Mend

Mend is a comprehensive digital health platform designed to enhance access to mental and behavioral healthcare through innovative technology. Founded with the mission to bridge the gap between providers and patients, Mend offers a suite of tools that streamline the entire client journey—from scheduling and intake to virtual visits and post-care engagement. Its core philosophy centers on making care more accessible, efficient, and personalized, especially for organizations that often struggle with high no-show rates, limited provider availability, and fragmented workflows. At its heart, Mend functions as a patient engagement and telehealth solution that integrates seamlessly with electronic health records (EHR) and practice management systems (PMS). This integration allows healthcare providers to automate scheduling, send digital intake forms, and conduct HIPAA-compliant virtual visits—all while maintaining a high level of data security and compliance. Mend’s platform is designed to be intuitive and user-friendly, requiring minimal technical expertise from patients. Most users can access their appointments and forms through secure links sent via email or text, using just their date of birth to log in. One of Mend’s standout features is its AI assistant, Emma, which acts as a virtual clinical coordinator. Emma handles tasks such as scheduling, rescheduling, and providing technical support for virtual visits. This automation not only reduces the administrative burden on staff but also ensures that clients receive timely assistance, improving overall satisfaction and reducing missed appointments. Mend reports a 43% decrease in no-show rates and a 30% increase in client satisfaction after adoption, underscoring its effectiveness in improving care delivery. Mend also excels in digital check-in and communication. Clients can complete forms, screeners, and payments before their appointments, whether in-person or virtual. The platform supports communication in multiple languages, including English, Spanish, and Arabic, making it inclusive and accessible to diverse populations. Automated reminders and care instructions help keep clients engaged and informed, reducing the need for manual follow-ups and phone calls. Virtual visits through Mend are designed to be frictionless. Clients can join sessions with a single click—no apps, passwords, or portals required. This simplicity ensures that even those with limited tech skills can access care without barriers. Providers benefit from real-time access to client data, trend analysis, and outcome tracking, allowing them to prepare for sessions more effectively and deliver personalized care. Behind the scenes, Mend’s infrastructure supports scalability and customization. Organizations can tailor workflows to match their unique needs, whether they’re scheduling group therapy sessions, matching clients with providers based on specific criteria, or collecting specialized screeners like PHQ-9s and GAD-7s. Mend’s flexibility makes it suitable for a wide range of healthcare settings, from small clinics to large hospital systems. In terms of impact, Mend has facilitated over 25 million client visits and continues to grow. Its commitment to improving access to care is evident in its ROI guarantee, which promises that the platform will pay for itself—or the company will credit the difference. This level of assurance reflects Mend’s confidence in its ability to deliver measurable results for healthcare organizations.

Mend stands out in the mental and behavioral health space through its intelligent integration of technology with a deep understanding of care delivery. While many platforms offer basic telehealth functionality, Mend has built a patient engagement system that goes beyond virtual visits, solving persistent challenges like high no-show rates, administrative bottlenecks, and poor follow-through in treatment. A key feature that distinguishes Mend is its AI-powered assistant, Emma. This automated tool acts like a virtual clinical coordinator, managing scheduling, rescheduling, and offering real-time technical support. With Emma, healthcare providers can offload routine tasks and ensure that clients receive timely assistance. As a result, Mend users have reported up to 43% fewer missed appointments and a noticeable improvement in patient satisfaction—clear indicators of operational efficiency. Another advantage is Mend’s frictionless experience for both patients and providers. Clients can join sessions with a single click, without needing to download apps or remember passwords. This simplicity encourages consistent participation and makes care more accessible, especially for patients who may not be tech-savvy. The platform also supports multiple languages and allows clients to complete forms and payments in advance, eliminating delays and ensuring that providers have the information they need before each visit. Mend integrates easily with electronic health records and practice management systems, enabling seamless workflows and centralized data access. Providers don’t have to juggle tools or re-enter information, which cuts down on errors and improves the continuity of care. These integrations reduce onboarding time and make Mend a natural fit for a wide range of health organizations. Its scalability and customization give it another edge. Whether a solo practitioner or a hospital system, Mend offers the flexibility to match unique workflows—from group therapy coordination to tracking outcomes with screeners like the PHQ-9 and GAD-7. This adaptability makes the platform efficient without sacrificing quality or performance. In a field where generic solutions fall short, Mend’s focus on behavioral health, combined with automation, accessibility, and seamless integration, makes it a powerful tool for transforming care delivery. It’s not just software—it’s an engine for engagement, retention, and better outcomes.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)