MiContact Center Enterprise, a cloud-based unified communications solution by Mitel, offers a comprehensive suite of features designed to enhance business communication and collaboration. The platform includes voice mail, unlimited inbound and outbound calling within the locality, and direct inward dial (DID) numbers. It supports audio and video conferencing, with the Essentials plan allowing up to 8 participants, the Premier plan up to 25 participants, and the Elite plan up to 100 participants. Users can also benefit from features like call recording, CRM integration, and voice mail-to-email transcriptions, which vary in duration across the different plans. MiCloud Connect integrates seamlessly with third-party applications such as Outlook, GSuite, and Salesforce, and includes a built-in VPN for secure communications. The platform is accessible on both Android and iOS devices, ensuring mobility and flexibility. Additionally, it offers advanced PBX features, a visual call flow editor, and robust support for hybrid and remote working environments.