Maximl

1. Assessment andPlanning:

   • Initial assessmentof the client'scurrent systemsand workflows.

   • Identificationof specific needsand objectivesfor the implementation.

   • Detailedplanning to ensurealignment withthe client'soperational goals.

2. Customization andIntegration:

   • Customization ofthe softwareto fit the specificrequirementsof the business.

   • Integrationwith existingsystems to enablea seamless flowof data.

   • Overcoming organizationalsiloes by enablingdigital workflowsbetween previouslydisconnectedsystems.

3. Deployment:

   • Deploymentof the softwareacross the necessarydepartments andteams.

   • Ensuring that allusers have accessto the platformand can utilizeits featureseffectively.

4. Training and Support:

   • Comprehensivetraining forfrontline workersand other usersto ensure theycan effectivelyuse the software.

   • Ongoing supportto address anyissues and optimizethe use of theplatform.

5. Monitoring andOptimization:

   • Continuousmonitoring ofthe software's performance.

   • Regularfeedback andadjustments toensure the softwaremeets the evolvingneeds of thebusiness.

Maximl's software is highly customizable to fit specific business needs. The platform's ability to integrate with existing systems and enable digital workflows between previously disconnected systems highlights its flexibility. This customization is crucial for industries that require tailored solutions for complex operations like refinery turnarounds and shutdown activities.

1. Setup Fees:

   • It is common for enterprise software solutions to include initial setup fees tailored to the complexity and scale of the implementation.

2. Maintenance and Support Charges:

   • Travel and Lodging Expenses: If a customer requests onsite services from Maximl, they are required to pay for Maximl’s reasonable travel and lodging expenses at actual cost within 30 days after the invoice date.

   • Overage Fees: If the customer exceeds the usage metrics specified in the applicable order form, they must pay the overage fees as specified or at the then-current rates for the applicable SaaS solution.

   • Fee Adjustment: Recurring fees are fixed for the initial subscription term. Maximl may increase these fees for future periods, with annual increases not exceeding ten percent (10%) for each year of the initial subscription term.

   • Special Handling Charges: If special invoicing requirements apply (such as EDI or third-party systems), Maximl may impose a special handling charge of 3-5%.

   • Finance Charges: If the customer does not pay the fees or other charges when they are due, a finance charge of two percent (2%) per month or the maximum rate allowed by law will be assessed.

1. Initial Training Services:

   • Customers are responsible for ensuring that all users receive initial training services sufficient to enable them to use the software effectively.

2. Ongoing Support:

   • Maximl provides ongoing support to address any issues and optimize the use of the platform. This support is crucial for maintaining operational efficiency and ensuring that users can fully leverage the software's capabilities.

3. Empowerment of Deskless Workers:

   • Maximl focuses on empowering deskless workers with innovative, mobile-first products to improve safety, quality, and productivity at their workplace.This indicates a commitment to providing tools and training that cater specifically to the needs of frontline workers.

1. Password Protocol:

   • Strong password policies are enforced to prevent unauthorized access. This includes using complex passwords with a mix of characters, numbers, and special symbols, and ensuring that passwords are not shared among users.

2. Access Control:

   • Access control mechanisms are in place to ensure that only authorized users can access specific data and systems. This includes implementing Access Control Lists (ACLs) to define roles and permissions, and closely monitoring privileged user accounts.

3. Encryption:

   • Data encryption is used to protect sensitive information, both in transit and at rest. This ensures that even if data is intercepted, it cannot be read without the proper decryption key.

4. Firewall and Antivirus Protection:

   • Firewalls and antivirus software are employed to protect the network and systems from external threats. These tools help prevent, detect, and remove malicious software and unauthorized access attempts.

5. Regular Updates and Patching:

   • Keeping systems and software up-to-date with the latest patches and updates is crucial for security. This helps protect against known vulnerabilities and exploits.

6. Data Backup and Recovery:

   • Regular data backups are scheduled to ensure that data can be restored in case of a loss or breach. This includes both on-site and cloud-based backups.

7. Monitoring and Auditing:

   • Continuous monitoring of systems and networks is conducted to detect and respond to security incidents in real-time. Regular audits are also performed to assess the effectiveness of security measures and identify areas for improvement.

8. User Education and Training:

   • Educating employees about data security best practices is essential. This includes training on recognizing phishing attempts, safe internet browsing, and proper handling of sensitive information.

9. Compliance with Security Standards:

   • Maximl adheres to industry-standard security practices and compliance requirements to ensure that their platform meets the necessary regulatory standards.

1. Regular Updates:

   • Maximl provides updates to their SaaS solutions, which may include bug fixes, patches, error corrections, minor and major releases, and modifications that enhance existing performance.

2. Exclusions from Updates:

   • Updates do not include new products, modules, or functionality for which Maximl generally charges a separate fee. Additionally, updates do not cover Developed Materials unless specified in a Statement of Work (SOW).

3. Support Services:

   • As part of their support services, Maximl ensures that their SaaS solutions operate in material conformance with the documentation. This includes providing technical support and workarounds as needed.

4. Exceptions to Support:

   • Maximl does not provide support services for SaaS solutions that have been altered or modified by anyone other than Maximl or its licensors, used outside the scope of the documentation, or affected by non-conforming data or third-party systems.

1. Data Ownership:

   • Customer Ownership: As between the customer and Maximl, the customer owns all rights, title, and interest in and to all customer data. This means that the customer retains full ownership of their data, including its accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property rights.

   • Responsibility: The customer is solely responsible for ensuring that they have all necessary rights and consents to allow Maximl to use the data as contemplated by the agreement. This includes the responsibility for the accuracy and legality of the data.

2. Data Usage Rights:

   • License to Maximl: During the subscription term, the customer grants Maximl a royalty-free, fully-paid, non-exclusive, non-transferable (except as set forth in the assignment section), sub-licensable, worldwide right to use and process customer data solely for the purpose of providing the products and services and any other activities expressly agreed to by the customer.

3. Confidentiality and Data Protection:

   • Confidential Information: Both parties are obligated to protect the confidentiality of the other party's confidential information with at least the same level of care they use to protect their own confidential information, but not less than reasonable care.

   • Data Protection Agreement: If the SaaS solution involves processing personal data of data subjects within the European Economic Area or Switzerland, the parties agree to execute Maximl’s data protection agreement to comply with applicable privacy laws and regulations.

1. Flexible Subscription Terms:

   • Fee Adjustments: Recurring fees are fixed for the initial subscription term, but Maximl may increase these fees for future periods, with annual increases not exceeding ten percent (10%) for each year of the initial subscription term. This suggests a degree of flexibility in adjusting the subscription based on the organization's evolving needs.

2. Overage Fees:

   • Usage Metrics: If the customer exceeds the usage metrics specified in the applicable order form, they must pay the overage fees as specified or at the then-current rates for the applicable SaaS solution. This indicates that the platform can accommodate increased usage, albeit with additional costs.

3. Support for Scaling:

   • Integration and Customization: Maximl’s platform is designed to integrate with existing systems and enable seamless data flow between teams and machines. This inherent flexibility suggests that the platform can scale with the organization’s needs, whether that involves increasing the number of users, expanding functionalities, or integrating additional systems

1. Contract Renewal:

   • Automatic Renewal: Each Order Form will renew at the end of its Subscription Term as specified unless the customer provides timely notice of non-renewal. This means that unless the customer explicitly opts out, the contract will automatically renew for another term.

   • Fee Adjustments: Recurring fees are fixed for the initial Subscription Term. For future periods, Maximl may increase these fees, but no annual increase will exceed ten percent (10%) for each year of the initial Subscription Term.

2. Contract Cancellation:

   • Return of Data: Upon the customer's written request made within 30 days after the effective date of expiration or termination of the agreement, Maximl will make available a file of the customer's data in its current format, provided the customer is not in breach of any obligations and has paid applicable fees. After this 30-day period, Maximl has no obligation to maintain or provide any customer data and will delete all customer data from its production systems, retaining archival copies for up to two years.

   • Failure to Pay: Failure to make timely payments is considered a material breach of the agreement. Maximl may suspend its performance obligations and seek reimbursement for expenses incurred in collecting amounts due, including interest and reasonable attorney fees.

   • Disputed Fees: Customers may dispute an invoiced amount within 30 days of the invoice date. They must pay the undisputed portion promptly and may withhold payment of the disputed portion until the dispute is resolved. The parties are expected to negotiate in good faith to resolve any payment disputes within 45 days.

   • Force Majeure: A party will be excused from performance under the agreement for any period that it is prevented from performing its obligations due to events beyond its reasonable control, such as natural disasters, war, or utility failures.

1. General Data Protection Regulation (GDPR):

   • Maximl complies with the GDPR, which governs the processing of personal data of individuals within the European Economic Area (EEA). This includes obtaining consent for data transfers to the USA, implementing reasonable security measures, and entering into contracts with data processors to ensure data protection.

   • The company provides detailed information about the processing of personal data, the lawful basis for processing, and the retention period for personal information.

2. Data Protection and Privacy:

   • Maximl is committed to protecting the privacy of personal data and uses secure transmission methods to collect personal data through its website. The company also ensures that its service providers adhere to strict data protection standards.

3. Security Measures:

   • Maximl employs various security measures, including strong password policies, access control, encryption, firewalls, antivirus protection, regular updates, data backups, monitoring, and user education to protect data.