Ease of Use: Many users appreciate the intuitive layout and simple navigation, especially for daily tasks like accessing customer records and managing tickets
VIN and License Plate Lookup: The ability to identify vehicles accurately using VINs and license plates is frequently praised for improving workflow efficiency
Customer Support: NAPA’s support team receives high marks for responsiveness and helpfulness, with users noting that issues are addressed promptly
All-in-One Functionality: Some reviewers highlight that TRACS serves as a comprehensive tool for managing shop operations, reducing the need for multiple platforms
Reliable for Small Shops: Smaller businesses find the software particularly useful for streamlining operations without overwhelming complexity
Outdated Interface: Several users criticize the software’s interface as feeling “manual and unintuitive,” comparing it to early 2000s design standards
High Cost: Pricing is a recurring concern, especially for small businesses. Users mention that the software and its integrations can become expensive over time
Limited Built-In Features: Some reviewers note that TRACS lacks certain modern features like integrated texting or digital vehicle inspections (DVIs), requiring third-party add-ons that complicate the system
Inventory and Delivery Issues: Occasional problems with inventory syncing and delivery logistics are mentioned, affecting real-time accuracy
Slow Shipping and Customer Service (Retail): On the retail side, customers on Trustpilot report slow shipping and poor customer service when ordering parts directly from NAPA’s website
