Marvia

Marvia's implementation process is focused on working closely with customers to support and facilitate their specific marketing workflows rather than just selling features. The process typically involves:

• Centralizing brand assets into one accessible brand hub, eliminating chaos from emails, lost files, and outdated materials.

• Setting up dynamic branded templates that allow local partners to customize and localize marketing materials without design expertise.

• Integrating with existing tools such as Adobe Creative Cloud to streamline creative workflows.

• Enabling seamless distribution of content across multiple platforms.

• Providing analytics and insights to optimize marketing performance.

  The platform emphasizes collaboration with customers to tailor the process for their needs, which suggests a consultative and customized onboarding rather than a fixed, one-size-fits-all timeline.

Marvia offers extensive customization options to fit specific business needs:

• Dynamic Templates: Central marketing teams can create customizable templates that local partners can personalize while maintaining brand consistency. These templates cover a wide range of marketing materials such as flyers, social media posts, posters, and business cards.

• Template Studio: Admins can control which template elements are editable and which are locked, providing a balance between creativity and brand adherence.

• Creative Automation (DNA feature): Automatically includes content based on user profiles, such as relevant text (prices, addresses) and design elements tailored to specific teams or locations.

• Integration with Adobe Creative Cloud: Enables design teams to work directly with assets stored in Marvia’s Digital Asset Management system within Adobe apps, speeding up the creative process.

• Workflow Customization: Streamlines approval processes and automates repetitive tasks, reducing central team workload.

• Multilingual Support: Available in multiple languages (English, Spanish,

• Pricing Model: Marvia’s pricing is customized based on the features required and the number of users or locations. Prospective clients must fill out a form to receive a tailored, no-obligation price estimate.

• Setup Fees: While specific setup fees are not publicly listed, the terms indicate that templating and customer development services are provided as agreed in the Statement of Work (SOW) and may incur additional costs if they exceed the agreed scope.

• Maintenance and Support: Support services are available during normal business hours for a set number of included support hours specified in the SOW. Additional support can be purchased at current rates.

• Fee Adjustments: Marvia reserves the right to adjust fees if there are changes in scope, increased costs, or inaccurate initial estimates.

• Payment Terms: Payments are due within 30 days of invoice, with late fees and interest applicable for overdue payments.

• No Public Fixed Pricing: Marvia does not publish fixed prices or standard setup fees; all costs are negotiated and detailed in the SOW.

• Training: Marvia provides comprehensive onboarding and personalized training tailored to each client’s specific marketing workflows. This ensures new users quickly learn how to utilize dynamic templates, campaign tools, and the digital asset management system effectively.

• Support Options: Multiple support channels are available, including 24/7 live representatives, chat, email/help desk, phone support, a knowledge base, FAQs, and user forums. This variety ensures users can access assistance whenever needed.

• Service Level Agreement (SLA): Marvia commits to timely responses based on issue severity, ensuring critical problems are addressed within hours.

• Data Hosting: All data is hosted on Amazon Web Services (AWS) infrastructure located in Frankfurt, fully compliant with strict European data protection regulations. AWS provides high data durability and availability.

• Encryption: Data in transit is protected with 256-bit encryption using TLS/SSL protocols. Sensitive information and credentials are stored encrypted with AES standards. SSL/TLS certificates authenticate both client and server connections.

• Authentication and Access Control: Marvia supports Single Sign-On (SSO) and enforces strong password policies. Role-based permissions control user access to features and content, ensuring users only have access to what they need.

• Network Security: Servers are housed within a Virtual Private Cloud (VPC) with network access controls to prevent unauthorized access. Regular vulnerability scanning and third-party penetration testing help identify and mitigate risks.

• Disaster Recovery: The infrastructure spans multiple availability zones to ensure failover capability. Databases are backed up daily, and audit logs monitor user activity.

• Employee Security Practices: Staff undergo mandatory annual security training and adhere to confidentiality agreements and device security policies.

• Incident Response: A formal incident response plan is in place to quickly address security breaches and notify clients if critical incidents occur.

• Update Cadence: Major product updates are released quarterly, including new features, improvements, and bug fixes.

• Update Management: Updates cover modules such as Digital Asset Management, Creative Requests, and administrative tools. These are deployed centrally and seamlessly to all customers without service disruption.

• Communication: Customers receive notifications about updates and new features through product newsletters.

• Service Availability: Marvia guarantees 99.9% uptime during updates and maintenance, with support teams available to resolve any issues promptly.

• Data Ownership: Marvia respects that customers retain ownership of their data. The platform acts as a data processor, managing and storing customer data to provide its services but does not claim ownership over the customer’s data. Customers have full control over their personal and business data stored within Marvia.

• Data Portability: Customers have the right to access, export, and retrieve their data. Marvia supports data portability in compliance with GDPR, allowing customers to obtain their data in a commonly used, machine-readable format upon request or contract termination.

• Data Retention and Deletion: Personal data is retained only as long as necessary for the purposes of providing the service or as required by law. Upon customer request or contract end, data will be anonymized or deleted in accordance with privacy policies and GDPR requirements.

• Flexible Scaling: Marvia’s service agreements allow clients to scale the number of users, locations, or features up or down as their organizational needs change.

• Adjustments in Fees: Changes in scale may result in adjustments to fees, which are negotiated and documented in the Statement of Work (SOW) or contract amendments.

• Notice Period: Clients are typically required to provide notice to Marvia regarding scaling changes to allow proper adjustments in service provisioning and billing.

• Contractual Flexibility: The platform supports growth or downsizing without penalty, but specific terms depend on the signed agreement and may include minimum usage commitments or notice periods.

• Contract Duration: Contracts are generally fixed-term, with specific durations outlined in the agreement or SOW.

• Renewal: Contracts often renew automatically unless either party provides notice of non-renewal within a specified timeframe before the contract end date.

• Cancellation: Clients may cancel the contract subject to terms in the agreement, which usually require advance written notice (often 30 to 90 days).

• Early Termination: Early termination may incur fees or penalties if it violates minimum term commitments or if termination is without cause.

• Fee Adjustments: Marvia reserves the right to adjust fees upon renewal based on changes in scope, inflation, or service enhancements, with prior notice to the client.

• Payment Terms: Outstanding fees remain payable through the contract term unless otherwise agreed.

• GDPR Compliance: Marvia fully complies with the European Union General Data Protection Regulation (GDPR), ensuring high standards for data privacy, security, and user rights.

• Data Protection: Hosting and data processing are aligned with EU data protection laws, with data stored securely on AWS infrastructure located in Frankfurt.

• Security Certifications: While specific certifications are not publicly detailed, Marvia leverages AWS’s rigorous security framework, which includes ISO 27001, SOC 2, and other industry standards.

• Privacy Principles: Marvia adheres to principles of lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, and confidentiality as required by GDPR.

• User Rights: The platform supports rights such as data access, rectification, erasure, and objection to processing, ensuring compliance with privacy regulations.