Ninety

Initial Consultation:

• What Happens: A discussion to assess your business needs and how Ninety can help.

• Duration: Typically a few hours to a few days.

System Setup:

• What Happens: Setting up your account, configuring user roles, and inputting initial data.

• Duration: This phase usually takes 1-2 weeks depending on data complexity.

Customization:

• What Happens: Tailoring the software to suit your business processes and workflows.

• Duration: Can take an additional 1-4 weeks based on needs.

Training Sessions:

• What Happens: Conducting user training to familiarize the team with the software.

• Duration: Training can be provided in 1-2 sessions over a week or two.

Go Live:

• What Happens: The software is launched for full use.

• Duration: A few days to test and finalize before official use.

Post-Go Live Support:

User Preferences: Customize dashboards and reports tailored to team roles.

Integrations: Ability to integrate with popular tools (e.g., Slack, Google Workspace, etc.) to streamline workflows.

Custom Fields: You can create custom fields for data entry to align with specific business processes.

Framework Adaptation: Adjust the structure of the software to match your company's unique strategic planning framework.

Templates: Use or create templates for specific project management methodologies (e.g., OKRs, KPIs).

Setup Fees: While basic setup might be included, custom setups can incur fees. Typically ranges from $500 to $2,500.

Maintenance Costs: Regular maintenance fees are generally included in subscription models; however, extensive customization may require additional fees.

Support Charges: Support might be included in your subscription, but premium support services can cost extra, anywhere from $50 to $200 per hour, depending on the complexity and urgency.

Initial Training:

• Comprehensive training for new users is usually provided, either online or in-person, and can include recorded sessions.

Ongoing Support:

• Help Center: Access to a detailed help center with articles and FAQs.

• Customer Support: Email and chat support are typically available, often during business hours.

User Community:

• Engage with a community of users for shared experiences, tips, and resources.

Webinars: Regularly scheduled webinars to enhance user understanding and usage of new features.

Dedicated Account Manager: Larger accounts might receive a dedicated account manager for personalized support.

Data Encryption:

• At Rest: Data stored on servers is encrypted to prevent unauthorized access.

• In Transit: All data transmitted between users and Ninety’s servers is encrypted using SSL/TLS protocols.

Access Controls

• User roles and permissions are defined to limit access to sensitive data based on job responsibilities.

• Multi-factor authentication (MFA) is often available to enhance account security.

Regular Security Audits:

• Ninety conducts regular security audits and vulnerability assessments to identify and mitigate potential risks

Data Backup:

• Regular backups are performed to ensure data integrity and recovery in case of data loss.

Incident Response Plan:

• A documented incident response plan is in place to address data breaches or security incidents swiftly.

Update Schedule:

• Ninety typically releases updates quarterly or bi-annually. Updates may include bug fixes, new features, performance improvements, and security enhancements.

Management of Updates:

• Updates are automatically deployed to the cloud-based platform, minimizing downtime for users.

• Users are notified of upcoming updates and are often provided with release notes detailing the changes and improvements.

User Feedback Incorporation:

• Feedback from users is regularly collected and considered when planning future updates, ensuring improvements align with customer needs.

Data Ownership:

• Ninety asserts that users retain ownership of all data entered into the system. The software does not claim ownership over user data.

Data Portability

• Users can typically export their data in commonly used formats (like CSV or Excel) at any time.

• Upon termination of service, users are often allowed access for a certain period to download their data.

Data Retention Policy:

• Ninety has clear policies governing data retention and deletion, ensuring data privacy and compliance with relevant regulations.s.

Flexible Subscription Plans:

• Ninety typically offers various subscription tiers (e.g., Basic, Professional, Enterprise) that can be adjusted as your organization's needs change.

User Scaling:

• You can add or remove user licenses as required. Additional user licenses are charged at the rate specified in your subscription plan.

• If removing users, the effective date must comply with the renewal terms

Plan Changes:

• Organizations can upgrade their subscription plan anytime. Downgrades typically take effect at the end of the current billing cycle to ensure service continuity.

Billing Adjustments:

• Adjustments in billing are usually prorated based on the number of active users and the chosen plan at the time of the change.

Notifying Ninety:

• Advance notice is often required (typically 30 days) before making any changes to the subscription, particularly for downgrades.

Contract Duration:

• Contracts may vary in length, typically spanning 12 months with options for automatic renewal unless notified otherwise.

Renewal Process:

• Contracts may automatically renew unless terminated by either party. Ninety generally provides advance notifications (usually 30 days) before the renewal date.

Cancellation Policy:

• Users can cancel their subscription at any time, but cancellation may take effect only at the end of the current billing cycle.

• It is advisable to provide written notice (usually 30 days in advance) for cancellations to avoid any renewal charges.

Refund Policy:

• Refunds may not be available for unused subscription time unless specified in the contract. Organizations can often access their data until the end of the paid period.

GDPR (General Data Protection Regulation):

• Compliance with GDPR regulations ensures that user data is handled according to EU data protection laws, particularly critical for businesses operating in or with clients in the EU.

CCPA (California Consumer Privacy Act):

• Compliance with CCPA helps protect the privacy rights of California residents, offering transparency in how their data is collected and used.

SOC 2 (System and Organization Controls):

• Compliance with SOC 2 standards reflects Ninety’s commitment to security, availability, processing integrity, confidentiality, and privacy

HIPAA (Health Insurance Portability and Accountability Act) (if applicable):

• For any clients in the healthcare sector, adherence to HIPAA ensures the protection of sensitive patient health information.

ISO 27001:

• This standard focuses on managing information security management systems, indicating that Ninety follows best practices for securing data.