User-Friendly and Hospice-Specific: Many users praise MedBillit for being designed specifically for hospice care, rather than being a generic medical system adapted for hospice. This makes the interface intuitive and the workflow well-suited to hospice needs
Time-Saving and Efficient: Reviewers frequently mention that the software saves time, helps keep track of necessary documentation, and makes charting and billing more straightforward and manageable
Easy to Learn: Users report that MedBillit is easy to learn, with minimal training required for staff to become proficient
Responsive Customer Support: Customer support receives high marks for being quick, helpful, and willing to make requested adjustments to the system, often implementing changes within a day or two
Comprehensive and Informative Documentation: The software’s documentation, especially for interdisciplinary group (IDG) meetings, is described as user-friendly, comprehensive, and appreciated by surveyors and auditors
Repetitive or Irrelevant Assessment Questions: Some users find that certain “check box” items or assessment questions are not always applicable to every patient scenario, leading to unnecessary data entry
Navigation Challenges: A few reviewers mention initial difficulties in maneuvering through the software, with some screens or features being harder to locate at first
Limited Multi-Note Navigation: There are comments about the lack of ability to easily open and navigate between multiple notes or orders simultaneously, which can be time-consuming
Touchscreen Sensitivity: Some users report that when using a touchscreen, scrolling can be imprecise if fingers are not placed carefully
Approval Workflow Confusion: A minor point of confusion is that all notes go to an administrator for approval, though it is unclear if this is due to the software or specific facility settings
