rater8 is a healthcare reputation management software company based in Montvale, New Jersey. It specializes in automating patient feedback and helping medical practices and providers build and manage their online reputations. The platform is used by healthcare organizations across more than 80 specialties, enabling them to collect real-time patient feedback, benchmark performance, and drive operational improvements. rater8 integrates with over 100 electronic health record (EHR) and practice management (PM) systems, focusing on review platforms such as Google, Healthgrades, Vitals, Facebook, and WebMD.
rater8 was founded in 2015 by Evan Steele, who previously led SRS Health, a healthcare technology company. The idea for rater8 emerged from a personal frustration with the lack of quick and easy feedback mechanisms in service interactions, which inspired Steele to create a platform initially focused on rating individuals in healthcare settings. The company evolved to encompass the full patient experience, providing tools for both reputation management and practice improvement.
Recent Funding: rater8 closed a Series A funding round in April 2024, led by Elsewhere Partners.
Purpose of Funding: The capital is being used to expand market reach, build out the team, strengthen industry partnerships, and enhance the SaaS platform to meet evolving healthcare needs.
The company's expansion has been organic, focusing on broadening its platform capabilities and deepening industry partnerships. The recent funding is earmarked for further product development and market expansion rather than acquisitions.
