Selldone is designed for fast, no-code deployment, enabling merchants to launch both online and in-store operations quickly. Below is a step-by-step implementation process with typical timelines:
Create account & new store (minutes)
Begin by registering on Selldone.com and initialising your first shop—this automatically provides dashboard access and default storefront settings.
Add products (days)
You can import via Excel/CSV or enter individually. Supported product types include physical goods, digital files, virtual services, and appointments.
Configure storefront & design (hours–days)
Customise theme, layout, header/footer via drag-and-drop or use the Vue/React SDK to build fully branded storefronts.
Set up domain & hosting (minutes–hours)
Add your own domain with a few DNS changes and host on Selldone’s high-performance infrastructure.
Add payment gateways (minutes–hours)
Connect traditional processors (Stripe, PayPal), local gateways, or crypto. For marketplaces, enable Stripe Connect.
Configure order workflows & shipping (hours)
Enable built-in automation for fulfilment, POS, dropshipping, and virtual orders using simple UI controls.
Launch automation, incentives & marketing (hours–days)
Set up coupons, gift cards, affiliates, email campaigns, and AI-based behavioural triggers via visual tools.
Test & go-live (1–2 days)
Preview flows in staging, verify payments, inventory, notifications, and convert domains. Switch to production when ready.
Selldone is highly customizable across every layer of your business—from UI to backend systems:
RESTful APIs & XAPIs
Provides 1,000+ public endpoints (shops, products, orders, customers, incentives). Any actions you perform in the admin UI are also available via API.
Storefront SDKs
Includes open-source Bootstrap, Vue, and React storefront templates. You can fully swap out or rebuild your storefront, defining customer experiences with flexibility.
Backoffice APIs
Enables remote automation and integration with ERP, CRM, accounting, or fulfillment systems. Custom dashboards and batch processing become easy.
Connect OS & iPaaS integration
Integrate third-party or legacy services (logistics, warehousing, PIM) via native tools like Alumio iPaaS using REST/GraphQL/SOAP/CSV in as little as 2–4 weeks.
SDK & Commerce Components
A dynamic SPA/PWA architecture allows you to build unique, code-based templates that go far beyond standard drag-and-drop layouts.
Visual Flow & Automation Blocks
Customize business logic using trigger-based visual workflows, including AI-powered decision-making blocks—no coding required.
Localization & Themes
Customize themes, languages (up to 99), currencies, domains, and RTL layouts for region-specific needs.
Selldone operates on a free-to-start model, with no setup, hosting, or maintenance fees included in its all-tier structure:
Selldone provides a variety of learning and assistance options for onboarding:
Help Center & Video Tutorials – In-depth documentation, step-by-step guides, and setup videos cover products, payments, domain configuration, SEO, blog, and automation tools.
Community Forum – Users can ask questions, view release notes (e.g., new permits like PayTabs), and share experiences.
24/7 Live Chat & Email Support – Available to Enterprise clients; Company and Startup plans provide varying support levels.
Webinars & Sales Demos – Hosted by Selldone and Software Advice offer guided tours, pricing strategies, and personalized walkthroughs.
Developer Bootcamps & API Docs – Includes GitHub source code, GitBook developer guides, and REST/XAPI documentation for integrating with ERPs or building custom storefronts.
AppSumo/Lifetime Deals – Provide 60-day refunds and may include initial help or vouchers.
Selldone incorporates robust security standards to safeguard merchant and customer data:
Privacy Policy & GDPR Compliance – Clearly explains collection, usage, retention, and deletion practices; fully supports GDPR requirements for EU citizens.
PCI-Level Protection & SSL Encryption – Auto-issued SSL certificates via Let’s Encrypt; payment data is securely handled through gateways like Stripe, PayPal, and PayTabs.
OAuth2 & Role-Based Access Control – Dashboards, APIs, and back-office tools enforce security via secure authentication and customizable staff permissions.
Secure Infrastructure & Data Backups – Cloud hosting includes automatic software updates, security patches, and routine backups at no extra cost.
API Security – Storeshelf APIs use OAuth2 with access tokens and scopes; Connect OS integration uses secure REST/GraphQL/SOAP connections.
Selldone follows a continuous deployment model, releasing updates frequently—often weekly or bi-weekly. Updates include new features, bug fixes, and security patches. These are cloud-managed, meaning users do not need to manually install anything. All updates are applied automatically to hosted stores without downtime. Release notes are published in the Selldone Community and Help Center, detailing changes and new capabilities. Enterprise clients receive early access or beta features upon request. This approach ensures merchants always run the latest version without extra maintenance costs.
Selldone’s Privacy Policy and Terms of Service state that merchants retain full ownership of their store data, including products, orders, and customer information. The platform acts as a processor, not an owner. For portability, Selldone provides data export tools (CSV/Excel for products and orders) and RESTful APIs for full programmatic access. This means businesses can migrate to another system or integrate with ERP/CRM solutions without vendor lock-in. Additionally, Selldone complies with GDPR, allowing users to request data deletion or transfer at any time.
Selldone offers flexible tiered plans (Personal, Startup, Company, Enterprise) that can be upgraded or downgraded instantly from the dashboard. Scaling up adds benefits like reduced transaction fees, more admin seats, higher storage, marketplace tools, and priority support. Scaling down is allowed without penalties, though features tied to higher tiers (e.g., advanced automation, affiliate programs) will be disabled. There are no long-term contracts, so businesses can adjust monthly or annually based on demand. For large-scale operations, custom enterprise agreements include SLA guarantees and dedicated infrastructure.
Users can downgrade or cancel via the dashboard, with immediate effect on feature access, but billing continues until the period ends.
Refund Process
Selldone itself doesn’t process refunds; instead, merchants initiate refunds via their payment gateway (e.g., Stripe). Once an order is fully cancelled, any Selldone platform fees are returned to the user’s virtual wallet after ≈48 hours.
Selldone is built to comply with a range of security and data protection standards:
