MPX typical implementation process:
Discovery and scoping: MPX runs an initial review to understand your business needs, current processes, key systems, and which standard modules and bespoke work (“Special Projects”) are required.
Solution design and configuration: Core modules (inventory, orders, warehouse, CRM, finance, reporting) are configured to match your workflows, including any required integrations with accounting, sales channels, and other cloud tools.
Data migration: The team helps migrate existing data (products, stock, customers, orders, financial data) into MPX, aiming to ensure accuracy and minimal disruption while validating structures and mappings.
Customisation and development: If you book MPX Special Projects, their developers use scheduled days to build or tweak bespoke screens, workflows, and reports so the system fits your exact requirements.
Training and user onboarding: MPX works with your team during go-live preparation, walking users through day-to-day flows across operations, warehouse, sales, and finance to ensure adoption.
Go-live and hypercare: The platform is switched into production for all relevant teams, with the MPX team remaining closely available (direct support, WhatsApp contact) to resolve issues quickly.
MPX is explicitly designed to be customised to specific business needs, combining configurable standard modules with structured bespoke development.
Core modules (inventory, orders, warehouse, CRM, finance, reporting) are configurable to mirror your existing workflows rather than forcing a fixed process.
You can adapt how stock, assets, orders, leads, and financial documents are captured and tracked to match sector-specific requirements (e.g., refurbishment, haulage, utilities, building materials).
MPX is positioned as a “business operating system” that encapsulates ERP, CRM, SCM and more, meaning it is built to wrap around your operating model rather than serve just one department.
At the heart of MPX is the option to book one‑on‑one development time with their “code ninjas” to tailor the system to your exact needs.
If an “MPX Special Project” is agreed as suitable, development days are scheduled every month to implement and iterate on custom features.
Bespoke work can include building new modules, modifying existing screens and flows, adding new data fields, or automating business-specific processes that are not covered by standard features.
MPX states that most new features are built as a direct request from existing customers, and many of those enhancements are then made available to all users at no extra cost.
The platform is regularly updated with new versions, and customers are told exactly what has changed or what’s new, so custom-driven improvements can become part of the shared product over time.
The MaX reporting and analytics layer allows you to shape the reports and insights you need, surfacing operational, commercial, and financial data specific to your KPIs.
Because MPX centralises data across departments, reporting configurations can be aligned to different roles and management views without exporting to external tools.
During onboarding, MPX runs an initial review of your business needs and current processes, then determines how the software should be configured and where bespoke work is needed.
The team can assist with data migration and process mapping so that the customised setup reflects real-world operations rather than a theoretical template.
Post go‑live, MPX emphasises direct access to the team (no ticketing systems, no queues, WhatsApp contact), making it easier to request incremental tweaks as your processes evolve.
Public information for MPX does not list a detailed breakdown of additional costs such as setup, maintenance, or support fees, so exact figures and line items are not disclosed. The site makes clear that there are no extra charges for additional users, meaning you can scale your team without per‑user licence fees. MPX also offers one‑on‑one bespoke development via “MPX Special Projects,” which are clearly paid, scheduled development days billed at an additional “very reasonable” rate on top of the core subscription. Ongoing platform evolution (new features driven by customer requests and regular new versions) is described as being delivered to customers “at no extra cost,” which suggests that standard maintenance, updates, and many enhancements are included in the base fee rather than charged separately. However, onboarding support, data migration depth, and continuing high‑touch support may be scoped commercially in your proposal, so a precise view of setup and support charges requires a direct quote from MPX for your implementation.
MPX offers high-touch, personalised training and ongoing support for new users, designed to feel like an extension of your internal team.
During onboarding, MPX runs an initial review to understand your business needs and current processes, then helps design how the software will support you, including assistance with migrating existing data into the platform to minimise disruption.
The team provides hands-on guidance as you go live, walking your staff through day-to-day flows across operations, warehouse, sales, and finance so users can adopt the system effectively.
MPX materials focus on functionality and support, and do not publish a detailed security or compliance statement, so only high-level inferences are possible from what is stated.
From the available information, you can reasonably assume that MPX, as a cloud-based Business Operating System, will implement standard SaaS data-protection controls such as authenticated user access, role-based permissions, server-side data storage, and controlled integrations with other cloud tools; however, the site does not explicitly document encryption standards (in transit/at rest), certifications (e.g., ISO 27001, SOC 2), or detailed backup and disaster-recovery procedures. Because of this, any rigorous assessment of MPX’s security posture—covering topics like password policies, SSO, audit logging, data segregation, incident response, penetration testing, and data residency—will require requesting a formal security and compliance pack or questionnaire response directly from the vendor.
MPX states that it is “continuously developing and evolving” the platform, regularly releasing new versions of customers’ systems. Most new features originate from existing customer requests, and many of these enhancements are rolled out to all customers at no extra cost as part of these releases. Each new version is accompanied by communication that explains exactly what has changed or what is new, so customers can understand the impact on their workflows.
