Net Health
بواسطة Net Health
Net Health typical implementation process:
Discovery and Needs Assessment: The process begins with consultation between Net Health’s implementation team and the client to assess workflows, data sources, and integration requirements. This ensures that the software setup aligns with facility operations and regulatory needs.
System Configuration and Customization: Once requirements are defined, Net Health customizes its EHR modules—whether for wound care, rehab therapy, or occupational health—to match user workflows, compliance policies, and data-reporting formats.
Data Migration and Integration: The client’s existing data is securely migrated into the new Net Health environment. This stage also involves connecting third-party systems such as EMRs, HIS, and billing platforms through Net Health’s interoperability framework.
Training and User Onboarding: Net Health provides structured training programs ranging from administrator setup to clinician-specific modules. The purpose is to ensure that staff can use all system functionalities effectively while minimizing learning curve time.
Testing and Quality Assurance: Before launch, the implementation team conducts multiple validation tests to confirm data accuracy, operational reliability, and system interoperability. Any configuration issues are resolved before going live.
Go-Live Launch: The system goes live with real users and begins full-scale operation. During this phase, Net Health’s team continues to monitor system performance and user adoption metrics closely.
Net Health platform can be tailored at multiple layers—modules, workflows, data, and integrations—to fit specialty and organizational needs across wound care, rehab therapy, value‑based care, and occupational health.
Specialty‑specific modules configurable by care setting (wound care, rehab therapy, post‑acute/value‑based, occupational health) with feature sets aligned to each domain.
Workflow customization for documentation templates, clinical pathways, and role‑based routing to match site‑specific processes and staffing models.
Flexible deployment as standalone EHR/analytics or an integrated adjunct to existing EMRs/HIS for incremental adoption without rip‑and‑replace.
Interoperability options to integrate with EMRs, EHRs, and hospital information systems for bidirectional data flow and ecosystem fit.
Configurable compliance and billing rules to reflect payer requirements, specialty coding nuances, and facility policies.
Tunable clinical and operational analytics with predictive models and configurable dashboards supporting local KPIs and reporting needs.
Patient engagement and marketing tools that can be enabled/disabled and tailored to population and service‑line strategy.
Automated wound measurement and mobile imaging that can be adopted as a module and aligned to local wound care protocols and documentation standards.
Role‑based permissions and access controls to enforce least‑privilege access aligned to organizational security policies.
Data migration pathways supporting import of historical records to preserve continuity and analytics baselines.
Report building and business intelligence that can be customized for outcomes tracking, reimbursement optimization, and quality programs.
Post‑acute analytics and facility quality scores that can be configured to local performance frameworks and reimbursement strategies.
Occupational health configurations for employee health records, surveillance, and employer billing models.
Option to use analytics independently of the EHR to augment an existing stack with specialty analytics only.
Mobile-first imaging workflows with standardized capture parameters and local policy alignment for wound surveillance programs.
Documentation streamlining with templated notes that can be edited to reflect clinician preferences and specialty lexicons.
Support for multi-site scaling with site-level configurations, preserving corporate standards while allowing local variation.
Quality assurance and coding enhancements configurable to reduce denials and support audit readiness per payer mix.
At‑a‑glance dashboards that can be tailored to service lines, roles, and operational objectives.
Implementation options that phase modules over time to match readiness and change‑management capacity.
Training programs and resources are aligned to configured workflows and roles for faster adoption.
Security and hosting posture adaptable to enterprise policies while maintaining cloud accessibility.
API-driven integrations enabling add‑ons like wound imaging, RCM, or patient engagement to be swapped or extended.
Support for predictive modeling tuned to local datasets for performance improvement and outcome prediction.
Net Health provides structured onboarding with dedicated project management, live and role-based training, and ongoing post–go‑live support, complemented by a self-serve education hub (Net Health University), knowledge base resources, webinars, and community forums for peer and expert engagement. Client support is available by product line with published hours, email, and phone contacts, plus active monitoring on weekends for certain solutions.
New clients receive an assigned project manager, live training sessions, department-specific training (e.g., billing and scheduling), payer enrollment assistance, data migration support, and real-time support at go‑live and beyond.
Training is delivered in formats that reduce disruption and cognitive overload during EHR transitions, emphasizing confidence and productivity for clinical teams across care settings.
Net Health University (NHU) offers self-paced product training, new feature updates, and ongoing product highlights accessible from the Communities home page for continuous learning.
In-app how-to documentation and the Resource Center provide release notes, job aids, training guides, and guidance on UI changes directly within the products.
Clients can attend live and on-demand webinars, including product update webinars, to stay current on capabilities and best practices.
The annual NEXT client conference offers sessions and networking across rehab therapy, wound care, and occupational health for deeper training and product roadmaps.
The Net Health Community provides product-specific spaces for announcements, Q&A with peers, enhancement requests, and engagement with subject matter experts.
Net Health News (quarterly newsletter) highlights key announcements and product updates across business units to keep teams informed between releases.
Support is organized by product line with published hours, emails, and phone numbers; some lines monitor voicemails, emails, and chats on weekends for timely responses.
Example coverage includes WoundExpert and Tissue Analytics with extended weekday hours and active weekend monitoring, plus standard schedules for Value-Based Care, FOTO Analytics, TherapySource, ReDoc, and Occupational Health.
For therapy solutions, Net Health notes implementation and training support with options for onsite and remote delivery to fit organizational needs and scale.
Net Health safeguards healthcare and patient data through a multi-layered cybersecurity strategy centered on encryption, compliance auditing, infrastructure defense, and continuous monitoring.
Net Health delivers product updates on a continuous cadence with scheduled maintenance windows and in‑app release management, supported by release notes, training guides, and product update webinars for each solution line. Updates are deployed during defined maintenance windows published in the Service Level Agreement, with 24x7 availability targets outside those windows and advance notice for any outages beyond the standard schedule.
Real-time product updates and release notes are published in the in‑app Resource Center under “How‑to Documentation,” alongside job aids and UI change guidance for each product line.
Product update webinars and the quarterly Net Health News summarize recent changes across business units to help teams plan adoption and training.
Standard maintenance/deployment windows occur daily in early‑morning Eastern Time blocks, typically between 2:00–8:00 a.m. ET, depending on the day, minimizing clinical disruption while allowing safe rollouts.
The Telemedicine and Therapy SLAs specify 99% availability, exclude scheduled maintenance from uptime calculations, and require at least 48 hours’ notice for outages outside standard windows, with efforts to minimize impact and duration.
Updates follow formal change management, with scheduled outage postings on the website if windows are modified and with customer point‑of‑contact notifications for changes affecting service availability.
In‑app communications and the knowledge base provide release documentation and training assets immediately at or before release to streamline adoption by clinical and billing teams.
Teams can monitor the in‑app Resource Center for release notes, subscribe to the quarterly newsletter, and attend product update webinars to track new capabilities and deprecations.
Net Health’s policy on data ownership and portability emphasizes HIPAA-compliant stewardship, interoperability, and restricted data retention under legal and operational frameworks that protect both patients’ and providers’ rights.
Customers (healthcare providers) retain primary ownership of their patient data under HIPAA and their agreements. Net Health acts as a Business Associate, processing and storing data on behalf of the customer, and does not acquire ownership of patient health information (PHI).
However, in specific cases—such as when PHI is incorporated into Net Health’s data models for analytics, validation, and algorithmic improvement—it may be infeasible to return or destroy all PHI upon contract termination. In such cases, the company continues to apply all HIPAA protections, limits use strictly to system improvement, and prevents disclosure beyond permitted uses.
Net Health supports data portability through its FHIR‑based (Fast Healthcare Interoperability Resources) API framework, allowing authorized exchange of data between systems and applications under secure OAuth 2.0 authentication.
API users and integrated applications must comply with HIPAA, cannot store or share PHI without explicit patient consent, and must adhere to Net Health’s data access and consent mechanisms.
Patients and customers may make requests for access or data portability under the company’s privacy policy, with limited frequency (up to two requests per 12 months) and after verification of identity and lawful entitlement to the data.
Upon service termination, Net Health keeps PHI only to the extent necessary for regulatory compliance, system validation, and auditing purposes. Any retained data remains governed by the same security controls, restrictions, and confidentiality obligations that applied during active service.
Net Health’s contract renewal and cancellation policies are governed by the Product Specific Terms published by the company and tailored to each EHR or analytics solution it provides—such as WoundExpert, TherapySource, Optima, ReDoc, FOTO QCDR, and Tissue Analytics.
Each license or subscription is governed by an Initial Term (commonly 12 months or longer) that automatically renews for successive renewal periods unless either party provides written notice of non‑renewal before the end of the current term.
Renewal fees are based on current pricing in effect at renewal time unless otherwise stated in the master subscription or order agreement (“Purchase Schedule”).
The agreement remains enforceable through any renewal term unless the client provides explicit termination notice or ceases to participate in the contracted program (for example, in PointRight or FOTO QCDR data submissions).
Termination for cause: either party may terminate the agreement upon a material breach if the breaching party fails to cure within the specified cure period stated in the contract (often 30 days).
Termination for default: events such as non‑payment, contract violations, or failure to maintain program participation constitute defaults enabling Net Health to discontinue services immediately, without prior demand, after a declared event of default.
No‑fault termination: certain product‑specific components (e.g., AMA CPT End User Agreement or third‑party modules) automatically terminate if the governing licensor revokes permissions or the customer breaches required usage obligations.
Upon termination, due to the integration of PHI into Net Health’s proprietary analytics models, complete return or destruction of PHI may be infeasible; retained data remains protected under the same HIPAA and Business Associate Agreement restrictions indefinitely.
Customers must cooperate in discontinuing use and, if applicable, return or delete credentials, hardware tokens (for EPCS), or other authentication devices.
While notice periods vary by product line, most renewals or cancellations require advance written notice prior to the renewal date—commonly 30 to 60 days.
Customers must communicate official termination or renewal decisions through designated account management or contract administration contacts specified in their service agreements.
Upon contract conclusion, all warranties and performance obligations end immediately. Continued access to the system after the termination date is prohibited unless a written extension or amendment is executed.
Net Health’s software platform complies with multiple major healthcare and data protection standards, including HIPAA, HITRUST, SOC 2, and ONC certification under the 21st Century Cures Act, supported by alignment with CMS, ICD‑10‑CM, The Joint Commission, and EPCS Gold programs.
HIPAA (Health Insurance Portability and Accountability Act) – All Net Health EHR and EMR solutions are HIPAA‑compliant, ensuring encryption of PHI in transit and at rest, secure access, and continuous monitoring to protect patient privacy.
HITRUST CSF Certification – Net Health follows HITRUST’s unified framework for healthcare industry compliance, integrating HIPAA, HITECH, and SOC 2 requirements to enforce rigorous data governance and privacy controls.
SOC 2 Compliance – Its systems undergo independent SOC 2 (Type I and II) audits covering all five Trust Service Criteria (security, availability, processing integrity, confidentiality, and privacy), validating operational resilience and data security.
ONC Certification – Net Health Wound Care EHR is certified under the 21st Century Cures Act, ensuring lawful data portability and interoperability via FHIR and HL7 standards for sharing with patients and other authorized systems.
CMS and ICD‑10 Standards – Software components are updated annually with ICD‑10‑CM coding changes from CMS and WHO to assure billing accuracy, medical necessity validation, and reimbursement compliance.
The Joint Commission Support – WoundExpert and other modules provide structured documentation workflows aligned with The Joint Commission standards for patient safety and care quality auditing.
EPCS Gold – Integration with DrFirst’s EPCS Gold service enables DEA‑compliant electronic prescribing of controlled substances for all U.S. states where e‑prescribing is authorized or mandated.
Meaningful Use / Medicare Regulatory Programs – EHR systems maintain eligibility for federal Meaningful Use requirements, supporting reporting, interoperability, and clinical quality measures.
