By Mitel Networks Corp
تم التحديث بتاريخ 23rd Nov 2024
MiContact Center Enterprise is a sophisticated contact center solution designed to streamline customer interactions and boost operational efficiency for businesses of all sizes. This comprehensive platform offers a wide array of features that enable organizations to deliver exceptional customer experiences across multiple communication channels, including voice, email, chat, and social media. The adaptability of MiContact Center Enterprise's deployment choices is one of its main advantages. Depending on their unique demands and infrastructure limitations, organizations can decide whether to deploy the solution on-premises or in the cloud. The platform is made to easily integrate with current systems, giving supervisors and agents a single interface to efficiently handle client interactions. MiContact Center Enterprise is appropriate for both small and large businesses seeking to improve their customer service capabilities and increase customer satisfaction because of its scalability and integration possibilities.
MiContact Center Enterprise also excels in its flexibility and customization options. The software's API-first architecture supports custom integrations, allowing businesses to tailor the solution to their specific needs. This adaptability extends to the platform's deployment options, as it can be implemented on-premises or in the cloud, giving organizations the freedom to choose the most suitable setup for their infrastructure and requirements. Additionally, the self-service options enable businesses to make changes independently, potentially reducing costs associated with system modifications and updates.
البائع
Mitel Networks Corp
موقع المقر الرئيسي
Ottawa, Canada
الموقع الإلكتروني للشركة
https://www.mitel.com/
التواصل
+1 8449376483
سنة التأسيس
1972
البريد الإلكتروني
API
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Archiving & Retention
Audio Calls
Audio/Video Conferencing
Audio/Video Recording
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ما هو MiContact Center Enterprise من حيث القيمة مقابل المال؟
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Where in GCC does MiContact Center Enterprise have offices?
United Arab Emirates.
Who are MiContact Center Enterprise customers in the Middle East?
Not available.
What is MiContact Center Enterprise local address?
Not available.
Is MiContact Center Enterprise platform available in Arabic?
Not available.
Does MiContact Center Enterprise platform use AI? And where?
MiContact Center Enterprise has partnered with Talkative, an AI customer service solutions provider, to incorporate AI capabilities. The platform offers virtual agents, enhanced live chat, AI agent assist, real-time automatic translation, and AI analytics and insights. These features enable businesses to automate daily customer queries and free up human agents for more complex tasks. The integration aims to improve customer experience and operational efficiency in modern contact centers, addressing challenges like staffing issues and 24/7 multi-channel support.
What AI does MiContact Center Enterprise use? ChatGPT, etc.?
The AI features integrated into MiContact Center Enterprise include:
AI Virtual Agents: These are flexible, multi-lingual virtual agents that can understand customer requests and improve response relevance. They can be trained using company-specific knowledge bases to create intent-based conversation flows.
GenAI-enhanced Live Chat: This feature allows contact center employees to engage more quickly and effectively with customers using real-time agent chat enhanced by generative AI.
AI Agent Assist: This tool helps human agents provide faster, more contextually aware, and accurate responses to customer questions.
Real-time Automatic Translation: This feature enables agents to communicate with customers in multiple languages more effectively.
Is MiContact Center Enterprise a web3 company?
No.
Is there any web3 components?
No.
فحص التوافقية
