RealTime eClinical Solutions

• Initial Assessment: Understanding the specific needs and objectives of the organization.

• Configuration: Setting up the software environment according to the requirements.

• Data Migration: Transferring existing data into the new system.

• Testing: Conducting thorough testing to ensure functionality and compatibility.

• Go-Live: Launching the software for actual use.

• Post-Implementation Support: Ongoing support to address any issues that arise after launch.

• User Interface Adjustments: Tailoring the dashboard and workflows.

• Data Fields: Adding or modifying data fields to capture relevant information.

• Reports and Analytics: Custom reporting capabilities to meet regulatory and operational requirements.

• Integration: Ability to connect with other systems (e.g., EHRs, CRMs).

• Setup Fees: There may be initial setup fees that vary based on the scope of implementation.

• Maintenance Costs: Ongoing maintenance fees may apply, typically structured as a percentage of the software cost.

• Support Charges:

  • Some support may be included in the licensing fee, but advanced support or dedicated account management may incur additional charges.

• Onboarding Sessions: Initial training to familiarize users with the software.

• Webinars and Workshops: Ongoing educational resources.

• Documentation: User manuals and online resources for self-paced learning.

support:

• Helpdesk: Email and phone support for troubleshooting.

• Online Resources: FAQs, forums, and knowledge bases.

• Encryption: Data is encrypted both in transit and at rest.

• Access Controls: Role-based access controls to ensure only authorized personnel can access sensitive information.

• Regular Audits: Security audits and assessments to identify and mitigate vulnerabilities.

• Compliance with Standards: Adherence to industry standards for data protection.

• Frequency of Updates:

  • RealTime eClinical Solutions typically releases updates on a quarterly or bi-annual basis, depending on the nature of enhancements and regulatory changes.

• Management of Updates:

  • Updates are usually managed through automated processes to minimize disruption, with notifications sent to users regarding new features or changes.

• Policy on Data Ownership:

  • Clients retain ownership of their data. RealTime eClinical Solutions typically provides clear terms regarding data usage and retention.

• Data Portability:

  • The software usually includes options for data export, allowing clients to access and transfer their data easily if they choose to switch providers.

• Add-On Modules: Adding features as needed.

• User Licenses: Adjusting the number of user licenses based on staff changes.

• ContractRenewal:

• Contracts may have specified renewal terms, often set to auto-renew unless otherwise stated. Clients are typically notified ahead of renewal dates.

• Cancellation Terms:

• Clients may have the ability to cancel contracts with a specified notice period (e.g., 30 to 90 days). Terms regarding cancellation fees or obligations should be reviewed in the contract.

Copyleaks meets several compliance standards, including:

• SOC 2 and SOC 3: Certifications for privacy, security, and compliance control.
• GDPR: Compliance with the EU General Data Protection Regulation, ensuring data protection and privacy for European customers.
• PCI Compliance: Adherence to the Payment Card Industry Data Security Standard for processing credit card information.
• NIST RMF: Compliance with the National Institute of Standards and Technology Risk Management Framework for managing information security risk.