Name: Opendock
Brand: Loadsmart Inc.
SKU: 6914a3ec1bb5aaf4a98c47f7
Rating: 4.6 (386 reviews)

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Opendock

By Loadsmart Inc.

Alternatives

Categories Associated

Warehouse Management Software

Overview of Opendock Software Company

Opendock was founded in 2018, headquartered in Scottsdale/Phoenix, Arizona, and operates as a subsidiary of Loadsmart, which acquired it on November 5, 2021. The platform was created to streamline and automate dock appointment scheduling for warehouses, carriers, and brokers.

Founding and Growth

Since being acquired, Opendock has expanded significantly:

Serves 4,000+ warehouses, coordinates 12 million+ appointments annually, and supports 180,000+ carriers.
Regional case examples: Red Gold saw throughput increase by 18%; Cascades implemented Opendock across 63 plants in late 2024.
As of April 2021, there were 30,000 registered carriers, 500,000 monthly appointments, and 2,500 warehouse locations.
A 2022 press release reported 70,000 carriers, seven million appointments at 3,000 locations.
Customer segments include industries such as Cargill, GE, Coca-Cola, Campbell Soup, and Cherokee Distributing.

Funding and Valuation

Opendock’s only funding event was its acquisition by Loadsmart and Plug and Play in 2021.
Pre-acquisition valuation details are not publicly available.
Loadsmart itself raised $200M in Series D in Jan 2022, adding to overall resources.
Opendock’s annual revenue is estimated at ~$217K–$300K, with 1–10 employees as of 2025.

Product Offerings and Features

Opendock delivers a tightly integrated platform spanning dock, gate, yard, and AI-powered SmartGate. Its core offerings include:

Dock Scheduling with self-service portals and calendar syncing.
Driver Check-In via kiosks and mobile with appointment tie-in.
Yard Management System (YMS) featuring drag-and-drop staging.
SmartGate with AI-driven license recognition and visual audit-trails.
Carrier Scorecards, predictive analytics, real-time notifications, and multi-language support.

Acquisitions and Product Expansion

2021: Acquired by Loadsmart to augment freight logistics suite.
2022: Announced new features like in-out tracking, Carrier Scorecards, and improved data insights.
2024: Formed strategic integration with Qued to enhance carrier TMS scheduling via API.

Opendock AI and New Features

Auto ICS Calendar Attachments for appointment emails.
Unplanned Arrivals Functionality with flexible gate handling.
Carrier Insights (Power BI) offers on-time/late analytics, filters by warehouse and dock.
UI Improvements include enhanced yard asset management, search capabilities, trimming inputs, and unhooking workflows.
Development cadence of frequent releases throughout 2024–2025, especially around their "NOVA" portal.

Company Culture and Values

Leadership and team size: small, agile team (11–50 employees circa 2021), growing under Loadsmart.
Mission-driven: aims to reduce detention fees, improve driver safety, and eliminate phone/email scheduling overhead.
High user satisfaction: 4.5–4.6/5 ratings on G2 and Capterra; praised for ease of use, carrier relations, improved coordination; criticism includes limited mobile experience.
Opendock invests in continuous improvement via webinars and blog content emphasizing logistics best practices.

User Base and Community

User community includes Cascades (63 facilities), Red-Gold, Ralph Moyle Inc., GE, Cargill, Campbell Soup, Cherokee Distributing, Wincup, and ColdTack.
Brokers and carriers appreciate nationwide integration via API partners like Qued.
Robust resources include a blog, case studies, ROI calculator, and a release note portal.