![Metatask logo](https://zoftware-logo.s3.ap-south-1.amazonaws.com/Metatask%20Logo-1672859808511.png)
Metatask
by Metatask
by Metatask
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Metatask
by Metatask
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
However, it does describe several features and capabilities of Metatask that can be inferred to be part of the implementation process:
1. Defining Processes: Users can quickly define any repeatable processes using a simple editor. This includes creating content publishing checklists, operational processes, and multi-step approvals.
2. Templates and Directory: Metatask offers easy-to-use templates and a directory of internal processes, which simplifies the initiation of new processes for the entire team.
3. Task Assignment: Tasks can be assigned based on roles, department membership, or form selections. Process participants can also select specific users to assign tasks.
4. Approval Automation: Approval tasks can be automated for processes like vacation or travel requests, with the ability to review and request changes before final approval.
5. SLA Support: Deadlines can be set based on various criteria, and a business calendar can account for non-working days and holidays to ensure SLAs are properly tracked.
6. Personal Task Management: Users can manage personal TODO lists and delegate work without leaving Metatask.
7. Form Sections: Table sections inside forms can be used to create invoices, POs, expense reports, time-sheets, and other processes requiring table-like information collection.
Given these features, the implementation process likely involves:
- Setting up the software and configuring it according to the business's specific needs.
- Defining and customizing processes using the simple editor.
- Utilizing templates and the directory to streamline process initiation.
- Assigning tasks and setting up approval workflows.
- Configuring SLAs and business calendars.
- Training employees to manage their tasks and use the system effectively.
The duration of the implementation process would depend on the complexity and number of processes to be defined, the size of the organization, and the level of customization required. However, the source does not provide a specific timeframe for the implementation process. For precise details, it would be best to contact Metatask directly.
Yes, Metatask software can be customized to fit specific business needs. Here are several data points that highlight its customization capabilities:
1. Custom Workflows: Metatask allows users to create custom workflows with sophisticated forms, approvals, review cycles, tables, parallel tasks, conditions, and many more advanced features.
2. Configurable Form Fields: Users can create better forms with a rich set of configurable form fields, including file uploads, multi-currency money fields, numbers, text, dates, multi-select, and single-select fields.
3. Dynamic Task Assignment: Tasks can be assigned based on roles, department membership, or form selections. Process participants can also select specific users to assign tasks later in the process.
4. Conditional Tasks and Alternative Flows: Metatask supports the creation of optional tasks and defining alternative flows with conditions. This allows for the addition of tasks, requiring additional approvals based on amounts, and handling other process variations based on form data.
5. Nested Tasks and Advanced Workflows: Users can group related tasks together and configure nested tasks for sequential or parallel execution. This enables the creation of advanced workflows like parallel or exclusive branches.
6. Approval Automation: Approval tasks can be automated for processes such as vacation or travel requests. Users can review documents, request changes, and repeat the approval process as many times as needed.
7. Customizable Templates: Metatask offers reusable templates that allow users to easily start new processes for common tasks. The template directory provides a central place to access templates for various needs like onboarding, expense approval, and vendor requests[10].
8. Integration with Other Tools: Metatask can integrate with various other software, such as Google Sheets, Slack, and Zapier, to streamline workflows and automate tasks[11][12].
9. API Support: The Metatask API endpoint 'Make an API Call' is a versatile tool that can be leveraged to build custom integrations and automate various processes.
10. Business Calendar and SLA Support: Users can set deadlines based on business days, accounting for non-working days and holidays, to ensure SLAs are properly tracked.
11. Custom Sub-Domain and Company Branding: Metatask allows for the creation of a custom sub-domain and company branding, providing a personalized experience for businesses[10].
These features collectively demonstrate that Metatask is highly customizable, making it suitable for various business needs and processes.
Here is the information regarding additional costs for Metatask software:
1. Pricing Model: Metatask has a subscription-based pricing model starting at $6 per user per month, with a minimum requirement of five users.
2. Free Trial: Metatask offers a 14-day free trial, allowing potential users to evaluate the software before committing to a subscription.
3. Setup Fees: There is no mention of any setup fees in the provided sources. This suggests that there may not be any additional setup costs beyond the subscription fee.
4. Maintenance and Support Charges: The subscription fee includes various support options such as a knowledge base, 24/7 live representative support, chat, and email/help desk support. There is no indication of additional charges for maintenance or support beyond the subscription fee.
5. Included Features: The subscription fee covers a range of features, including unlimited process templates, unlimited processes, advanced reports, custom sub-domain, company branding, and flexible permissions control.
6. Integrations: Metatask integrates with applications like Zapier, Google Drive, and Slack, which are included in the subscription fee.
Metatask offers the following training and support options for new users:
Training:
1. Documentation: Metatask provides a comprehensive Help Center with articles covering various topics like getting started, designing processes, process management, working on tasks, user settings, FAQs, security, and administration.
2. Videos: While not explicitly mentioned, the Help Center likely contains video tutorials or walkthroughs to help new users get started with the software.
3. Webinars: Metatask may offer webinars for training purposes, though this is not clearly stated in the search results.
Support:
1. Knowledge Base: Metatask has a knowledge base as part of their support offering[13].
2. 24/7 Live Representative Support: Users can get support from live representatives 24/7[13].
3. Chat Support: Metatask provides chat-based support for users[13].
4. Email/Help Desk Support: Users can submit support requests via email or a help desk system[13].
5. Fast Response Times: Multiple reviews highlight Metatask's excellent customer service team and their fast response times in addressing queries and issues[11].
6. Open to User Feedback: Reviews mention that Metatask is receptive to user feedback and feature requests, which can aid in improving the product and support experience[11].
While comprehensive training documentation and multiple support channels are available, the search results do not explicitly mention dedicated training services like in-person sessions or certification programs for new Metatask users. However, the company seems committed to providing good customer support and addressing user needs based on the reviews.[11][13]
Metatask implements several security measures to protect user data. Here are the key points:
1. Encryption: All data is encrypted in the browser and protected via the user's MetaMask password.
2. Compliance and Policies: Metatask adheres to GDPR compliance and has a detailed privacy policy and terms of service to ensure data protection and transparency.
3. Technical and Organizational Measures: Metatask takes various technical and organizational measures to secure data, although specific details are not provided in the search results.
4. Activity Logging: All activity within Metatask is logged, allowing users to see who did what and when. This helps in tracking changes and maintaining accountability.
5. Role-Based Access Control: Tasks and data access can be assigned based on roles, department membership, or specific form selections, ensuring that only authorized personnel can access sensitive information.
6. Secure Integrations: Metatask integrates with other applications like Google Drive and Slack, and it complies with security measures required by these platforms.
These measures collectively ensure that user data is protected and managed securely within the Metatask environment.
Metatask releases updates regularly, and these updates are managed to improve the software's functionality, usability, and security. Here are the key points regarding the frequency and management of updates:
1. Regular Updates: Metatask frequently releases new versions with various improvements and new features. For example, version 3.2.1 was released with improvements to the template editor, security, and reports. Similarly, version 3.2 included many small features and usability improvements.
2. Version Announcements: Each update is typically accompanied by a detailed announcement that outlines the new features, improvements, and any changes made. These announcements are published on the Metatask website under the product updates section.
3. Feature Enhancements: Updates often include enhancements to existing features. For instance, the ability to set process deadlines and configure task due dates based on process deadlines were introduced in recent updates.
4. User Feedback: Metatask appears to be responsive to user feedback, incorporating requested features and improvements into their updates. For example, conditional form fields and other features were planned based on user feedback.
5. Integration Updates: Metatask also updates its integrations with other tools, such as Zapier, to ensure seamless workflow automation and process management[10].
6. Security and Stability: Updates include general security and stability improvements to ensure the software remains secure and reliable for users.
Metatask's policy on data ownership and portability is outlined in its Terms of Use. Here are the key points:
Data Ownership
1. Customer Data Ownership: Metatask explicitly states that it does not own any customer data. The customer has sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use any and all customer data.
2. Responsibility for Data: Customers are responsible for ensuring the accuracy and legality of their data. Metatask provides an automatic data backup for all customer data, but there might be rare occasions of data loss or failure to store or retrieve any data due to a defect in the software or the software used by cloud service providers. In such cases, Metatask will restore the last backup data in mutual consultation with the customer.
Data Portability
1. Data Portability Rights: While the specific details on data portability are not extensively covered in the provided sources, the general principle is that customers have control over their data. This implies that customers can export their data as needed, although the exact mechanisms for data export are not detailed in the Terms of Use.
2. Compliance with GDPR: Metatask adheres to GDPR compliance, which includes provisions for data portability. This means that users can request to receive their personal data in a structured, commonly used, and machine-readable format and have the right to transfer that data to another service provider.
Additional Points
- Automatic Data Backup: Metatask provides automatic data backup for all customer data, ensuring that data is regularly saved and can be restored in case of any issues.
- Security Measures: Metatask implements various security measures to protect data, including encryption and role-based access control, ensuring that only authorized personnel can access sensitive information.
Metatask provides flexible terms for scaling up or down as organizational needs change. Here are the key points regarding these terms:
1. Subscription Model: Metatask operates on a subscription-based pricing model, which allows for adjustments based on the number of users. The pricing starts at $6 per user per month, with a minimum requirement of five users.
2. Adding or Removing Users: Organizations can easily add or remove users as their needs change. This flexibility ensures that businesses only pay for the number of users they need at any given time.
3. Automatic Adjustments: The subscription fee is automatically adjusted based on the number of active users. This means that if an organization scales up by adding more users, the monthly fee will increase accordingly. Conversely, if users are removed, the fee will decrease.
4. No Long-Term Contracts: Metatask does not require long-term contracts, allowing organizations to scale their usage up or down without being locked into a fixed-term agreement. This provides flexibility for businesses to adapt to changing circumstances.
5. Support for Large Teams: Metatask is designed to handle thousands of business processes simultaneously, making it suitable for both small teams and large enterprises. This scalability ensures that the software can grow with the organization.
6. Customizable Plans: While the basic pricing information is provided, organizations with specific needs or larger teams can likely negotiate customized plans to better fit their requirements. This can include tailored support and additional features as needed.
Based on the provided sources, here are the terms and conditions for contract renewal and cancellation for Metatask:
Contract Renewal
1. Automatic Renewal: Contracts with Metatask may include automatic renewal clauses. This means that unless a notice of termination is provided within a specified timeframe, the contract will automatically renew for another term[13][15].
2. Renewal Notice Period: To prevent automatic renewal, a written notice of non-renewal must be provided within a specified period before the end of the current term. For example, some contracts require a notice at least 60 days prior to the end of the term[15].
3. Terms During Renewal: Upon renewal, the terms and conditions of the contract remain the same as those in effect immediately prior to the renewal, unless renegotiated by both parties[15].
4. Opportunity for Renegotiation: Contract renewal provides an opportunity to renegotiate terms, including pricing, service levels, and other conditions to better align with current business needs[13].
Contract Cancellation
1. Right to Cancel: Customers have the right to cancel their contract within a specified period, typically 14 days, without providing a reason. This is often referred to as the statutory right of withdrawal[10][12][14].
2. Cancellation Notice: To exercise the right to cancel, customers must inform Metatask via a clear statement, such as a letter or email, within the cancellation period[10][12][14].
3. Refunds: Upon cancellation, Metatask is required to refund all payments received, including delivery costs, within 14 days of receiving the cancellation notice. The refund will be processed using the same payment method used for the original transaction[10][12][14].
4. Return of Goods: If the contract involves the delivery of goods, customers must return the goods within 14 days of notifying Metatask of the cancellation. The customer may bear the direct cost of returning the goods[10][12][14].
5. Exclusions: Certain contracts may be excluded from the right of withdrawal, such as those for custom-made products or services that have already been fully performed with the customer's consent[10][12][14].
6. Termination for Cause: Either party may terminate the contract for cause if the other party is in material breach of the agreement. This includes breaches related to security risks, payment obligations, or unlawful activities.
7. Effect of Suspension: If Metatask suspends access to the service due to a breach of terms, the customer remains responsible for all fees incurred during the suspension period and is not entitled to any fee credits.
Additional Points
- Data Ownership: Metatask does not own any customer data. Customers retain sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership of their data.
- Data Backup: Metatask provides automatic data backup for all customer data. In case of data loss due to software defects, Metatask will restore the last backup data in consultation with the customer.
These terms and conditions ensure that customers have clear guidelines for renewing or canceling their contracts with Metatask, providing flexibility and protection for both parties.
Based on the provided sources, here are the compliance standards that Metatask software meets:
1. GDPR Compliance: Metatask adheres to the General Data Protection Regulation (GDPR), ensuring that user data is handled in accordance with European Union data protection laws.
2. Compliance Management: Metatask includes features for compliance management, allowing businesses to track and manage adherence to various policies and regulatory requirements. This is particularly useful for industries with stringent compliance needs.
3. Compliance Tracking: The software helps in tracking, monitoring, and auditing all regulatory compliance requirements. This feature ensures that businesses can maintain compliance with relevant regulations and standards.
4. Documenting Policies: Metatask supports the documentation and automation of business processes, including compliance-related tasks. This helps businesses implement and maintain document controls and processes across all departments.
These points indicate that Metatask is designed to help businesses meet various compliance standards, particularly GDPR, and provides tools for managing and tracking compliance requirements effectively.
By Metatask