- Initial Setup:
- Account Creation: Users start by creating an account on the Ottspott platform.
- Integration with Tools: Ottspott integrates with popular business tools such as Slack, Google Workspace, and Microsoft Teams. Users need to connect these tools to their Ottspott account.
- Configuration:
- Phone Numbers: Users can purchase new phone numbers or port existing ones to Ottspott.
- User Management: Administrators can add team members and assign roles and permissions.
- Call Routing: Setting up call routing rules to ensure calls are directed to the appropriate team members or departments.
- Training and Onboarding:
- User Training: Ottspott provides training resources and support to help users get familiar with the platform.
- Onboarding Support: Dedicated support is available to assist with any issues during the initial setup phase.
- Testing:
- System Testing: Conducting test calls to ensure the system is working correctly and all configurations are properly set up.
- Go Live:
- Launch: Once testing is complete, the system goes live, and users can start making and receiving calls through Ottspott.
Timeframe
The implementation process for Ottspott can vary depending on the complexity of the setup and the size of the organization. However, a typical implementation can take anywhere from a few days to a couple of weeks. This includes time for account setup, configuration, training, and testing.