OnRes
By OnRes Systems Inc
The typical implementation process for OnRes software:
Needs Assessment & Planning: Identify property requirements and objectives for using OnRes, which usually involves consultation with OnRes support.
Account Setup & Configuration: OnRes team sets up the account, configures room types, rates, and inventory according to property specifics.
System Integration: Integration with existing property websites, OTAs (Booking.com, Expedia), and payment systems occurs.
Staff Training: Training sessions are provided for property staff to ensure effective system usage and management.
Testing & Data Migration: Import of existing reservations and guest data, followed by thorough system testing.
Go-Live & Support: System is launched for live bookings, with ongoing support from the OnRes team to address any issues quickly (usually less than 24 hours' response).
OnRes can be customized to fit specific business needs through a wide array of settings, integrations, and personalization features. Here are key data points:
Property-Specific Configuration: OnRes enables customization of property accounts, room types, rates, and inventory to match unique requirements for different accommodation types, from motels to luxury suites.
User Management: Properties can add, modify, and control user roles and permissions, tailoring access according to specific job functions.
Custom Reports: The system supports the creation of custom reports, allowing users to generate analytics and insights that are most relevant to their business operations.
Email Personalization: OnRes offers customizable guest and property email templates, with “special codes” to insert reservation-specific data into email communications.
Mobile and Online Experience: The mobile booking process, as well as the smartphone website solution pages, can be configured to reflect business branding and functionality needs.
Integration Flexibility: OnRes can be integrated with multiple channel managers, OTAs such as Booking.com and Expedia, payment processors, and even third-party services through customized partnerships.
Switch Property Feature: For groups or hotel chains, OnRes allows seamless switching between property accounts, enhancing management flexibility.
Guest Experience Personalization: Properties can use dynamic booking options, guest preferences, and special requests handling to tailor the guest experience and operational flows.
Responsive Support for Custom Needs: OnRes support is available to enable or adjust features on request, ensuring the system adapts to evolving business demands.
Scalable for Business Growth: OnRes regularly adds features based on client feedback and can scale with the size and complexity of a hospitality operation.
OnRes offers robust training and support for new users, focusing on ease of onboarding and responsive assistance throughout the learning process.
Initial Onboarding Guidance: Users receive step-by-step training during the implementation phase, including system configuration and workflow setup.
Staff Training Sessions: Properties and their employees are taught how to use OnRes software and policies, often reported as straightforward and well-organized.
Self-Help Knowledge Base: OnRes maintains a knowledge base with guides, FAQs, and helpful articles for technical or functional questions.
Custom Training Support: Users can request tailored training or walkthroughs for complex features or functions.
Live Human Support: Users consistently praise easy access to helpful human support over the phone or email, avoiding frustrating automated menus.
Quick Response Times: The support team is highly responsive, often replying within minutes—even on weekends, and typically within 24 hours for requests.
Problem Resolution: Prompt troubleshooting and direct help on system or setup issues, regardless of whether the issue is caused by OnRes or external factors.
OnRes implements a range of security measures to protect guest and business data, ensuring compliance with leading hospitality industry standards and privacy regulations.
PCI DSS and GDPR Compliance: OnRes is integrated with PCI Booking and is compliant with the Payment Card Industry Data Security Standard (PCI DSS) and General Data Protection Regulation (GDPR), ensuring secure storage and processing of guest and payment data.
Encryption: Electronic safeguards such as encryption are used to protect both personal and payment information during storage and transmission.
User Access Controls: Strict access controls and user permissions are in place so that only authorized individuals can view or modify sensitive information. Activity logs provide an audit trail for data access and changes.
Physical and Organizational Safeguards: Data is protected with physical measures (like locked filing cabinets) and organizational safeguards (such as restricting access to files and databases as appropriate).
Firewalls and Password Protection: Security arrangements include network firewalls and password-protected systems to guard against unauthorized access and cyber threats.
Data Retention and Anonymization: OnRes limits the retention of personal information to what is necessary, then destroys, erases, or anonymizes data when it's no longer needed, following legal or business requirements.
Vendor and Supplier Contracts: OnRes ensures that suppliers and agents providing services implement comparable levels of personal information protection, often through contractual agreements.
Transparency and Right to Access: Users and guests have the right to access their data and receive information on how it is used and shared. Requests are managed with documented processes.
OnRes releases software updates regularly, with enhancements, bug fixes, and new features managed in a way that minimizes disruption and keeps clients informed.
Feature Updates: OnRes regularly introduces new features and improvements, such as reservation manager enhancements and availability calendar optimizations.
Real-Time Data Sync: Channel manager and booking engine integrations update bookings and availability in real-time, reflecting the latest changes immediately for users.
Flexible Release Cycle: While the precise cadence isn't specified, properties often experience new features and improvements on a frequent (typically monthly or quarterly) basis according to industry norms and client needs.
Transparent Process: Updates are transparently communicated to users, with notices about new functionality and instructions in the knowledge base.
Automated and Manual Deployment: Most updates are applied automatically, requiring little or no manual effort from property staff.
Continuous Improvement: The OnRes team responds swiftly to requests for bug fixes and system improvements; user feedback is often incorporated into new releases.
OnRes’s policy on data ownership and portability is designed to ensure that hotels and their guests maintain control over their own data, in compliance with privacy regulations and hospitality industry norms.
Hotel-Property Ownership: Hotels and accommodation providers retain ownership of their operational data and guest information collected through the OnRes platform.
Guest Data Rights: Personal data belongs to the guest (data subject), and OnRes acts as a processor, using the data only for the purposes specified by hotels and as required by law (e.g., GDPR compliance).
Transparency: OnRes’s privacy policy is transparent about data collection, use, and sharing; hotels and guests have the right to know how their data is managed and accessed.
Download/Export Functionality: OnRes enables hotels to export or download their booking, guest, and transactional data in standardized formats for backup, analysis, or migration purposes.
Right to Data Access: Both hotels and their guests can request access to their stored information and receive all data held on them in a portable, machine-readable format, in line with data portability rights under regulations like GDPR.
No Vendor Lock-In: Hotels are not locked into the platform; if switching systems, they can request their data export to migrate to another provider without penalty.
OnRes contracts typically operate on automatic annual renewal with a 90-day written notice period required for termination. Additionally, there are explicit policies for cancellation, breach, immediate termination, and resulting obligations.
The agreement commences with a one-year term from the effective date.
Unless otherwise specified, the contract auto-renews each year for successive one-year terms.
Either party can prevent renewal by providing 90 days’ written notice before the renewal date.
Either party may terminate the agreement for material breach, provided the breaching party does not correct the breach within 30 days after written notice is given.
OnRes may immediately terminate the agreement if the customer suspends operations, makes an assignment for creditors, enters receivership, or becomes subject to bankruptcy or insolvency proceedings.
Upon termination, the customer must:
Promptly pay all outstanding fees due as of the effective termination date.
Settle any supplier-related service termination fees resulting from the cancellation.
Immediately stop using OnRes systems and ensure all users do the same.
OnRes software meets several key privacy and security compliance standards, primarily focusing on GDPR readiness and general privacy legislation. However, it does not explicitly claim compliance with global standards like PCI DSS or ISO 27001 based on official documentation.
OnRes commits to adhering to the requirements set forth by the EU’s GDPR (General Data Protection Regulation). According to its privacy policy, the company maintains appointed accountability through a designated Privacy Officer and ensures ongoing compliance with the EU’s GDPR directives. The policy details organizational, physical, and electronic measures to safeguard personal information, including the use of encryption, passwords, and firewalls.
The platform states compliance with relevant privacy legislation, particularly Canadian privacy laws, given its legal jurisdiction is the Province of British Columbia. This approach includes strict confidentiality obligations, user consent protocols, limits on data usage, and specified data retention/destruction policies.
OnRes employs commercially reasonable efforts to keep its system secure for customers and encourages secure credential management. Specific safeguards include:
Encryption and password protection for electronic data
Physical security policies (such as locked filing cabinets)
