Readymode

1. Demo & Needs Assessment You start with a personalized demo to explore how Readymode fits your business needs.

2. Platform Setup Their hybrid-cloud infrastructure means no hardware installation. Setup includes:
   • Predictive dialer configuration
   • CRM and lead management customization

   • Compliance rules and call recording setup

3. Integration with Existing Tools Readymode supports integrations with CRMs, project management, and marketing platforms to streamline workflows.

4. Training & Onboarding Unlimited expert support is included, so your team gets hands-on training for:
   • Using dynamic scripts
   • Monitoring performance dashboards

   • Managing caller ID reputation (with Readymode iQ)

5. Go-Live & Optimization Once live, teams can monitor KPIs in real time and adjust call cadences, lead queues, and agent workflows.

Timeframe to ROI

Readymode boasts an average Time to ROI of just 3.5 months, which is significantly faster than the industry average of 9.18 months. That suggests implementation and ramp-up are relatively quick—likely within a few weeks to a couple of months depending on team size and complexity.

Readymode offers a wide range of configurable features that allow businesses to tailor the platform to their specific workflows and goals:

• Custom Queues & Dispositions You can configure queue types (e.g., Dialer, Inbound, Action Folder) and set priorities, strategies (Ring All, Least Recent, Round Robin), and even machine detection settings.

• Dynamic Scripts Agents can use customizable call scripts that adapt based on lead data, helping teams stay consistent while personalizing outreach.

• Lead Management & CRM Built-in CRM allows for custom lead profiles, automatic importing, and advanced targeting. You can also create custom profile fields to match your business logic.

• Call Cadencing & Autopilot (iQ Plan) Businesses can design intelligent contact strategies and automate dialing from clean numbers to protect caller ID reputation.

• Reporting & Agent Monitoring Real-time dashboards and live floor monitoring tools can be tailored to track KPIs that matter most to your team.

• Integrations The iQ plan supports unlimited third-party integrations, while the Starter plan has limited integration options.

• Custom Agent Statuses & Admin Controls Admins can define agent roles, statuses, and permissions to match organizational structure.

• Setup Fee: Waived for all plans

• Implementation & Training: Included with 3+ licenses

• Technical Support: Unlimited and free

• Outbound Minutes: Unlimited (subject to fair use policy)

• Inbound Minutes: $0.02 per minute

• Caller ID Reputation Monitoring: Included in iQ plan only

• Managed Remediation: Included in iQ plan only

• Phone Numbers (DIDs): 30 per license (Starter), 75 per license (iQ)

• Voicemail Drop: Available with opt-in (may incur extra cost)

• Admin License: One complimentary admin license included (does not include agent features)

Readymode offers comprehensive onboarding and continuous support, including:

• Readymode Academy: A free, self-paced online learning platform with certification paths for both Agents and Administrators.
  • Agent Training: 7 structured courses covering setup, call handling, logging, callbacks, dial pad usage, and help resources

  • Admin Training: 9 courses including user setup, lead importing, queue management, and reporting

• Live Support: Unlimited technical support is included with all plans. You can contact Readymode directly for troubleshooting or guidance.

• Knowledge Base: A rich library of how-to articles, best practices, and setup guides available via the Readymode Help Center.

• Implementation Assistance: For teams with 3+ licenses, Readymode provides hands-on onboarding and configuration help.

Readymode takes data protection seriously, with multiple layers of compliance and security:

• TCPA & DNC Compliance: Built-in tools to manage Do-Not-Call lists, state calling restrictions, and compliant call recording

• Firewall Protection: Prevents agent logins from unsecured locations, reducing exposure to unauthorized access

• Third-Party Compliance Integrations: Partnerships with industry-leading vendors to help reduce risk of violations and fines

• Custom Call Cadences: Helps avoid over-contacting leads and ensures compliance with outreach regulations (available in iQ plan)

• R.E.A.C.H Membership: Readymode’s CEO is part of Responsible Enterprises Against Consumer Harassment, promoting ethical lead generation and anti-robocall practices

• Rolling License System: Licenses are dynamically assigned and returned upon login/logout, allowing seamless updates without user disruption

• Cloud-Based Deployment: Updates are managed centrally, so users benefit from new features and patches automatically—no manual installs required

• Continuous Improvement: The platform evolves regularly to support new compliance rules, dialing strategies, and integrations. Updates are likely rolled out incrementally to minimize downtime.

• User-Controlled Data: Customers retain ownership of the personal and business data they input into the platform. This includes lead profiles, call logs, recordings, and CRM data.

• Data Portability: While the policy doesn’t explicitly mention “portability,” Readymode allows users to export lead data and call results. Admins can manage files and folders, and integrations via API suggest that data can be transferred to other systems.

• Security & Access: Readymode uses firewall protections and access controls to ensure only authorized users can view or modify data. Admins can set permissions and manage user roles to safeguard sensitive information.

• Compliance Tools: TCPA and DNC compliance features help ensure ethical and legal data handling, especially for outbound calling campaigns.

Readymode is designed to be flexible as your organization evolves:

• Rolling Licenses: Licenses are dynamically assigned when agents log in and returned when they log out. This makes it easy to scale usage without overcommitting.

• No Setup Fees: Adding or removing users doesn’t incur setup costs, making expansion or downsizing more budget-friendly.

• Plan Flexibility: You can switch between the Starter Plan ($199/user/month) and the iQ Plan ($249/user/month) depending on your needs. The iQ Plan includes advanced features like caller ID reputation management and more integrations.

• Admin Controls: Admins can quickly onboard new agents, adjust queue strategies, and reassign leads—ideal for seasonal scaling or team restructuring.

• Support for Growth: Readymode’s infrastructure supports high-volume dialing and large teams, with unlimited outbound minutes and customizable workflows.

Renewal Terms

• Automatic Renewal: Contracts may renew automatically unless otherwise specified in your service agreement.

• Billing Cycle: Renewal dates are tied to the Service Activation Date, which determines your monthly or annual billing cycle.

• Seat Subscriptions: Renewal includes the number of active seat licenses as defined in your original service order.

Cancellation Terms

• Notice Period: You must provide 30 days’ notice before canceling your account.

• Cancellation Process:
  • Email the Billing Team at [email protected]

  • Include account details and any specific instructions

• License Removal:

  • You can remove user licenses during a billing cycle, but charges are not prorated

• Minimum License Commitment:

  • Month-to-month billing requires at least 3 active licenses
  • If fewer than 3 licenses are needed, you must switch to a quarterly commitment

Regulatory Compliance

• TCPA (Telephone Consumer Protection Act): Tools to manage consent, call frequency, and opt-outs to avoid violations and fines

• DNC (Do Not Call) Registry Compliance: Built-in filters and list management to prevent calls to registered numbers

• FCC & FTC Guidelines: Adheres to federal rules on robocalling, caller ID spoofing, and call disclosures

• State-by-State Calling Restrictions: Autopilot features and rule-based dialing help teams stay compliant across U.S. jurisdictions

Compliance Tools & Resources

• Caller ID Reputation Monitoring (iQ Plan): Protects brand integrity and reduces call blocking

• Managed Remediation Services: Helps resolve flagged numbers and maintain high contact rates

• Firewall & Access Controls: Prevents unauthorized logins and secures user data

• Compliance Center: Offers guides, legal updates, and best practices for lead generators and buyers