Novisto

1. Initial Onboarding & Demo

   • Begins with a product demo and consultation to align on ESG goals and reporting needs.

2. Data Integration & Configuration
   • ESG data is imported and structured using Novisto’s finance-grade tools.

   • Approval workflows, audit trails, and curated metrics are configured.

3. Platform Customization

   • Tailored to the company’s ESG maturity level and reporting frameworks (e.g., CSRD, CDP, S&P Global CSA).

4. Training & Enablement

   • ESG teams are trained to use the platform for disclosures, benchmarking, and performance tracking.

5. Live Reporting & Optimization

   • Users embed live data into reports, automate disclosures, and monitor progress against targets.

Estimated Timeline

• Efficiency Gains: Clients report up to 50% time savings on tasks like the CDP questionnaire and S&P Global CSA.

• Typical Duration: While exact timelines vary, implementation is generally fast enough to yield measurable results within the first reporting cycle—often a few weeks to a couple of months, depending on data complexity and organizational readiness.

Novisto is designed to be highly adaptable to diverse ESG reporting needs. Here’s how it supports customization:

• Custom Metrics & Frameworks
  • Users can track both curated and custom ESG metrics tailored to their industry or internal KPIs.

  • Supports major ESG standards (e.g., CSRD, CDP, S&P Global CSA) and allows integration of proprietary frameworks.

• Flexible Data Intake

  • ESG data can be imported via document uploads, intake workflows, or APIs, making it compatible with existing systems.

• Real-Time Metric Updates

  • Changes to metrics are reflected instantly across outstanding requests, enabling dynamic reporting and responsiveness.

• Audit Trail & Governance

  • Built-in audit trail functionality improves governance and allows for traceable, secure data management.

• User Roles & Workflows

  • Role-based access and approval workflows can be configured to match organizational hierarchies and compliance needs.

• Client-Driven Development
  • Novisto’s team is described as “extremely helpful and attentive,” often adding requested features to their development roadmap.

• No Generic Estimates

  • Pricing is tailored to each organization’s size, ESG maturity, and reporting complexity.

• Setup & Implementation

  • Implementation is described as smooth and supported by a dedicated project management team. No explicit setup fees are listed, but customization and onboarding are part of the service.

• Maintenance & Support

  • Ongoing support is included, with a strong emphasis on customer success. There’s no mention of separate maintenance or support charges.

• SaaS Model
  • Novisto operates as a cloud-based SaaS platform, which typically includes updates and maintenance in the subscription fee.

Novisto offers structured onboarding and ongoing support to ensure users are confident and effective in using the platform:

• Guided Setup: Step-by-step instructions for account setup and platform configuration.

• Help Center Access: A dedicated support portal with articles covering data collection, reporting workflows, and troubleshooting.

• Customer Success Team: Personalized support from ESG experts to guide implementation and optimize usage.

• Responsive Feature Development: Novisto is known for incorporating client feedback into its product roadmap, often releasing requested features quickly.

Novisto takes data protection seriously, applying enterprise-grade security protocols:

• SSO & Two-Factor Authentication: Secure login options to prevent unauthorized access.

• Encryption: Data is encrypted both in transit and at rest.

• Audit Trails: Every action is logged to ensure traceability and compliance.

• Regular Audits: Internal policies and procedures are reviewed frequently to meet and exceed cloud security standards.

• CSA STAR Registry: Novisto is listed in the Cloud Security Alliance’s STAR registry, which documents its security and privacy controls for cloud services.

• Regular Enhancements: Novisto frequently updates its platform to reflect changes in ESG frameworks like CSRD, CDP, and S&P Global CSA.

• Client-Driven Releases: Many updates are based on direct client feedback, with new features often added to the roadmap and delivered quickly.

• Agile Development: The platform is built using agile methodologies, allowing for rapid iteration and deployment of improvements.

Release Management

• Automated Reporting Updates: Novisto’s system automatically adapts to changes in ESG reporting requirements, reducing manual effort for users.

• Embedded Audit Trails: Every update is traceable, ensuring transparency and compliance with internal governance protocols.

• Secure Deployment: Updates are managed with enterprise-grade security practices, including encryption and access controls.

• No Disruption: As a cloud-based SaaS platform, updates are deployed seamlessly without interrupting user workflows.

Novisto emphasizes transparency and control over ESG data:

• Enterprise Control: As a central system of record for sustainability data, Novisto ensures that companies retain ownership of their structured and unstructured ESG data.

• Portability: While specific terms aren’t publicly detailed, the platform supports data exports for disclosures, benchmarking, and reporting—suggesting that data can be retrieved and reused across systems.

• Audit-Ready Architecture: Embedded audit trails and approval workflows ensure data integrity and traceability, which supports secure data migration if needed.

If you're considering Novisto, it's worth confirming whether they offer:

• Full data export in standard formats (e.g., CSV, JSON, Excel)

• API access for integration with other platforms

• Guarantees on data retention and deletion upon contract termination

Novisto is built to support organizations at all stages of ESG maturity:

• Modular Platform: The software adapts to evolving ESG needs, whether you're starting with basic disclosures or managing complex global reporting.

• Flexible Licensing: While pricing isn’t public, Novisto likely offers tiered plans based on company size, reporting complexity, and number of users.

• Support for Growth: The platform is used by enterprises across North America, Europe, and the Middle East, indicating robust scalability for multinational operations.

• No Public Downgrade Terms: Specific terms for scaling down (e.g., reducing seats or modules) aren’t listed, so it’s best to clarify during contract negotiations.

Novisto’s Terms of Use primarily cover access to their website and platform, but here are the key insights:

• Auto-Renewal Clauses: Like many SaaS providers, Novisto may include automatic renewal provisions in its contracts. However, recent legal changes in the U.S. require vendors to:
  • Send advance notice before renewal (typically 30–60 days).

  • Offer a simple cancellation method—ideally matching the original signup method (e.g., online “click to cancel” if signed up online).

• Cancellation Rights:
  • Users are expressly prohibited from using the site if they do not agree to the Terms of Use, which implies that cancellation is permitted at any time for non-compliance or disagreement.

  • Specific cancellation timelines and procedures are not publicly listed, so these would be defined in individual client contracts.

• Modification of Terms:
  • Novisto reserves the right to change its Terms of Use at any time. Continued use of the platform implies acceptance of revised terms.

Novisto is committed to enterprise-grade security and compliance. Here’s what they meet or support:

• Cloud Security Alliance (CSA) STAR Registry:

  • Novisto is listed in the CSA STAR registry, which documents its cloud security and privacy controls.

• Audit Trail & Governance:

  • The platform includes embedded audit trails and approval workflows to support compliance with ESG reporting standards.

• Encryption & Access Control:

  • Data is encrypted in transit and at rest, with support for SSO and two-factor authentication.

• Supported ESG Frameworks:
  • Novisto helps companies comply with major ESG standards including:
    • CSRD (Corporate Sustainability Reporting Directive)
    • CDP (Carbon Disclosure Project)
    • S&P Global CSA (Corporate Sustainability Assessment)