OpenPhone
By OpenPhone Technologies, Inc
Easy to use and set up: Many users find OpenPhone simple to set up and user-friendly.
Affordable pricing: OpenPhone is considered cost-effective, especially for small businesses and startups.
Strong messaging features: The platform offers robust SMS/MMS capabilities, including unlimited texting.
Collaborative environment: Users appreciate the shared inbox, contacts, and phone numbers for team collaboration.
AI-powered features: Features like AI-suggested message responses and call summaries are well-received.
Flexibility: OpenPhone offers virtual phone numbers and works across multiple devices.
Call recording: Available on all plans, which is not common among competitors.
Integration options: Though limited, integrations with popular tools like HubSpot and Salesforce are appreciated.
Limited features: Some users find OpenPhone lacks advanced features compared to other business phone systems.
Poor call quality: Several reviews mention issues with call quality, especially on mobile devices.
Slow customer support: Many users report slow response times from customer service.
Bugs and glitches: Some reviewers mention frequent bugs, such as disappearing text threads and mixed-up contact names.
