Name: NetSupport Manager
Brand: NetSupport Manager
SKU: 6829ec9a788da5bffa247e28
Rating: 4.8 (113 reviews)

Overview of NetSupport Manager Software Company

NetSupport Manager is developed by NetSupport Limited, a privately owned software company based in Peterborough, United Kingdom. The company is recognized for its expertise in remote control, IT management, classroom management, IT asset management, and safeguarding solutions. NetSupport serves both educational and corporate clients worldwide, with offices and support centers in the UK, USA, Canada, Germany, and Japan, and a distributor network reaching over 100 countries.

Founding and Growth

Founded in 1989, NetSupport Limited has a long-standing history in the IT software industry. The company launched its first remote control solution for DOS networks in the same year and has continually evolved its offerings to keep pace with technological advancements. Over the past three decades, NetSupport has built a global install base exceeding 21 million, and its products have earned more than 250 industry awards for innovation and reliability.

Product Offerings and Features

Core Products:

NetSupport Manager: Multi-platform remote control and desktop management for Windows, Mac, Linux, Chrome OS, iOS, and Android. Designed for secure, on-premises remote access, monitoring, and support across local and wide area networks, as well as over the internet.

NetSupport DNA: IT asset management and monitoring.

NetSupport School: Classroom management and training software.

NetSupport ServiceDesk: ITIL-compliant service management solution.

Key Features of NetSupport Manager:

Secure, on-premises remote control with no need for third-party servers or ongoing subscription fees.

Real-time monitoring, screen sharing, and support for multiple devices and platforms.

File transfer, chat (text, audio, video), session recording, and annotation tools.

Hardware and software inventory, remote system diagnostics, and remote command prompt/PowerShell access.

Role-based permissions, Active Directory integration, and advanced security features including 256-bit encryption and two-factor authentication.

Unique Gateway server for remote support across firewalls.

Scalable from small businesses to large enterprises and educational institutions.

NetSupport Manager AI and New Features

NetSupport Manager is regularly updated with new capabilities and enhancements:

Improved print capture with support for PDF and XPS formats.

Enhanced filtering and search for client devices.

Advanced PowerShell integration for remote scripting and automation.

Wake-on-LAN and improved deployment tools.

Performance improvements for file transfer, screen sharing, and inventory management.

Additional security enhancements, including HTTP access controls and PIN-based connectivity for mobile devices.

Recent versions include NetSupport School for classroom management at no extra cost.

Company Culture and Values

NetSupport is known for its commitment to quality, innovation, and customer service. The company maintains an in-house development and support team, ensuring quick response to customer needs and continuous product improvement. NetSupport values transparency, long-term customer relationships, and has received industry recognition for both its products and business practices.

User Base and Community

NetSupport Manager is trusted by a diverse global user base, including:

Large enterprises, small and medium-sized businesses, and public sector organizations.

Schools, colleges, and universities.

Government agencies, banks, insurance companies, and major corporations.

Sectors such as healthcare, aviation, manufacturing, and IT services.

NetSupport Manager

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