ScreenConnect
By ScreenConnect
ScreenConnect began as an add-on to Elsinore’s IssueNet RMM software to facilitate remote support. Over time it evolved into a standalone product, recognized for its robust and customizable remote desktop capabilities. Its acquisition by ConnectWise in 2015 significantly expanded its reach and integration with other IT management tools, enhancing its product features and market presence while retaining its original branding identity for continuity. This acquisition strengthened ConnectWise’s portfolio and allowed ScreenConnect to serve both on-premises and cloud-based remote access scenarios.
ScreenConnect was acquired by ConnectWise for an undisclosed amount in February 2015, which remains the primary funding event. There have been no reported additional funding rounds post-acquisition, as it operates thereafter as a key product line within the ConnectWise suite.
ScreenConnect offers a comprehensive suite of remote support features including reboot and reconnect, drag-and-drop file transfer, screen recording, safe mode support, multi-monitor support, command line access, wake-on-LAN, VoIP, and chat. Advanced features include a background troubleshooting mode called Backstage, centralized device and process management, a shared toolbox for scripts, and large-scale agent deployment tools. It emphasizes customizable branding and localization while prioritizing security through 256-bit AES encryption, two-factor authentication, role-based security, server-level video auditing, and optional authentication methods like Forms-based and Windows Authentication.
ConnectWise, ScreenConnect hasn’t been noted for acquiring other companies but leveraged ConnectWise's broader ecosystem to expand integration options with ConnectWise RMM, PSA, Automate, SmileBack, and third-party platforms like Freshdesk, Zendesk, and ServiceNow. This integration bolsters workflow automation and IT management capabilities.
ScreenConnect, under ConnectWise, embraces values of accountability, continuous improvement, customer experience, communication, gratitude, professionalism, and innovation, as showcased in partner case studies such as Relentless Solutions. Their culture emphasizes integrity, partnership, and swift, transparent communication especially when addressing critical issues like security vulnerabilities. The company promotes customer-centric innovation and a supportive ecosystem for partners.
ScreenConnect serves a diverse global user base ranging from small to medium businesses to large enterprises, particularly IT service providers and MSPs (Managed Service Providers). The platform supports a wide range of industries including retail and wholesale. Its community benefits from extensive 24/7 partner support resources, a focus on security and privacy with self-hosting options, and seamless integration with other IT management products. The ability to scale and customize deployments makes it popular for dynamic IT environments worldwide.
