Introduction meeting with your dedicated implementation specialist.
Review your current workflows, pain points, and goals to tailor the onboarding process.
Import your existing data (customers, inventory, rentals) into a demo ServiceCore account.
Validate and test your data in a risk-free environment with guidance from the team.
Configuration
Configure your ServiceCore account settings based on your business needs.
Set up essential features and tools for daily operations.
Receive hands-on, personalized training for your team.
Training covers all critical functions such as order entry, route optimization, and billing.
Final migration of data to your live ServiceCore account.
Begin using ServiceCore for your daily business activities with full feature access.
Transition to the support team for continued assistance and advice.
ServiceCore offers a range of customization and configuration options to fit the unique requirements of businesses in the waste management industry. Here are the key data points illustrating its flexibility:
User Roles & Permissions: Set up user accounts with specific roles and access controls to match your organizational structure.
Account Settings: Adjust billing, service, and operational options to align with your business processes.
Custom Data Fields: Add and modify data fields to capture business-specific information for customers, jobs, assets, and sites.
Asset Attributes: Create customizable asset attributes to track IT and non-IT assets throughout their lifecycle.
Service Areas: Define as many service areas as needed, each with unique pricing and tax rates. Assign customers to specific areas for automated, accurate billing.
Pricing Tiers: Set up multiple pricing tiers for different customer types or locations.
Job & Route Management: Configure scheduling, dispatch, and route optimization features to match your business workflow.
Automated Workflows: Use codeless automation to streamline repetitive tasks and notifications based on your business rules.
Integrated Modules: Choose from modules like asset management, incident management, request management, and more, to tailor the platform to your operational needs.
Mobile App Customization: Adjust mobile workflows for drivers and field staff, including real-time job updates and reporting.
API Integrations: Connect ServiceCore with external systems (e.g., QuickBooks, CRM, ERP) using REST API for seamless data flow.
Automation Management: Design and activate automations for integrations and internal processes without code.
Custom Types: Classify customers and sites with custom types for better segmentation and reporting.
Consultative Onboarding: Implementation specialists work with you to understand your workflows and customize the onboarding process to fit your needs.
Ongoing Optimization: Continued support to review and adjust your setup as your business evolves.
Dedicated Implementation Specialist: Each new customer is assigned a specialist who guides them through a structured, six-step onboarding process, including personalized training tailored to your business workflows and team roles.
Hands-On Team Training: Training sessions cover all critical functions, such as order entry, route optimization, batch billing, and automatic payments. These sessions are customized for your company and recorded for future reference.
Role-Based Learning: Comprehensive training is available for account owners, admins, managers, and field staff, ensuring every user understands their specific functions within ServiceCore.
In-App Training Videos: ServiceCore offers a library of short, topic-focused video tutorials accessible directly within the platform. These cover core tasks like adding customers, managing jobs, creating rentals, and more.
Step-by-Step Guides: The “Walk Me” tool provides interactive, step-by-step instructions for common actions, allowing users to learn by doing within the software.
Self-Paced Online Courses: Users can access formal training courses and learning tracks for various scenarios, including process management and technical administration.
Knowledge Base: A searchable online help center offers articles, guides, and troubleshooting resources for ongoing, on-demand learning.
US-Based Support Team: After onboarding, users have access to a large, real-person support team available via phone, email/help desk, and live chat for assistance and troubleshooting.
Recorded Training Sessions: All onboarding training sessions are recorded and made available for new hires or refresher training at any time.
Continuous Optimization: ServiceCore’s support team proactively reviews your account usage and offers guidance to ensure you’re maximizing the platform’s value.
ServiceCore implements a range of security measures to protect user and business data. Here are the key protections in place:
Role-Based Permissions: ServiceCore offers granular user permission levels, allowing businesses to control who can view, edit, or delete specific types of information. Roles range from Technician to Owner, each with tailored access rights.
Password Protection: Access to ServiceCore requires secure login credentials. Users are responsible for keeping passwords confidential, and the system provides protocols to detect and respond to unauthorized access.
Encryption in Transit: Data transmitted between users and ServiceCore is protected using encryption protocols, securing sensitive information such as login credentials and payment details.
Payment Security: Online payment processing uses third-party providers with robust encryption and PCI compliance, ensuring that ServiceCore itself does not store or process raw credit card details.
Secure Data Hosting: Personal and business data is hosted securely, with measures in place to prevent unauthorized access, loss, or alteration.
Retention Policies: Data is retained only as long as necessary for service delivery and legal compliance. Users can request access, correction, or deletion of their personal data as required by law.
Activity Monitoring: ServiceCore monitors account activity for suspicious or unauthorized actions. Users are required to report any suspected breaches immediately.
Incident Response: The company has protocols to respond to and mitigate data breaches, including notifying affected users and authorities as required by law.
Compliance with Regulations: ServiceCore complies with relevant data protection laws (such as GDPR and KVKK), providing users with rights to access, correct, restrict, or erase their data.
Third-Party Security: When data is shared with contractors or service providers, ServiceCore ensures they maintain confidentiality and use data only for authorized purposes.
User Rights: Users can manage their own data privacy settings, opt out of certain data uses (like marketing), and request data access or deletion.
Weekly Releases: ServiceCore typically releases new features, improvements, and bug fixes every week.
Scheduled Updates: Most updates are rolled out on Thursday evenings, ensuring users have access to the latest version by Friday morning.
Critical Updates: Important or urgent fixes may be released more frequently as needed.
Web-Based Platform: As a cloud-based software, ServiceCore updates are automatically applied—no manual downloads or installations are required by users.
Browser Cache Refresh: Users are advised to perform a hard refresh of their browser at least once a week (preferably Friday mornings) to ensure they are accessing the most recent version and to avoid potential conflicts from cached files.
Mobile App Updates: The ServiceCore mobile app receives updates through the Apple App Store or Google Play Store. Users with automatic updates enabled will receive new versions automatically; otherwise, manual updates are available via the respective app stores.
Release Announcements: Each update is documented in the ServiceCore Release Announcements section, where users can review details about new features, improvements, and fixes. Users can opt to receive notifications for new releases.
User Ownership: ServiceCore does not claim ownership of the content or data you make available through the platform. The data you upload—such as customer information, job records, and other business data—remains your property.
License for Service Operation: By using ServiceCore, you grant the company a license to use, process, and display your content as necessary to operate and provide the services. This license is non-exclusive and exists solely for service delivery and support.
User Responsibility: You are responsible for ensuring you have the rights and permissions to upload and manage the data you provide to ServiceCore, including obtaining any necessary consents from your customers or users.
Right to Data Portability: ServiceCore users have the right to request the transfer (portability) of their personal data. This right allows you to obtain your data in a structured, commonly used, and machine-readable format, and to transfer it to another service provider if desired.
How to Request: Data portability requests can be made through official communication channels, such as the company’s registered email address. ServiceCore will respond to such requests by applicable data protection laws.
Scope of Data: The right to portability typically covers data you have provided to ServiceCore, including personal and business information, but may not include derived or system-generated data unless required by law.
Access and Control: Users can access, correct, restrict, or erase their data as permitted by privacy regulations.
ServiceCore is designed to accommodate changes in organizational size and needs, but the specific terms and processes for scaling up or down are governed by its Terms of Use and Order Forms. Here’s how scaling is typically managed:
Order Form Flexibility
All services, user limits, and costs are defined in the Order Form. To scale up (add users, features, or capacity) or scale down (reduce usage), you must update your Order Form with ServiceCore.
Changes in organizational needs (e.g., adding/removing users or modules) are handled through a “change order” process, negotiated in good faith between your organization and ServiceCore.
If your needs change such that the original assumptions or conditions in your Order Form no longer apply, both parties should execute a change order.
The change order will adjust milestones, deliverables, and pricing as needed to reflect your new requirements.
If both parties cannot agree on the change order, ServiceCore may terminate the agreement, with payment due for services performed up to that point.
Subscription and Access Term
The access term (duration of service) and user limits are set in your Order Form.
At the end of each term, the agreement automatically renews unless either party provides written notice of non-renewal.
You can request changes to your subscription (scaling up or down) at renewal or by negotiating a new Order Form during the term.
Fees and Payment Adjustments
Scaling up may result in higher fees, while scaling down may reduce your costs, as specified in the updated Order Form.
All fees are non-refundable, and any additional costs due to changes are detailed in the change order.
Automatic Renewal: ServiceCore contracts typically include an auto-renewal clause. Unless either party provides written notice of non-renewal within a specified period (often 30 days) before the end of the current term, the contract will automatically renew for another term, commonly one year.
Order Form Controls: The specifics of renewal (duration, user limits, features, and fees) are outlined in your Order Form. Any desired changes for the next term (e.g., scaling up or down) must be negotiated and documented through an updated Order Form or change order.
Notice Period: To prevent automatic renewal, you must provide written notice of cancellation or non-renewal before the deadline stated in your contract. The typical notice period is 30 days, but this can vary depending on your agreement.
Renewal Adjustments: Renewal may include price adjustments or changes in service levels, which should be reviewed and agreed upon before the renewal date.
Negotiation Opportunity: Before renewal, both parties can review service performance, usage, and terms. This is the time to renegotiate pricing, features, or other contract elements to better fit your evolving needs.
Termination for Convenience: Either party can terminate the agreement by providing written notice, subject to the notice period and any fees specified in the contract. The standard notice period is generally 30 days before the end of the term, but check your Order Form for the exact requirement.
Termination for Cause: ServiceCore may terminate the agreement before the term ends if the customer fails to meet payment obligations or breaches other significant terms. In such cases, the customer is liable for any fees due for services performed up to the effective date of termination.
Change Order Disputes: If organizational changes require a change order and both parties cannot agree on new terms, ServiceCore may terminate the agreement. The customer must pay for all services rendered up to that point, not exceeding the next uncompleted milestone.
Refunds and Fees: Upon valid termination for breach or defective service (with written notice and failure to cure within a reasonable time), ServiceCore may refund a portion of the fees corresponding to unperformed or defective services.
ServiceCore software is designed to meet several key compliance standards relevant to data protection, IT service management, and payment processing. Here are the primary compliance frameworks and certifications associated with ServiceCore:
GDPR (General Data Protection Regulation): ServiceCore processes personal data in accordance with GDPR requirements, ensuring user rights such as access, rectification, erasure, restriction, and data portability. Users can also withdraw consent for data processing at any time.
KVKK (Turkish Personal Data Protection Law): ServiceCore complies with KVKK, offering similar data subject rights as GDPR for users in Turkey.
ITIL 4 Compliance: ServiceCore’s IT Service Management (ITSM) modules are developed in full compliance with ITIL 4 practices, covering processes such as incident, problem, change, and asset management. The platform’s design and implementation are guided by ITIL 4 experts, ensuring alignment with modern service management best practices.
ISO/IEC 20000: ServiceCore’s support services are structured based on ISO 20000 standards, which certify the quality of IT service management and support processes.
