Name: Pulsar Platform
Brand: Pulsar Platform
SKU: 63d13e19fd687005937f2b91
Rating: 4.4 (31 reviews)

Question 1

Implementation Process

Accepted Answer

Requirements Gathering: Understanding the specific needs and objectives of the business. Configuration and Customization: Setting up the software to meet the specific requirements, including any necessary customizations. Integration: Integrating Pulsar Platform with existing systems and data sources. Testing: Conducting thorough testing to ensure the system works as expected. Deployment: Rolling out the software to the production environment. Training and Support: Providing training to users and ongoing support.

Question 2

Customisation

Accepted Answer

Custom Reports: Users can create custom color schemes, images, cover pages, and text blocks to build branded and visually appealing reports. APIs and Custom HTML: The platform allows the creation of custom HTML documents within the Pulsar environment, enabling data modification and display as per specific needs. Java Runtime Options: Users can customize Java runtime options by adding JVM flags and passing custom system properties.

Question 3

Additional Costs

Accepted Answer

Software Fees: Pricing starts at $299 per month, but can vary based on features, support, and customization needs. Setup Fees: There may be setup fees, although specific amounts are not detailed. Maintenance and Support: Ongoing maintenance and support charges are likely.

Question 4

Training

Accepted Answer

On-Site and Remote Support: Pulsar Measurement provides on-site services, including commissioning and product training, as well as remote support. StreamNative Training: StreamNative offers live, instructor-led training courses, self-paced on-demand courses, and certification programs for Apache Pulsar. Documentation and Online Resources: Training documentation and live online support are available.

Question 5

Security Measures

Accepted Answer

Encryption: Client data is encrypted to protect against unauthorized access. Certifications: The platform maintains ISO 27001 and Cyber Essentials Plus certifications. Authentication and Authorization: Supports authentication mechanisms configured at the broker level and authorization controls to manage access rights. Data Protection: Measures include ensuring the ongoing confidentiality, integrity, availability, and resilience of processing systems and services. Web Application Firewall (WAF): Protects the platform from web-based threats.

Question 6

Updates

Accepted Answer

Release Cycles: Feature releases and Long-Term Support (LTS) releases follow a planned timeline, with the last three weeks of the release cycle marked as a code-freeze period. During this period, only bug fixes are allowed to minimize the risk of delaying the release. The release manager (RM) prepares release candidates (RCs) and coordinates testing and voting processes. Patch Releases: These are released on an ad-hoc basis, "when they are ready," without a strict timeline. Version Support: The platform supports the last two LTS releases and the last two feature releases. Security patches are provided for the past three LTS releases and two feature releases.

Question 7

Data Ownership and Portability

Accepted Answer

Data Retention: Client account personal data is retained for up to seven years to comply with legal requirements. Data Protection: The platform ensures the encryption of client data and maintains certifications like ISO 27001 and Cyber Essentials Plus. Portability: Upon termination of the agreement, customers have a reasonable opportunity, but no more than 30 days, to download any primary data in Pulsar’s possession or control.

Question 8

Scaling Up / Down

Accepted Answer

Scalability: The platform supports seamless scaling by adding new topics as needed. Its decoupled architecture allows for non-disruptive scaling of performance and resources. Resource Management: Pulsar provides granular resource management with both hard and soft isolation to prevent any single producer, consumer, or topic from overwhelming the cluster.

Question 9

The terms & conditions for contract renewal and cancellation

Accepted Answer

Renewal: At the end of the subscription period, the subscription automatically renews on an annual basis unless canceled or terminated in accordance with the terms of the agreement. Cancellation: Services can be canceled with a 30-day written notice. Upon termination, customers must pay all unpaid invoices and fees for work carried out but not yet billed. Post-Termination: Customers have up to 30 days to download their data after termination. No refunds are provided for any portion of the subscription fee upon termination.

Question 10

Compliance

Accepted Answer

ISO 27001: Certification for information security management. Cyber Essentials Plus: Certification for cybersecurity. SOC 2 Type II: Annual audits for maintaining compliance. HIPAA: Compliance with health information privacy and security standards.

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