Rapid Recon typical implementation process:
Needs Assessment & Demo: Dealership meets with Rapid Recon experts to discuss current processes and goals, and receives a customized demo tailored to their workflows.
Onboarding & Setup: Rapid Recon configures the software according to the dealer’s process, including user setup and integration with any required systems. No hardware or on-site installation is needed.
Staff Training: Rapid Recon’s team provides staff training—this can happen remotely or on-site, and includes managers and all involved team members. The software’s intuitive UI enables quick adoption.
Go-Live & Initial Use: The system is live and used by the team to track, manage, and document vehicles throughout the reconditioning process in real-time.
Rapid Recon can be customized to fit specific business needs. Here are multiple data points supporting this:
Store-by-store customization: Rapid Recon offers "store-by-store customized solutions," meaning that the software can be tailored to the operations of each specific dealership, regardless of differences in process or scale.
Process integration: They explicitly mention that their solutions are designed to "enhance your operations using your processes," not forcing users to adapt to a one-size-fits-all workflow, but enabling the software to work the way the dealership already does.
Multi-rooftop management: The Recon bridging feature allows dealerships with multiple locations (or "rooftops") to have cross-location visibility and centralized management. This means the software can be adapted to fit both single locations and multi-location dealer groups, with processes customized by site.
System integration: Rapid Recon states it can "integrate your systems," suggesting that the platform supports connections to other dealership management or business software already in use, facilitating a seamless workflow
OEM data integration: The solution can provide "instant access to OEM window stickers & build sheets," which implies its adaptiveness to various inventory sources and data needs.
Custom reporting and visibility: The platform provides screens that show "the exact reconditioning position and status of every car," giving dealerships the ability to focus and report on metrics most relevant to their business.
Rapid Recon
By Vehlo
Rapid Recon provides training and support to new users to ensure successful onboarding and effective use of the system. Here are the key elements of their training and support services:
Dedicated Implementation Team: From the very first day, Rapid Recon assigns an implementation team to work with your staff. They guide you through the system setup and ensure your unique workflow needs are met.
Unlimited Coaching and Training: Rapid Recon offers unlimited coaching, ongoing training, and feedback. This support continues throughout your use of the platform to help your team reach and maintain target performance goals.
Step-by-Step Onboarding: The onboarding process is hands-on, with experienced professionals guiding you through setup and integration. The team makes sure implementation does not disrupt your day-to-day dealership operations and that each user learns by working with your dealership’s actual data and inventory.
Personalized User Training: Each user is taught to use the system with real dealership scenarios instead of relying only on manuals or templates. This approach ensures users can consistently and effectively use the system in the context of their actual work.
Fast Setup: An average system can be designed and installed within 10 business days, with support for more complex systems as needed.
Ongoing Customer Support: Users can access support by phone and email, and Rapid Recon is noted for responsive customer service and issue resolution. The company provides a direct support line and email address for timely assistance.
Performance Management Team: Beyond initial training, Rapid Recon provides access to performance managers who advise on best practices and help troubleshoot issues as they arise. These experts are experienced in both dealership management and Rapid Recon system use.
Rapid Recon implements several security measures to protect user and dealership data:
Administrative, technical, personnel, and physical security controls: The company employs a combination of administrative and technical strategies, as well as staff training and physical safeguards, to secure information from loss, theft, unauthorized use, disclosure, or modification.
Data technology protections: Rapid Recon uses cookies, local shared objects (e.g., Flash cookies), web beacons, and anonymous advertising identifiers to manage data collection, help personalize visits, and facilitate secure data transfers across platforms and devices.
Location data privacy: They only collect precise location data with explicit user permission and use it for tailored content and services (such as workflow analysis and inventory reconciliation).
Account data protection and user controls: Users with password-protected accounts have access to update or correct information collected about them, emphasizing user control over sensitive data.
Limited data sharing: Personal data collected via SMS or short code communications will not be shared, sold, or rented to other parties for marketing/promotional purposes.
Regular privacy updates: The privacy policy is reviewed and updated as necessary, with additional notice provided for material changes.
Rapid Recon’s policy on data ownership and portability can be summarized as follows:
Data Ownership: Any data uploaded by the client (referred to as “Licensee Data”) and stored on Rapid Recon’s servers remains the property of the client. Rapid Recon agrees that all Licensee Data is confidential and will not be voluntarily disclosed without the client’s written consent, except as required by law or the terms of the user agreement. The client (licensee) warrants that it owns or has the right to use the data it uploads.
Data Access and Portability: Upon written request from the client, Rapid Recon will return or destroy all Licensee Data, regardless of format (physical or electronic). Destruction will be certified in writing if requested. Rapid Recon may retain a copy of the data strictly for archival or compliance purposes. This right to retrieval or destruction of data applies upon contract termination or at the client’s request during service, ensuring data portability and client control.
Confidentiality: Rapid Recon is required to protect client data using commercially reasonable standards and can only disclose it to employees or agents on a “need to know” basis, under equivalent confidentiality obligations.
Rapid Recon offers flexible contract terms to allow organizations to scale their software usage up or down as their needs change:
Month-to-Month Renewal: After the initial term, Rapid Recon agreements automatically renew on a month-to-month basis. This gives clients the flexibility to adjust services and user counts without being locked into long-term commitments.
Cancellation and Adjustments: After the first 90 days and provided the account is current, clients may cancel with 30 days’ written notice. This flexibility enables organizations to reduce usage or terminate services as their business size or requirements fluctuate.
Additional Users or Locations: The agreement allows for the designation of “Permitted Users,” so organizations can increase or decrease their user base (e.g., by adding or removing employees, vendors, or locations) according to operational need.
Rapid Recon’s contract renewal and cancellation terms are designed for flexibility and clear procedures. Key conditions from the user agreement include:
Automatic Renewal: After the initial agreement term (typically 12 months), contracts automatically renew on a month-to-month basis.
Continued Access: As long as the subscription is active and in good standing, clients retain continuous access to the Rapid Recon platform and any included features.
Fee Adjustments: Pricing and terms may be reviewed or adjusted at the time of renewal, as specified in the agreement or with appropriate notice.
Initial Commitment: There is a minimum required period (typically the first 90 days of service) during which cancellation is not permitted.
Notice Requirement: After the initial 90 days, the contract can be cancelled by the client with 30 days’ written notice.
Account Status: The account must be current and in good standing (i.e., all dues are paid) for cancellation to take effect.
Termination for Cause: Either party may terminate the agreement for breach of contract, with the standard remedy of allowing the breaching party a limited period to cure the breach after receiving written notice.
Data Return or Destruction: Upon termination and at the client’s written request, Rapid Recon will return or destroy all client data in its possession, with the option for the client to request written certification of destruction. However, one compliance or archive copy may be retained as required by law.
Advance Billing: Service fees are billed monthly in advance.
