring data protection and legal integrity:
GDPR (EU): Ensures data privacy and portability.
HITRUST-aligned policies
Logical access control with 2FA and secure VPNs.
