The implementation of Runn is designed to be straightforward and efficient, often taking just a few days to a couple of weeks, depending on the complexity of your organization. Here’s a step-by-step breakdown of the typical implementation process:
Define Goals and Objectives Begin by aligning your team on what you aim to achieve with Runn. This includes setting clear, measurable goals using frameworks like SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
Conduct Internal Research Assess your current project management and resource planning processes. Identify gaps, resource constraints, and areas for improvement. This step may involve stakeholder interviews, surveys, and reviewing existing workflows.
Risk Assessment and Scenario Planning Use Runn’s built-in “what-if” scenario planning tools to identify potential risks, such as resource shortages or project delays. Create a risk register and perform a SWOT analysis to prepare for uncertainties.
Define Milestones and Timelines Break down your projects into manageable milestones. Use Gantt charts or milestone charts within Runn to visualize timelines and dependencies.
Assign Roles and Responsibilities Clearly define who is responsible for each task and who oversees execution. Tools like the RACI matrix can help clarify roles (Responsible, Accountable, Consulted, Informed).
Resource Allocation Allocate team members to projects based on availability, skills, and capacity. Runn’s visual planner and AI Smart Match feature assist in optimizing this process.
Training and Onboarding Provide training sessions for your team to ensure they are comfortable using Runn. The platform offers video tutorials and a help center to support onboarding.
Go Live and Monitor Once setup is complete, begin using Runn for live project and resource management. Monitor progress using real-time dashboards and adjust plans as needed.
Implementation Duration: For small to mid-sized teams, implementation can be completed in 2 to 7 days. Larger organizations may take 1 to 3 weeks, especially if custom integrations or data migrations are involved.
Customisation
Runn offers a high degree of customization to adapt to various business needs, especially for service-based and project-driven organizations. Here are the key customization capabilities:
Custom Fields Runn allows users to create custom fields for projects, people, and clients. This enables businesses to track unique data points relevant to their operations.
Workstreams Projects can be divided into custom workstreams, allowing teams to structure projects according to their internal workflows. This is especially useful for complex projects with multiple phases or departments.
Custom Reporting Runn provides both preset and customizable reports. Users can generate capacity, utilization, and financial reports tailored to their KPIs and business metrics.
API Access Runn offers a robust API, enabling businesses to build custom integrations with their existing tools, such as HR systems, CRMs, or proprietary platforms.
Integrations Runn integrates with popular tools like Harvest, Clockify, Jira, and Zapier, allowing for seamless data flow and automation across platforms.
Scenario Planning The platform supports custom scenario modeling, enabling teams to simulate different project and staffing configurations to see their impact on timelines, budgets, and resource availability.
Skills Tracking Businesses can define and track custom skill sets for team members, making it easier to match the right people to the right projects.
Custom Views and Filters Users can create personalized dashboards and apply filters to focus on specific teams, projects, or timeframes.
Enterprise Customization For large organizations, Runn’s Premium plan includes advanced customization options such as custom subdomains, SAML SSO, bespoke implementation services, and dedicated customer success support.
Localization and Currency Settings While Runn currently supports English only, it does offer multi-currency support, which is useful for global teams managing international projects.
These customization features make Runn a flexible solution for a wide range of industries, including IT services, consulting, marketing agencies, and engineering firms.
Additional Costs
Runn is designed to be transparent and cost-effective, with no hidden setup or maintenance fees for most users. Here's a breakdown of potential costs:
Free Plan: No cost for up to 5 managed people. Includes access to all core features, unlimited projects, and users.
Pro/Professional Plan: Starts at $8–$14 per managed person per month, depending on billing frequency (monthly or annually). This includes full access to features, integrations, and support.
Enterprise Plan: Custom pricing based on organizational needs. This tier includes concierge onboarding, dedicated account management, SAML SSO, and additional security arrangements.
Additional Costs:
No setup fees are charged for standard plans.
No separate maintenance fees; all updates and maintenance are included in the subscription.
Support and onboarding are included in Pro and Enterprise plans. Enterprise clients receive custom onboarding and training.
Taxes are only applicable to businesses based in New Zealand and Australia. Other regions, including the EU and USA, are not charged tax.
Training
Runn provides a comprehensive onboarding and support experience for new users, ensuring a smooth transition and effective use of the platform:
Help Center: A rich knowledge base with over 200 articles covering setup, permissions, reporting, integrations, and more.
Video Tutorials: A dedicated video library with tutorials on key features like project planning, timesheets, scenario planning, and skill matrix management.
Live Demos: New users can book personalized demos to explore how Runn fits their specific needs.
In-App Chat Support: Available across all plans, allowing users to get real-time help from the Runn team.
Onboarding Support: Included in Pro and Enterprise plans. Enterprise users receive concierge onboarding, which includes tailored setup assistance and training.
CSV Import Tools: For bulk uploading of data like people, projects, and timesheets, making it easier to migrate from other systems.
This multi-layered support structure ensures that teams of all sizes can get up and running quickly and confidently.
Security Measures
Runn takes data security and compliance seriously, implementing enterprise-grade protections across its platform:
SOC 2 Type II Certified: Runn has undergone independent audits to verify its security, availability, and confidentiality controls.
GDPR & CCPA/CPRA Compliance: Runn complies with global privacy regulations and offers a Data Processing Agreement (DPA) for EU clients.
Data Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
Hosting: Data is securely hosted on Salesforce Heroku in either the US or EU, depending on customer preference.
Authentication & Access Control:
Single Sign-On (SSO) and Multi-Factor Authentication (MFA) are supported.
Role-Based Access Control (RBAC) to manage user permissions.
Security Monitoring: Real-time monitoring, automated threat detection, and firewalls are in place to prevent unauthorized access.
Regular Audits & Penetration Testing: Annual independent security audits and penetration tests are conducted, with reports available upon request.
Secure Development Practices: Includes code reviews, dependency scanning, and separate environments for development and production.
Data Backups & Recovery: Continuous backups with robust disaster recovery protocols.
These measures ensure that Runn meets the highest standards for data protection, making it a reliable choice for organizations handling sensitive project and personnel data.
Updates
Runn follows a continuous delivery model, releasing updates and new features frequently—often multiple times per month. The platform maintains a detailed Changelog and Features & Updates section in its Help Center, where users can track all recent changes, including UI improvements, new features, and API enhancements.
Recent updates include:
New insights and reporting tools
Enhanced permissions and role management
AI Smart Match for resource allocation
Email notifications and @mentions
Budgeting by project phase
Jira bulk project import
Runn also maintains a public roadmap, allowing users to see upcoming features and provide feedback. This agile approach ensures that the platform evolves based on user needs and industry trends.
Data Ownership and Portability
Runn is fully compliant with GDPR, CCPA/CPRA, and other global data privacy regulations. According to its Privacy Policy and Security Center, Runn ensures that:
You retain full ownership of your data. All customer data (including personal and project data) is considered the property of the customer.
Data portability is supported. Users can export data (e.g., projects, people, timesheets) via CSV exports or through the Runn API, enabling easy migration or backup.
Data deletion is available upon request. When an account is deleted, all associated data is removed, and backups are purged within 21 days.
Data access is provided upon request, and users can request to download or delete their personal data at any time.
Hosting options include data centers in the EU (Ireland) or US, depending on customer preference.
Sub-processors are transparently listed, and customers can opt in to receive updates about any changes.
These policies ensure that businesses using Runn maintain control over their data and can move or delete it securely when needed.
Scaling Up / Down
Runn is designed with scalability and flexibility in mind, making it easy for organizations to scale up or down based on their evolving needs:
Per-User Pricing: Runn charges based on the number of “managed people” (i.e., team members actively scheduled in the planner). This allows organizations to add or remove users at any time, adjusting costs accordingly.
No Long-Term Contracts: Monthly and annual billing options are available. Monthly plans offer flexibility for short-term scaling, while annual plans provide cost savings for stable teams.
Self-Service Scaling: Admins can manage user licenses directly from the dashboard, enabling quick adjustments without needing to contact support.
Elastic Resource Planning: Runn’s tools support tentative projects, placeholder roles, and scenario planning, which help teams prepare for growth or contraction without committing to immediate changes.
Enterprise Support: For larger organizations, Runn offers custom onboarding, dedicated account management, and bespoke implementation services, ensuring smooth transitions during scaling phases.
This flexibility makes Runn ideal for dynamic service businesses that experience fluctuating workloads or seasonal demand.
The terms & conditions for contract renewal and cancellation
Runn offers flexible and transparent terms for subscription management, including renewal and cancellation:
Auto-Renewal: All Runn subscriptions are set to automatically renew at the end of each billing cycle (monthly or annually), unless canceled by the user before the renewal date. Users are responsible for monitoring their renewal dates and managing their subscriptions accordingly.
Cancellation Process: To cancel a subscription, an account admin must go to Settings > Plan & Billing and click “Cancel Subscription.” The cancellation takes effect at the end of the current billing cycle, meaning users retain access until that period concludes.
Refund Policy: Runn’s service fees are non-refundable, even if the subscription is canceled before the end of the billing cycle. This applies to both monthly and annual plans.
Data Retention After Cancellation: After cancellation, Runn retains user data for 12 months, allowing users to reactivate their account without data loss. If a user wants all data permanently deleted, they can request full account deletion.
Contract Adjustments: Users can scale up or down their subscription at any time by adding or removing managed people. Charges adjust accordingly in the next billing cycle.
These terms are designed to provide flexibility while ensuring continuity for teams using the platform.
Compliance
Runn is committed to high standards of data security, privacy, and regulatory compliance, making it a trusted platform for organizations handling sensitive project and personnel data.
Here are the key compliance standards and certifications Runn meets:
SOC 2 Type II Certified Runn has achieved SOC 2 Type II certification, which verifies the effectiveness of its security, availability, and confidentiality controls over time. This includes regular audits, secure development practices, and robust access controls.
GDPR Compliance Runn complies with the General Data Protection Regulation (GDPR), ensuring that EU users’ personal data is processed lawfully, transparently, and securely. It offers a Data Processing Agreement (DPA) and allows users to access, export, or delete their data upon request.
CCPA/CPRA Compliance Runn also adheres to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), giving users in the U.S. similar rights over their personal data.
Data Hosting & Encryption Data is hosted securely on Salesforce Heroku in either the US or EU, depending on customer preference. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
Authentication & Access Control Runn supports Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC) to ensure secure user authentication and data access.
Regular Security Audits & Penetration Testing Runn undergoes annual independent penetration testing and continuous monitoring via Vanta. Audit reports are available upon request.
Privacy by Design Runn incorporates privacy principles into its product development lifecycle and maintains a Privacy Officer to oversee compliance.
These measures ensure that Runn meets the expectations of enterprise clients and regulated industries, offering peace of mind for data-sensitive operations.
