OnnaWay is designed for quick and easy implementation, often completed within a few hours to a couple of days, depending on the size and complexity of the business. Here's a step-by-step overview of the typical onboarding process:
Sign-Up and Free Trial: Businesses begin by signing up for a free trial directly on the OnnaWay website. No credit card is required, and there are no setup fees.
Account Setup: After registration, users configure their business profile, including delivery zones, driver details, and order preferences. Admin users can be added without limits.
Driver App Installation: Drivers download the OnnaWay mobile app (available on iOS and Android), which allows them to receive orders, update statuses, and navigate routes.
Training and Tutorials: OnnaWay provides interactive tutorials, live chat support, and access to dedicated account managers (for Gold and Platinum plans) to guide users through the setup.
System Integration: Businesses can integrate OnnaWay with their existing systems using its API, allowing for seamless order intake from websites, POS systems, or third-party platforms.
Order Testing: Users can simulate or process test orders to ensure dispatching, tracking, and notifications are functioning correctly.
Go Live: Once everything is configured and tested, businesses can begin using OnnaWay for live deliveries.
The entire process is designed to be non-disruptive, with no contracts or cancellation fees, making it ideal for businesses that want to scale quickly or test the platform before committing.
OnnaWay offers several customization options to tailor the platform to specific business requirements:
API Integration: Businesses can connect OnnaWay to their existing systems (e.g., websites, POS platforms, CRMs) using its API, allowing for custom workflows and automated order intake.
Enterprise Packages: For businesses with more than 25 drivers or unique operational needs, OnnaWay offers custom enterprise plans. These include tailored support, feature extensions, and dedicated account managers.
Multilingual Support (Limited): While the platform primarily operates in English, the mobile app has partial Arabic localization, which may be useful for customer-facing features in Arabic-speaking regions.
These customization capabilities make OnnaWay suitable for a wide range of industries—from food delivery and retail to courier services and field operations.
OnnaWay is known for its transparent and cost-effective pricing model. The platform does not charge any setup fees, and there are no cancellation fees, making it easy for businesses to start and stop service as needed. The monthly subscription plans—Silver ($197), Gold ($247), and Platinum ($497)—include all core features, unlimited admin users, and access to mobile apps.
There are no hidden maintenance costs; software updates and feature enhancements are included in the subscription. Support services such as email, phone, chat, and help desk access are also bundled into the monthly fee, especially for Gold and Platinum plans, which include dedicated account managers.
However, businesses may incur additional costs for:
OnnaWay provides a comprehensive training and support ecosystem to help new users get started quickly and confidently. Training resources include:
In-Person Training: Available for enterprise clients upon request
Support channels include:
This multi-layered support ensures that businesses of all sizes can implement and operate OnnaWay smoothly.
OnnaWay follows a continuous update model, meaning the platform is regularly enhanced with new features, performance improvements, and security patches. Updates are managed automatically via the cloud, so users do not need to manually install or configure anything. Mobile apps for drivers on Android and iOS also receive periodic updates through their respective app stores. These updates typically include UI enhancements, bug fixes, and new functionalities based on user feedback. OnnaWay ensures that all users have access to the latest version of the software without disruption to service.
OnnaWay adheres to standard SaaS practices regarding data ownership and portability. Businesses retain ownership of their operational data, including customer information, delivery records, and billing history, which allows users to export reports and deliver data from the dashboard, which supports basic data portability. For enterprise clients, OnnaWay may offer custom data migration support or API access for deeper integration and data extraction. If your organization has specific compliance or data sovereignty requirements, it's advisable to contact OnnaWay directly for documentation or service-level agreements (SLAs).
OnnaWay offers flexible scaling options through its tiered pricing plans. Businesses can upgrade or downgrade between the Silver ($197/month), Gold ($247/month), and Platinum ($497/month) plans based on delivery volume and team size. Each plan includes unlimited admin users and varying limits on drivers and orders. There are no cancellation fees, and users can adjust their plan at any time, making it easy to scale up during peak seasons or scale down during slower periods. For organizations that exceed the Platinum plan (more than 25 drivers or unlimited orders), OnnaWay provides custom enterprise solutions with tailored support and pricing.
OnnaWay operates on a subscription-based model with no long-term contracts, making renewal and cancellation straightforward and flexible. Users can subscribe to monthly plans (Silver, Gold, or Platinum) and cancel at any time without incurring cancellation fees. This flexibility is ideal for businesses with seasonal or fluctuating delivery needs.
Contracts are typically auto-renewed monthly, unless canceled by the user. Users retain full control over their subscription through their account dashboard, where they can upgrade, downgrade, or cancel their plan. There are no penalties for cancellation, and OnnaWay does not require advance notice for terminating service, although it’s recommended to cancel before the next billing cycle to avoid charges.
