MyRouteOnline
By MyRouteOnline
MyRouteOnline typical implementation process:
Sign Up and Access Platform: Visit the MyRouteOnline website and sign up for an account—no installation is required as it’s fully web-based. Access can be immediate upon registration.
Import Addresses: Import delivery or visit addresses from Excel, CSV, TXT, or cloud storage (like Google Drive/Dropbox). Addresses can also be added manually.
Data Preparation: Use the built-in import wizard to assign fields (such as address, contact, notes), set start/end locations, and define service times for each stop if needed.
Set Route Goals and Constraints: Specify parameters such as optimization goal (minimize time/distance), maximum route duration, number of stops per route, time windows, and default or individual service times.
Route Optimization: Click “Plan My Route.” The software processes your input and optimizes routes in seconds to a few minutes, depending on the number of stops (up to 1,000 at once).
Edit and Review Routes: Adjust routes manually via drag-and-drop, re-optimize if changes are made, and review itineraries, turn-by-turn directions, and time estimates for each stop.
Export and Share Routes: Export the optimized routes to GPS devices (Garmin, TomTom), Google Maps, or the MyRouteOnline mobile app. Routes can also be emailed or sent as links to drivers or clients.
MyRouteOnline offers a range of customization options to fit specific business needs across multiple industries, especially in logistics, service, delivery, sales routes, and field operations. Here are key data points demonstrating the platform’s flexibility and adaptability:
Custom Route Optimization Goals: Users can tailor route optimization by choosing to minimize time, distance, or balance both, accommodating various business priorities (e.g., fastest vs. most economical route).
Service Time and Stop Customization: The platform allows setting custom service times per stop, critical for businesses needing to account for varying appointment, delivery, or service durations at each location.
Advanced Import and Data Integration: Businesses can import address and stop data from Excel, CSV, TXT, or cloud storage platforms like Google Drive and Dropbox, as well as use copy-paste or manual entry, making integration with existing customer and order databases seamless.
Multi-Route and Driver Assignment: MyRouteOnline supports creating multiple routes from a single address list and can help balance workloads by assigning stops across different drivers, which is essential for teams or fleets.
Manual and Automated Route Editing: After optimization, users can manually adjust the stop order to reflect special requirements, customer preferences, or operational constraints. The platform provides step-by-step guides for custom road selection and intermediate stop addition.
API and Third-Party Integrations: MyRouteOnline provides a full-featured API, enabling direct integration with other business systems, such as order management, CRM, ERP, or eCommerce platforms. Integration through Zapier connects the software to 5,000+ apps for automated data syncing and workflow customization at no extra charge beyond address credits.
Multi-Day and Territory Planning: The solution supports multi-day route planning by allowing maximum work hours or daily stop limits, useful for service technicians or sales reps covering extended areas. It can also incorporate hotels or rest stops for overnight trips.
Industry-Specific Customization: The platform is used across retail, telecommunications, HVAC, nonprofit, and service industries, with configurable route planning to fit use cases like deliveries, pickups, patient or client visits, and more.
Custom Export and Navigation Options: Routes can be exported to GPS devices (Garmin, TomTom), Google Maps, or sent to drivers’ smartphones, with options to email or share links, fitting diverse field operations.
Flexible Reporting and Data Management: MyRouteOnline enables saving, reloading, and editing of planned routes, and exporting detailed itineraries for reporting and driver instructions.
User Roles and Team Management: Managers can configure access and use permissions, review and adjust saved journeys, and dispatch/planning workflows as needed for teams.
Interface Personalization: While not offering drag-and-drop directly on the map, the system offers intuitive step-by-step customization for route adjustments, making it quick to adapt routes for specific requirements.
MyRouteOnline does not charge for setup, ongoing maintenance, or standard support—its costs are almost entirely based on credits or subscription payments for usage. Here are the key details regarding additional costs:
No Setup or Onboarding Fees: Users can sign up and start using the platform immediately with no one-time setup or activation charge.
No Maintenance Fees: All routine software updates, feature upgrades, and infrastructure maintenance are included in the regular subscription or pay-as-you-go fees. There are no separate charges for ongoing system upkeep.
No Standard Support Charges: Unlimited 24/7 email support is provided for all customers at no extra cost. Customer service via email is the norm, keeping support accessible and affordable. There is no mention of extra fees for accessing standard support channels.
No Cancellation or Termination Fees: Users may cancel their subscription at any time through their payment platform, and there are no fees or penalties associated with cancellation or account termination.
Credits-Based or Subscription Fees Only: The primary expenditure is the purchase of address credits (pay-as-you-go) or monthly/annual subscriptions, priced according to routing needs. There are multiple plans, and users pay based on the number of unique addresses they need to route.
White Label/Custom Solutions: If you require a white-labeled version or special customization, there are additional charges for setup and ongoing use—a customized site is created at extra cost, but this is only relevant for businesses requiring branding or custom portals.
MyRouteOnline offers a user-friendly training and support experience for new users, designed to enable quick onboarding and effective use regardless of technical background. Here’s how they support and train their customers:
Step-by-Step User Guides: Comprehensive online user guides are available covering every aspect of the software, from importing addresses and adjusting route parameters to exporting routes and troubleshooting common issues. These guides are detailed and incorporate practical examples for different use cases.
Tutorial Videos: MyRouteOnline provides video tutorials and walkthroughs (available on YouTube and their own site) that help users get started with route planning, data import, optimization, and sending routes to drivers. These videos demonstrate key workflows, such as importing addresses, setting route goals, and adjusting or sharing routes.
In-App and Email Support: Users can email [email protected] or use the website’s contact form for direct assistance. According to customer reviews, support responses are notably quick and friendly, helping resolve technical issues and onboarding challenges promptly.
24/7 Knowledge Base and FAQ: A searchable knowledge base is available online, providing answers to frequently asked questions and step-by-step instructions for solving common challenges—ideal for self-directed training at any hour.
One-on-One Help: MyRouteOnline’s customer support is known for personalized service, including tailored guidance for unique business needs or advanced features. Many users report positive experiences with direct email or chat interactions, highlighting approachable and helpful support staff.
Minimal Learning Curve: The software is designed to be intuitive, allowing most new users to start planning and optimizing their first route within minutes. Many user reviews praise the ease of use and the shallow learning curve, noting that little or no formal training is needed to achieve proficiency.
MyRouteOnline employs a series of security and privacy measures to protect user data and ensure safe operation of its route planning services:
No Selling or Sharing of Personal Data: MyRouteOnline never sells or shares detailed customer information with third parties. Email contents are not shared or published (e.g., as testimonials) without explicit user permission. User company names may be listed on the website for marketing, but removal requests are honored immediately.
User Database and Communication Control: The platform maintains a customer database for informing users about product updates, research, and communications. Users can opt out of communications at any time by unsubscribing through links in emails or by contacting support. Complete account and data deletion requests are processed within 24–48 hours.
Data Collection for Navigation: The MyRouteOnline app requires full location access when in navigation mode to provide arrival notifications and tracking. Location data is stored for up to 30 days and is automatically deleted thereafter. This location tracking only occurs while navigating between stops and not otherwise; users can control location permissions in their device settings.
Cookie Use and Data Recognition: Cookies are required for route planning and geo-coding address recognition. Users can opt out of interest-based advertising through browser add-ons if desired.
Data Deletion and User Rights: Users may request deletion or erasure of personal data at any time by contacting support. Once requested, user data, including stored routes and email addresses, are removed from MyRouteOnline’s systems within 24–48 hours.
Payment and Billing Security: Payment data, such as credit card information, is never stored on MyRouteOnline servers. All payments are processed securely through external platforms like PayPal or 2checkout, enhancing customer protection against financial data breaches.
Account Security Responsibilities: Users are responsible for the security of their own account credentials. Unauthorized access or content activity under your account is solely the user’s responsibility, and users are expected to notify MyRouteOnline promptly in the event of any security breach.
Data Minimization and Retention: Non-essential data such as driver location is only captured with user consent and for as long as necessary—navigation data is automatically purged after 30 days to minimize risk.
Use of Third-Party Hosting: MyRouteOnline uses third-party hosting vendors and partners for its hardware, storage, and networking. While this is common among cloud services, users are advised that some transmissions may occur over unencrypted networks; however, sensitive information like payment data is not stored by MyRouteOnline itself.
MyRouteOnline’s policy on data ownership and portability prioritizes user control, transparency, and straightforward access to personal and business data:
Data Ownership: Users retain full ownership of the data they upload or generate on the MyRouteOnline platform, such as address lists, routes, and contact information. MyRouteOnline acts as the processor and custodian of this data solely to provide its routing services—your data is not sold or shared with third parties without explicit permission. Email contents, contacts, and personal details remain private; only basic company names may be listed on the website for marketing, and those can be removed upon request.
Data Portability: Users can export their route and address data at any time via built-in export features. Optimized routes can be downloaded in various formats (e.g., Excel, CSV, compatible GPS files) or shared by email, link, or directly to navigation devices and apps. There are no restrictions or additional charges on accessing or retrieving your data, enabling easy transition to other systems if needed.
Data Deletion and User Rights: Users have the right to request deletion or erasure of all personal and business data stored on the platform. Upon such a request, MyRouteOnline typically removes all user-associated data—including email addresses and saved routes—from its systems within 24–48 hours. This supports compliance with global data privacy best practices.
No Vendor Lock-In: Since there are no setup or cancellation fees, users can discontinue service at any time, export their data, and have it deleted swiftly, ensuring easy exit and complete control.
MyRouteOnline is designed with highly flexible, scalable terms that allow organizations to easily adjust their usage and costs in response to changing operational needs:
Credits-Based, Usage-Driven Pricing: MyRouteOnline operates on an address credits system rather than per-user or per-vehicle charges. You buy credits to use on routing addresses—this means you pay only for the number of addresses you need to plan, making it easy to scale costs up or down based on demand or seasonality.
No Long-Term Contracts: There are no binding contracts or long-term commitments. You can start, stop, or change your subscription at any time without penalty.
No Cancellation Fees: Cancelling a plan does not incur extra costs, and you can discontinue use whenever your needs change, making it truly risk-free for growing, contracting, or fluctuating businesses.
Flexible Subscription and Pay-As-You-Go: You can purchase credits as needed, either with a pay-as-you-go package or with a monthly/annual plan that fits your address volume. Plans allow anything from occasional use to routing for very large teams or fleets, supporting both small and large-scale operations.
Automatic Scalability: There’s no operational threshold—you can move from using a handful of address credits to handling 1,000 stops per route as your organizational needs grow. If your routes and address volume decrease, simply buy fewer credits for the next period, so costs automatically align with your business scale.
Easy Upgrades and Downgrades: Changing plans—whether upgrading to process more addresses for growth, or downgrading for a slower season or smaller team—can be managed directly online and take effect with your next credit purchase or subscription cycle.
MyRouteOnline’s terms and conditions for contract renewal and cancellation are straightforward and highly flexible, prioritizing user control and transparency. Here are the key data points:
Automatic Renewal for Subscriptions: All recurring billing plans (monthly subscriptions) auto-renew every 30 days until you explicitly cancel. You will receive a reminder email before each monthly payment is processed.
Pricing Lock-In: If you’ve subscribed at a certain price, that price remains valid as long as you keep your subscription active. If you cancel and resubscribe later—and prices have increased—you’ll be charged the new rate.
Credit Expiration: Credits from monthly plans renew every 30 days. Pay-as-you-go credits are valid for 12 months, while free trial credits last 7 days.
Service Changes: MyRouteOnline may change or update services or pricing, but your existing subscription price will not be affected as long as your plan is active.
No Long-Term Commitment: There are no long-term contracts; all plans are month-to-month, enabling you to scale usage or cancel at any time.
Cancel Anytime, No Penalties: You can cancel any subscription or pay-as-you-go plan at any time with no cancellation or termination fees.
