Platform AERO
By Platform Aerospace
Platform AERO typical implementation process:
Initial Consultation and Needs Assessment: The process begins with a consultation to understand your organization’s requirements and determine the optimal configuration for your operations.
Data Migration and System Setup: Platform AERO’s team assists with transferring existing data into the system and configuring the modules (Aircraft, Warehouse, File Repo) to match your workflow.
User Training and Onboarding: Training sessions are provided to ensure your team is comfortable using the software, with minimal upfront training required due to its intuitive design.
Go-Live and Support: The system is launched for operational use, with ongoing customer support to address any questions and ensure smooth adoption.
Platform AERO is designed with flexibility and customization in mind to accommodate the unique requirements of various aviation businesses. Here are the key data points addressing its customization capabilities:
Modular Architecture: Platform AERO is a modular web app, allowing businesses to select and pay for only the modules they need. As your business grows, you can upgrade or add modules to fit evolving requirements.
Customizable Modules: The platform offers three core modules—Aircraft (CAMO/Engineering), Warehouse (Purchasing/Logistics), and File Repository (Aircraft Documents/Records)—each of which can be tailored to specific operational workflows.
Customizable Fields and Reports: Users can customize fields within the system and generate reports in PDF and Excel formats, enabling data presentation and analysis that aligns with business needs.
Access Controls and Permissions: The software includes robust access controls and permissions, allowing organizations to define user roles and restrict access to sensitive data as required.
Alert and Notification Customization: Custom alert functionality is available, especially in the Warehouse Module, to notify users when critical components are running low or require attention.
Workflow Management: Platform AERO supports workflow customization, enabling businesses to design processes that match their internal procedures.
Integration and Data Transfer: The platform is designed for easy data transfer and offers support for the initial setup and ongoing integration needs, making it adaptable to existing business systems.
Customer Support for Customization: Exceptional customer support is highlighted, with assistance available for both initial data migration and ongoing customization requests.
Customization Limitations and Feedback: While many customization options are available, some features may require additional development to fit highly specific needs. User feedback indicates that reporting capabilities could be improved for more flexibility, and some aviation-specific terminology could be made clearer.
Implementation and Scalability: The subscription model allows businesses to start with essential features and scale up as needed, supporting organizational growth and changing requirements.
Platform AERO provides robust training and support to help new users maximize the platform's capabilities:
On-Demand, Self-Paced Training Courses: There are two main certification courses available:
Basic User Training: This course takes 2–3 hours to complete and covers essential functions, such as logging in and performing daily tasks. It is designed so that users do not need to complete it all at once.
Guru User Training: This is an advanced, deeper dive into the platform, lasting 5–6 hours. It covers all features not included in the Basic Certification and requires completion of the Basic Certification first.
Certification and Badges: Upon finishing each course, users receive a certificate and a badge, which can be displayed on websites and social media profiles.
Easy Access: Training can be accessed directly from the Aero app (via the Help menu and Training option) or through a dedicated training portal.
Registration Process: New users can register with their credentials and immediately enroll in the Basic User Training course.
Platform AERO implements several robust security measures to ensure the protection of client data:
Data Encryption: Sensitive information transmitted over the internet is encrypted to prevent unauthorized interception. This applies both to data in transit and, as implied by best practices in similar platforms, likely also to data at rest.
Offline Data Protection: In addition to online encryption, Platform AERO also protects information stored offline. Only authorized employees who require access for specific tasks—such as billing or customer service—are granted permission to handle personally identifiable information.
Secure Storage Environment: The computers and servers storing personally identifiable information are maintained in a secure environment, further safeguarding against unauthorized access or data breaches.
Access Controls and Permissions: The platform employs strict access controls, ensuring that only those with appropriate authorization can view or modify sensitive data. This aligns with the principle of least privilege, limiting access to what is necessary for each user’s role.
Ongoing Quality Control and Security Monitoring: Platform AERO emphasizes ongoing professional quality control to maintain system security and reliability. This includes continuous monitoring and updates to address emerging threats and vulnerabilities.
Platform AERO follows a modern, responsive approach to system updates and enhancements, though specific, rigid release schedules are not detailed in public documentation. However, several data points provide insight into how updates are managed:
Update Notification Process: Users are notified with update information when new features or corrections are released, ensuring transparency and keeping clients informed of changes to the platform.
Continuous Improvement Based on Feedback: The development team actively addresses user feedback and suggestions. For example, when users highlight issues or suggest improvements, the team notes these and works on solutions to improve the platform's ease of use and functionality.
No Fixed Publicly Stated Update Frequency: While some users report daily or weekly use of the platform, there is no explicit mention of a set release cycle (e.g., monthly or quarterly updates)1. This suggests that updates may be rolled out as needed, driven by user needs, feature enhancements, or bug fixes.
Cloud-Based Deployment: As a cloud-based web app, updates can be deployed centrally and made available to all users without requiring manual downloads or installations, streamlining the update process.
Platform Aerospace emphasizes compliance with several key aerospace and quality management standards, especially as they relate to their engineering, fabrication, and product development processes. Based on their official documentation, the following compliance standards are explicitly referenced and met:
AS9100D: Platform Aerospace maintains an AS9100D-registered Quality Management System (QMS). This standard is specific to the aerospace industry and extends ISO 9001 requirements to address unique needs in manufacturing, repair, and distribution. AS9100D focuses on safety, airworthiness, product conformity, and reliability, and is crucial for aerospace OEMs to ensure product liability and customer trust.
ISO 9001:2015: The company is also ISO 9001:2015 certified, which ensures that they consistently provide products meeting customer and regulatory requirements and continually improve their QMS.
