Service Fusion
by Service Fusion
by Service Fusion
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Service Fusion
by Service Fusion
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
1. Initial Consultation and Planning
2. Data Migration
3. System Configuration
4. Training
5. Testing
6. Go-Live
7. Post-Implementation Support
Timeline
The entire implementation process typically takes between 4 to 6 weeks, depending on the complexity of the business's requirements and the extent of customization needed. This timeline includes all phases from initial consultation to post-implementation support.For more detailed information, you can visit the Service Fusion website.
1. Custom Fields and Documents
2. Integration with Other Applications
3. Reports and Analytics
4. Workflow Automation
5. User Roles and Permissions
6. Customer Management
7. Scheduling and Dispatching
8. Integration with Financial Tools
9. Custom Estimate Options
10. Custom Triggers and Actions
Pricing Plans
Service Fusion offers three main pricing plans:
These plans include various features such as customer management, estimates and jobs, scheduling and dispatching, QuickBooks integration, invoicing, payment processing, project management, reporting, and text messaging alerts.
Additional Costs
1. Setup Fees
2. Maintenance and Support Charges
3. Add-On Features
Service Fusion offers several add-on features that come with additional costs:
4. Discounts
Training Sessions
Service Fusion provides a structured training program divided into five distinct sessions, each targeting different aspects of the software:
Support Options
Service Fusion offers multiple support channels to assist users:
Additional Resources
Service Fusion
Fusion5
Fusion Risk Management
Cloud Data Fusion
Practice Fusion
Service Fusion releases major updates to its software every quarter (approximately every 3 months). These quarterly updates typically include significant new features, enhancements, and improvements based on customer feedback and industry trends.
Quarterly Update Process
While the exact timeline may vary, the entire process for a quarterly update typically takes around 4-6 weeks from the initial notification to the production deployment.
Weekly Maintenance Packs
In addition to the quarterly updates, Service Fusion also releases weekly maintenance packs (WMPs) that include bug fixes, minor enhancements, and security updates. These WMPs are applied to both test/preview and production environments during scheduled maintenance windows.
Controlled Update Process
Service Fusion follows a controlled update process to ensure minimal disruption to customers' operations. Updates are first applied to test/preview environments, allowing customers to thoroughly test and provide feedback before deploying to production. This approach helps identify and address any potential issues before they impact live systems.
Continuous Improvement
Service Fusion's update process is designed to continuously improve and enhance the software based on customer feedback, industry trends, and emerging technologies. The regular cadence of updates ensures that customers have access to the latest features, bug fixes, and security enhancements, enabling them to stay competitive and efficient in their field service operations.
By following this structured update process, Service Fusion aims to provide a seamless and controlled experience for its customers, minimizing disruptions while delivering new capabilities and improvements to its field service management software.
Data Ownership
As per Service Fusion's Terms of Service :"As between Company and Customer, all title and intellectual property rights in and to all electronic data or information submitted to and stored in the Service that is owned by Customer ("Customer Content") is owned by Customer."This clearly states that the customer retains ownership of all data and content they upload or store within the Service Fusion platform. Service Fusion does not claim any ownership rights over the customer's data.
Data Portability
While Service Fusion does not explicitly mention data portability in their public documentation, they do provide mechanisms for customers to export their data from the platform:
However, it's important to note that operational history like run records, logs, metrics, and lineage cannot be restored through these APIs.
Upgrading Your Subscription
Downgrading Your Subscription
Adding or Removing Add-Ons
No Contract Requirements
Support and Assistance
Contract Renewal
Contract Cancellation
Additional Considerations
1. PCI DSS (Payment Card Industry Data Security Standard)
2. SOC 2 (System and Organization Controls 2)
3. ISO 27001 (Information Security Management System)
4. HIPAA (Health Insurance Portability and Accountability Act)
5. GDPR (General Data Protection Regulation)
Additional Compliance Measures
By Service Fusion