Reach Reporting
by Reach Reporting
by Reach Reporting
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Reach Reporting
by Reach Reporting
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The implementation process for Reach Reporting software involves several key steps designed to streamline financial reporting and analysis for businesses. This process is tailored to integrate seamlessly with existing systems, set up financial reports efficiently, and ensure comprehensive user training. While the exact duration of the implementation process can vary depending on specific business needs and readiness, the steps outlined below provide a general framework for getting started with Reach Reporting.
Integration with Existing Systems
Reach Reporting offers robust integration capabilities with various accounting systems and financial data sources. This integration is crucial for consolidating financial data in one place, thereby enhancing the accuracy and efficiency of financial reporting.
- Software Integration: Reach Reporting seamlessly integrates with popular accounting software like QuickBooks Online & Desktop, Xero, and Gusto through a read-only API connection, ensuring data safety and security. This integration allows for the automatic pulling of critical reporting data, eliminating manual data entry and reducing the likelihood of errors.
- Data Synchronization: The software features live-sync technology, ensuring that financial data is always up-to-date and accurate. This real-time data update capability is particularly useful for making prompt, data-driven decisions.
Setting Up Financial Reports
Reach Reporting simplifies the creation of financial reports through its intuitive interface and customizable templates. Users can generate a variety of financial reports, including profit and loss statements, balance sheets, and cash flow statements, tailored to their specific needs.
- Customizable Reports: Users can customize reports by adding logos, changing fonts and color schemes, and selecting which sections to include. The software also allows for annotations and comments to be added to reports.
- Automated Reporting: The platform enables the automation of regular report generation, saving time and effort. Reports can be scheduled to be sent out to stakeholders on specific dates.
User Training
Reach Reporting is designed with an intuitive and user-friendly interface, making it accessible for data teams at all skill levels. However, comprehensive user training is provided to ensure that users can fully leverage the software's capabilities.
- Training Resources: The software offers training videos, a knowledge center, and live chat support to assist users in getting started and to answer any questions they may have.
- Ease of Use: The platform's ease of use is frequently highlighted by users, who appreciate the access to templates and the ability to create beautiful reports without needing advanced technical skills.
- Customization of Reports and Dashboards: Businesses can customize their reports and dashboards to align with their specific needs, whether for internal management, investors, or clients. This customization includes tailoring the visual presentation and the data included to meet the target audience's requirements.
- Interactive Dashboards: Reach Reporting provides interactive dashboards that can be customized to display complex financial data through engaging charts, graphs, and tables. Users have the flexibility to adjust these dashboards to suit their reporting needs.
- Intuitive Customization Features: The platform allows for intuitive customization of every template, enabling users to drive business value within minutes. This customization is facilitated within a familiar spreadsheet environment, making it accessible even to those without advanced technical skills.
- Excel-like Formulas and Spreadsheet Environment: Users can harness the power of familiar Excel-like formulas within Reach Reporting’s spreadsheet environment. This feature allows for the efficient building of any metric imaginable, further enhancing the customization capabilities of the software.
- Goal Setting and Trend Visualization: The software enables the incorporation of goal lines and targets into metrics, allowing businesses to visually track progress towards their objectives. It also offers tools to visualize trends, providing insights necessary for surpassing goals and forecasts.
- Metric Builder and Data Picker: Reach Reporting includes a metric builder and an intuitive data picker, which allow users to select from template metrics or start from scratch, adding different date ranges and data types needed for their analysis. This feature supports the creation of highly personalized analyses.
- Custom Branding: Users can apply their own branding to reports and dashboards, including logos, colors, currency symbols, financial labels, and disclaimers. This level of customization ensures that the financial reports are not only informative but also visually aligned with the business's branding.
- Template Customization and Scalability: The platform offers customizable, ready-made templates that can be easily adjusted to match user preferences. These templates are designed to scale and accommodate growing reporting requirements, ensuring that they remain useful as the business evolves.
- Setup Fees: There are no entry-level setup fees required for starting with Reach Reporting. This makes it easier for businesses to adopt the software without worrying about initial extra costs.
- Maintenance and Support Charges: The subscription plans include various support features without additional charges. These features include phone support, live chat, forums/community access, FAQs/knowledge base, social media support, video tutorials/webinars, and a dedicated account representative. This comprehensive support structure is designed to assist users at no extra cost beyond the subscription fee.
- Subscription Costs: The cost of using Reach Reporting is based on the number of company connections, with plans ranging from $149 to $950 per month. Each plan includes unlimited users, client login portals, white-glove onboarding, implementation, and team training.
Reach Reporting offers a comprehensive suite of training and support options to ensure new users can effectively utilize the software. Here are the details of the training and support services provided:
Video Tutorials
Reach Reporting provides an extensive collection of video tutorials that cover a wide range of topics. These tutorials are designed to help users understand and utilize the various features of the software effectively. The video tutorials are available on the Reach Reporting website and YouTube, making them easily accessible to all users.
Live Chat
Live chat support is available to assist users with any immediate questions or issues they may encounter. This service ensures that users can get quick responses to their inquiries, enhancing the overall user experience. The live chat feature is accessible via the help chat bubble on the Reach Reporting website.
Dedicated Account Representative
Reach Reporting provides users with access to a dedicated account representative. This representative acts as a direct point of contact for any support or service needs, offering personalized assistance and ensuring that users have a smooth experience with the software.
Knowledge Center
The Knowledge Center on Reach Reporting's website is a valuable resource for users. It includes detailed articles and step-by-step guides that cover everything from basic setup to advanced features. This resource is designed to help users self-educate at their own pace and deepen their understanding of the software.
Forums/Community Access
Users have access to a robust online community and forums where they can interact with other users, share experiences, and find answers to common questions. This community support can be particularly useful for solving problems and discovering best practices from other experienced users.
FAQs/Knowledge Base
The FAQs and Knowledge Base provide answers to commonly asked questions, offering quick solutions to typical issues that users may face. This resource is continuously updated to ensure it addresses the most current user inquiries and software updates.
1. SOC 2 Type 2 Audit: Reach Reporting has successfully completed the SOC 2 Type 2 audit, which confirms that the company's information security practices, policies, procedures, and operations meet the SOC 2 standards for security. This audit provides an unqualified opinion demonstrating Reach Reporting’s commitment to high standards of security and compliance.
2. Data Center Security: The financial data is stored using Amazon Web Services (AWS), which is known for its high security. AWS data centers feature extensive physical and network security measures, including nondescript facilities, military-grade perimeter control, professional security staff, video surveillance, state-of-the-art intrusion detection systems, and strict access controls requiring two-factor authentication.
3. Compliance with Multiple Standards: AWS data centers are compliant with several security standards, including ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402, PCI Level 1, FISMA Moderate, and Sarbanes-Oxley (SOX). These certifications ensure that the data centers adhere to rigorous security protocols.
4. Customer Data Isolation: Reach Reporting ensures complete customer isolation in a modern, multi-tenant cloud architecture. This isolation is crucial for preventing data breaches and unauthorized access.
5. Third-Party Penetration Testing: Reach Reporting conducts third-party penetration testing and vulnerability scanning on all production and internet-facing systems. These tests are performed on a recurring basis by a registered third-party security firm, ensuring that vulnerabilities are identified and mitigated promptly.
6. Role-Based Access Control: Access to sensitive data within Reach Reporting is strictly controlled and limited to vetted personnel who require it to perform their job functions. This adherence to the principle of least privilege helps minimize the risk of data exposure.
7. Employee Security Training: Reach Reporting embeds a culture of security within its business by conducting regular employee security training and testing. This training covers current and emerging techniques and attack vectors, ensuring that employees are aware of and can defend against potential security threats.
8. Secure Payment Processing: For credit card transactions, Reach Reporting uses the PCI-compliant payment processor Stripe. Stripe encrypts card numbers and ensures that decryption keys are stored securely, separate from its primary services. This setup provides an additional layer of security for financial transactions.
1. Frequency of Updates: Reach Reporting is known for its frequent updates, which are part of its commitment to providing a robust and efficient financial reporting tool. These updates are designed to improve user experience, add new features, and address any issues that users may encounter.
2. Management of Updates: The updates are managed in a way that they are seamlessly integrated into the software without requiring significant user intervention. This approach ensures that all users have access to the latest features and improvements without needing to manually update their software.
1. Data Ownership: According to the Terms & Conditions, Reach Reporting reserves all rights to Aggregated Data. This means that while individual users own their specific data entered into the system, Reach Reporting owns the aggregated data which may be derived from users' data but does not reveal personally identifying information. Additionally, any data collected independently by Reach Reporting without access to user data is solely owned by Reach Reporting.
2. Data Portability: The Privacy Policy implies that as a data processor, Reach Reporting cooperates with users in controlling their Personal Information. This suggests a level of support for data portability, allowing users to manage their data effectively. However, specific mechanisms or processes for data portability are not detailed in the provided documents.
1. Template and Dashboard Flexibility: Reach Reporting offers a wide range of pre-built templates and dashboards that can be customized and scaled according to organizational needs. Users can easily modify these templates to accommodate changes in their business, whether scaling up or down.
2. Dynamic Data Integration: The software allows for dynamic integration with financial data sources like QuickBooks and Xero. This feature supports scaling by automatically updating reports with live data, ensuring that financial reports are always current and reflect the latest business conditions. This capability is crucial for organizations as they scale up or down, adapting to their changing data needs.
3. Custom Report Creation: Users have the ability to create custom reports and spreadsheets with advanced formulas. This flexibility is essential for businesses that need to adjust their reporting structures as they scale. The platform supports the creation of as many custom reports as needed, which can be reused or adapted for different purposes as organizational needs evolve.
4. Monthly Template Updates: Reach Reporting updates its library of templates monthly, providing new and auto-populated reports, spreadsheets, metrics, and statements. This continuous update process ensures that the reporting tools evolve alongside the business, supporting both scaling up and scaling down activities.
Contract Renewal
1. Initial Term and Automatic Renewals: The initial term of the agreement with Reach Reporting begins on the effective date and continues until terminated as expressly provided in the agreement. Unless otherwise specified, the initial term is set for one calendar month, beginning on the effective date. This term may be prorated for the first calendar month. Following the initial term, the agreement automatically renews in successive and consecutive calendar monthly periods unless properly terminated by either party.
2. Subscription Term: The collective period of the initial term and any subsequent renewal terms is referred to as the "Subscription Term." This structure allows for ongoing service provision unless the agreement is terminated according to the terms provided.
Contract Cancellation
1. Termination by the User: Users may terminate their agreement with Reach Reporting at any time. Termination can be initiated by delivering an email to [email protected] or by calling Reach Reporting’s Customer Service Center. This flexibility allows users to discontinue the service based on their changing needs.
2. Termination by Reach Reporting: Reach Reporting reserves the right to immediately terminate the agreement as required by law or due to a breach of any provision of the agreement by the user. Termination in such cases becomes effective immediately, highlighting the importance of compliance with the agreement terms.
3. Effects of Termination: Upon termination, all license rights granted in the agreement immediately terminate, and the user will not be allowed to use the website or purchase services. However, users are permitted to use the services they purchased before termination, provided that such continued use is subject to the terms of the agreement.
4. Survival of Provisions: Certain provisions of the agreement survive termination or expiration for any reason. These include, but are not limited to, obligations regarding indemnification and limitations of liability, ensuring that both parties maintain their responsibilities even after the agreement has ended.
5. Cancellation Process: For specific services like REACH.ai, users agree to a one calendar month initial term with monthly automatic renewals. Cancellation must be done through the user's account by accessing the ‘Billing’ page and following the steps to cancel the account. All steps must be completed to confirm cancellation. Accounts must be canceled before 12 am PST on the 1st day of every calendar month to avoid automatic renewal for the next month.
1. SOC 2 Type 2 Audit: Reach Reporting has successfully completed the SOC 2 Type 2 audit, demonstrating that its information security practices, policies, procedures, and operations meet the SOC 2 standards for security. This audit provides an unqualified opinion, indicating a high standard of security and compliance.
2. ISO 27001: The data centers used by Reach Reporting, managed by Amazon Web Services (AWS), are certified under ISO 27001. This standard specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).
3. SOC 1 and SOC 2/SSAE 16/ISAE 3402: AWS data centers, where Reach Reporting stores its software and financial data, maintain compliance under SOC 1 and SOC 2/SSAE 16/ISAE 3402. These standards are focused on controls at a service organization relevant to user entities' internal control over financial reporting (SOC 1) and controls at a service organization relevant to security, availability, processing integrity, confidentiality, or privacy (SOC 2).
4. PCI Level 1: For processing credit card payments, Reach Reporting uses Stripe, a PCI-compliant payment processor. Stripe is PCI Level 1 compliant, the highest level of compliance available in the payment industry, ensuring secure encryption and processing of credit card numbers.
5. FISMA Moderate: AWS data centers also comply with the Federal Information Security Management Act (FISMA) Moderate level, which outlines the security standards and guidelines for federal information systems.
6. Sarbanes-Oxley (SOX): The AWS data centers adhere to the Sarbanes-Oxley (SOX) Act's requirements, which include provisions for the security, integrity, and reliability of financial reporting and data.
By Reach Reporting