SHP for Hospice

SHP for Hospice is a cloud-based data analytics platform designed to empower hospice organizations with real-time insights to improve care quality, comply with CMS regulations, and benchmark performance against industry standards. Developed by Strategic Healthcare Programs (SHP), a leader in post-acute care analytics since 1997, the solution serves over 2,500 hospices nationwide, representing nearly half of all CMS Certification Numbers (CCNs) and CAHPS Hospice survey data. The platform integrates seamlessly with major electronic health record (EHR) systems to automate data collection, eliminating manual entry and reducing administrative burdens. By consolidating metrics such as Hospice Visits in the Last Days of Life (HVLDL), symptom control rates, and CAHPS Hospice survey results into a unified dashboard, SHP enables providers to monitor trends, identify gaps, and align operations with the CMS Conditions of Participation (CoPs). Its real-time benchmarking capabilities allow hospices to compare their performance against regional and national averages, fostering data-driven decision-making without waiting for delayed CMS reports. The platform excels in addressing regulatory and operational challenges through features like automated quality metric reporting, QAPI program support, and predictive analytics for risk mitigation. SHP’s CAHPS Hospice Survey administration tool, which boasts one of the highest response rates in the industry, simplifies compliance with federal mandates while linking patient feedback to actionable insights. Hospices can track key performance indicators (KPIs) at the case manager level, such as pain management effectiveness and caregiver training outcomes, enabling targeted staff education and incentive programs. The software also streamlines reporting for CMS’s Hospice Item Set (HIS) and Hospice Quality Reporting Program (HQRP), ensuring organizations avoid penalties and qualify for full Medicare reimbursement. Unique offerings like the Hospice Scorecard Suite provide interactive visualizations of patient demographics, potentially avoidable events (PAEs), and caregiver satisfaction scores, all color-coded for rapid analysis. For larger organizations, SHP’s database-the largest in the sector-offers granular benchmarks, such as how top-performing hospices manage high-acuity patients or reduce 30-day readmissions, creating a roadmap for continuous improvement. Beyond compliance, SHP for Hospice drives operational excellence by transforming raw data into strategic assets. Its centralized reporting unifies disparate metrics-including Hospice Executive Advantage, HVLDL, and HCI data-into a single interface, saving administrators hours of manual aggregation. The platform’s predictive analytics identify residents at risk for adverse outcomes, allowing proactive interventions to enhance care delivery. For example, hospices can analyze referral source performance to strengthen partnerships with hospitals or optimize therapy programs using PDPM clinical category benchmarks. Recognized through awards like SHPBest™, which honors top performers in patient and caregiver satisfaction, the platform has proven its ability to elevate CAHPS scores and operational efficiency. Backed by 26 years of expertise and a 98% client retention rate, SHP combines robust technical support-including dedicated strategic account managers-with an intuitive interface, making it an indispensable tool for hospices aiming to balance regulatory demands with high-quality, patient-centered care.

SHP for Hospice stands out from its competitors due to its comprehensive and real-time data analytics capabilities, which are crucial for hospices aiming to enhance their performance and compliance. Unlike many other solutions, SHP for Hospice integrates seamlessly with major hospice software vendors, automating data collection and ensuring compliance with CMS regulations. This integration allows hospices to track key performance indicators, identify areas for improvement, and make informed decisions to enhance patient care and operational efficiency. The platform's real-time benchmarks and detailed reporting capabilities enable hospices to stay ahead of regulatory requirements and industry standards, providing a significant advantage over competitors that may not offer such extensive real-time data integration. Another key differentiator is SHP for Hospice's robust benchmarking capabilities. The platform's database represents nearly half of all CCNs and total surveys included in Care Compare CAHPS Hospice data, offering hospices a robust framework for evaluating their performance against state and national standards. This real-time analysis helps hospices identify star performers, build incentive programs, and focus staff education on critical areas. Competitors often lack such extensive benchmarking data, which limits their ability to provide the same level of performance comparison and improvement insights. Additionally, SHP for Hospice's customizable dashboards offer a complete picture of an organization's performance, allowing for quick and effective decision-making. This level of customization and comprehensive data visualization is not always available in competing products. Customer support and training are also areas where SHP for Hospice excels. The platform offers unlimited training and education on all subscribed products, supported by a dedicated customer manager for each client. This commitment to customer support is reflected in SHP's high customer satisfaction rates and a Net Promoter Score of 90 or more for the past four years. Competitors may not provide the same level of personalized support and training, which can be a significant drawback for hospices looking to maximize the benefits of their data analytics solution. Overall, SHP for Hospice's combination of real-time data integration, robust benchmarking, and exceptional customer support makes it a superior choice for hospices seeking to improve their performance and compliance.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)