RentPost

Here’s a detailed overview of the typical implementation process for RentPost software, including setup steps and estimated timelines:

Implementation Process for RentPost

1. Free Trial & Account Setup

• Start with a 30-day free trial to explore all features.
• No credit card required initially.

• Users can upgrade to a paid plan anytime during or after the trial.

2. Data Import

• RentPost provides Excel templates to import:
  • Unit details
  • Tenant lease information
  • Google contacts

• This significantly reduces manual data entry and speeds up onboarding.

3. Team & Role Setup

• Add colleagues (managers, maintenance staff, vendors).
• Assign roles and permissions for collaboration.

• Invite property owners to view financials and property status.

4. Property & Lease Configuration

• Add or import properties.
• Set up lease terms, rent schedules, and management fees.

• Configure bank accounts for rent collection (multiple accounts supported).

5. Tenant & Applicant Onboarding

• Invite rental applicants to complete online applications.
• Screen applicants using integrated TransUnion reports.

• Convert accepted applicants into tenants with full data retention.

6. Payment & Maintenance Setup

• Enable Payshift for online rent collection (ACH and credit card).
• Tenants can:
  • Pay rent
  • Submit maintenance requests

  • Communicate with management via their portal

7. Training & Support

• Free training sessions are available for onboarding.
• Unlimited support via:
  • Live chat
  • Phone

  • Help center articles

Estimated Timeline

• Initial Setup: 1–3 days (account creation, basic configuration)
• Data Import & Property Setup: 3–7 days, depending on portfolio size
• Team & Tenant Onboarding: 1–2 weeks
• Full Operational Use: Typically within 2–3 weeks for small to mid-sized portfolios

RentPost offers several customization options to tailor the platform to different business workflows:

Custom Workflows

• You can customize work order pipelines to match your internal maintenance processes.
• Assign work orders to specific vendors or colleagues.

• Add custom questions for maintenance requests to gather specific information.

Custom Lease Applications

• Lease applications are fully customizable.

• You can add fields for co-signers, occupants, and other required data.

Custom General Ledger (GL) Accounts

• Customize revenue and expense accounts.

• Modify account numbering to match your internal accounting standards.

API Customization

• RentPost provides an open API that allows integration with thousands of third-party apps.

• This enables businesses to connect RentPost with their existing tools and automate workflows.

User Roles & Permissions

• You can assign custom roles to team members, vendors, and owners.
• Each role has tailored access to relevant features and data.

RentPost is transparent about its pricing and keeps additional costs minimal:

Base Pricing

• Starts at $29/month + $1 per unit.

• No long-term contracts.

• 30-day free trial included.

Setup Fees

• No setup fees for online rent collection (Payshift).

• Free data import using Excel templates.

• Free onboarding and training sessions.

Support Charges

• Unlimited support is included in all Pro subscriptions.

• Support channels include:
  • Live chat
  • Phone

  • Help center articles

Payment Processing Fees

• ACH (e-check): $1.50 per transaction (paid by tenant).

• Credit Card: 2.99% (3.59% for AMEX) per transaction (paid by tenant).

Tenant Screening Fees

• Basic Report: $29 (credit, criminal, sex offender, etc.)

• Premium Report: $39 (adds identity and eviction checks)

• Paid by either the applicant or the property manager.

RentPost provides a comprehensive onboarding and support system designed to help new users get up and running quickly and confidently:

Free Onboarding & Training

• Free training sessions are available for all new users, regardless of portfolio size.

• Training covers setup, data import, lease configuration, and feature usage.

Onboarding Wizard

• A built-in Onboarding Wizard guides users through the initial setup process.

• Helps configure properties, leases, bank accounts, and user roles.

Live Chat Support

• Real-time assistance from RentPost agents via in-app chat.

Phone Support

• Available for users who prefer direct voice communication.

Help Center

• Extensive library of articles, FAQs, and how-to guides.

• Includes video tutorials and step-by-step walkthroughs.

Community Forums

• Users can engage with other property managers and RentPost staff to share tips and resolve issues.

Data Import Assistance

• Excel templates provided for importing units, tenants, and leases.
• Google Contacts can also be imported directly.

RentPost takes data security very seriously and implements industry-standard protections:

PCI-DSS Compliance

• Fully compliant with Payment Card Industry Data Security Standards, ensuring secure handling of payment information.

256-bit Bank-Level Encryption

• All data transmissions are encrypted using 256-bit SSL encryption, the same level used by major banks.

1024-bit Key Technology

• Sensitive data like bank accounts and credit cards is stored in a separate environment using 1024-bit encryption.

Proprietary Cryptographic Infrastructure

• RentPost uses a custom-built cryptographic server infrastructure to manage and protect sensitive data.

Intrusion Monitoring & Redundancy

• Continuous intrusion detection monitoring.

• Redundant power and data backups to ensure uptime and data integrity.

Data Portability

• Users retain access to their data even after canceling their account.
• RentPost does not “lock in” user data.

Update Frequency

• RentPost does not publish a fixed schedule for updates, but it regularly releases new versions with performance improvements and feature enhancements.
• For example, version 0.9.2 introduced:
  • Faster AJAX page loads (2x speed improvement).
  • New features like unit flagging.

  • Bug fixes and UI enhancements.

Update Announcements

• Updates are announced via:
  • The RentPost Blog (rentpost.com/blog)

  • The Support Portal is under the “Announcements” section.

Update Management

• Updates are automatically applied to the cloud-based platform.
• Users do not need to install or manage updates manually.
• New features and changes are typically seamless and backward-compatible.

Data Ownership

• RentPost clearly states that users retain full ownership of their data.
• This includes:
  • Property records
  • Tenant information
  • Financial transactions

  • Lease documents

Data Portability

• Users can export their data at any time.
• Data can be exported in formats like Excel or CSV for:
  • Units
  • Tenants
  • Leases

  • Financials

Account Cancellation

• Even after canceling an account, users can still access and retrieve their data.
• RentPost does not lock users into the platform, ensuring full portability

RentPost offers flexible, usage-based pricing, which makes scaling straightforward:

Scalable Pricing Model

• Pricing starts at $29/month for the base plan.
• Additional units are charged at $1 per unit per month.

• You can add or remove units at any time, and billing adjusts accordingly.

No Long-Term Contracts

• RentPost operates on a month-to-month subscription model.

• This allows organizations to scale up or down without penalties or renegotiation.

Unlimited Owner & Bank Accounts

• Even as you scale, RentPost supports unlimited owner accounts and bank accounts, which is ideal for growing portfolios.

RentPost’s terms are designed to be user-friendly and commitment-free:

No Contract Requirements

• Users can cancel at any time without incurring cancellation fees.

Automatic Renewal

• Subscriptions renew automatically each month unless canceled by the user.

Billing Policy

• Once canceled, billing stops immediately, and no further charges are applied.

Data Access After Cancellation

• Users retain access to their data and can export it even after canceling their account.

RentPost adheres to several key compliance and security standards:

PCI-DSS Compliance

• Ensures secure handling of payment data, especially for online rent collection.

256-bit Bank-Level Encryption

• All data transmissions are encrypted using 256-bit SSL, the same standard used by financial institutions.

1024-bit Key Encryption for Sensitive Data

• Bank account and credit card data are stored in a separate, encrypted environment using 1024-bit keys.

Custom Cryptographic Infrastructure

• RentPost uses a proprietary cryptographic server infrastructure to manage and protect sensitive data