Ovation
By Ovation Up, Inc
Ovation is a guest feedback and engagement platform designed to help businesses, particularly in the restaurant industry, enhance customer experiences. Here's an overview of the company:
Ovation was founded by Zack Oates to provide actionable insights for businesses to improve customer satisfaction and loyalty. Over the years, the company has expanded its offerings and client base, becoming a notable player in the customer engagement sector.
As of October 2020, Ovation has raised a total of $34.2 million over five funding rounds. The most recent was a Series B round on October 9, 2020, where the company secured $21.5 million. Investors in this round included SignalFire, Madrona Venture Group, Borealis Ventures, StageDotO, and industry veteran David Shaw.
Ovation offers a guest feedback platform that starts with a two-question survey, enabling businesses to gather real-time customer insights. Key features include:
Real-Time Feedback: Allows businesses to address customer concerns promptly.
Winback Opportunities: Tools to re-engage dissatisfied customers and improve retention.
Ovation continually updates its platform to better serve its clients. Recent enhancements have focused on improving user interface design, expanding integration capabilities with other restaurant management systems, and introducing more advanced analytics features.
Ovation emphasizes a customer-centric approach, aiming to empower businesses with the tools needed to improve guest experiences. The company values innovation, responsiveness, and a commitment to client success, fostering a culture that prioritizes both employee growth and customer satisfaction.
Ovation primarily serves multi-unit restaurants but has applications across various service industries. The platform is utilized by businesses aiming to enhance customer engagement and satisfaction through actionable feedback.
