Loom
by Loom
by Loom
Profile Information Last updated on: 23 August 2024
Profile Information Last updated on: 23 August 2024
We help make selecting a software for your business effortless, economical and efficient.
by Loom
by Loom
Profile Information Last updated on: 23 August 2024
Profile Information Last updated on: 23 August 2024
The implementation process for Loom software, as inferred from the provided sources, does not have a one-size-fits-all answer regarding its duration, as it largely depends on the specific use case and the complexity of the integration. However, we can outline a general approach to implementing Loom based on the information available from the sources.
Understanding Loom Software
Loom is a video messaging tool that allows users to record screen, camera, or both, making it easier to communicate asynchronously with team members, clients, or customers. It offers features like easy sharing and embedding, video clip trimming and stitching, transcriptions and closed captions, video privacy controls, custom backgrounds, and viewer insights. Loom's SDK for developers also enables embedding Loom's video recording and sharing capabilities directly into other applications, providing a more personalized way to communicate within apps.
Implementation Process
1. Planning and Requirements Gathering: The first step involves understanding the specific needs of your organization and how Loom can meet those needs. This could involve deciding between using Loom's standalone application or integrating its capabilities into your own software using the Loom SDK.
2. Setting Up Accounts and Permissions: For standalone use, this involves creating Loom accounts for your team members and setting up the appropriate permissions and privacy controls. If integrating via the SDK, you'll need to get the API keys and set up permissions accordingly.
3. Integration and Development (If Using Loom SDK): For those looking to integrate Loom into their own applications, developers will need to work with the Loom SDK. This involves embedding the Loom recording and sharing capabilities into your app, which requires some development effort. The complexity and duration of this step will vary based on the specific integration requirements and the existing infrastructure.
4. Training and Onboarding: Regardless of whether you're using Loom standalone or integrating it into your app, it's crucial to train your team on how to use Loom effectively. This includes understanding how to record, share, and manage videos.
5. Deployment: Once everything is set up and everyone is trained, you can roll out Loom to your team or launch your app with Loom integration to your users.
6. Ongoing Support and Maintenance: After deployment, you'll need to provide ongoing support for users and maintain the integration with updates and improvements as needed.
Duration
The duration of the implementation process can vary widely. For standalone use, the setup can be relatively quick, potentially taking only a few days to get up and running, including basic training For integrations using the Loom SDK, the timeline can extend significantly, depending on the complexity of the integration, the development resources available, and the extent of testing and user training required. This could range from a few weeks to several months.
1. SDK Custom Features: Loom's SDK Custom provides infrastructure to add asynchronous video into applications with a custom user interface (UI). This allows businesses to integrate camera and screen recording functionality seamlessly into their own applications, maintaining the native look and feel of their existing software.
2. Branding and UI Customization: With SDK Custom, businesses can minimize or completely remove Loom branding from the video recording interface. This feature is crucial for maintaining brand consistency and offering a seamless user experience. The UI is fully composable, meaning it can be tailored to match the design and user experience of the application it is integrated with.
3. Video Management: Videos created through SDK Custom are saved to the application’s workspace and managed by the developer, rather than by individual end-users. This centralized management is essential for businesses that need control over video content and its distribution.
4. Pricing and Billing: SDK Custom is a paid service for developers, with usage-based pricing. This includes costs per minute for video creation and storage. This model allows businesses to scale their use of the service according to their specific needs.
5. No End-User Loom Account Required: Unlike the SDK Standard, SDK Custom does not require end-users to have a Loom account. This feature is particularly beneficial for businesses wanting to provide a streamlined experience without requiring users to go through additional sign-up processes.
6. Developer Control and Responsibilities: Developers using SDK Custom have significant responsibilities and control, including ensuring compliance with data protection and privacy laws, managing user content, and maintaining the security of the integration.
7. Custom Terms and Conditions: The use of SDK Custom is governed by specific terms that outline the permissible uses and restrictions, ensuring that developers adhere to guidelines that protect both the developer and the end-users.
8. Security and Compliance: Loom commits to using commercially reasonable measures to maintain the security and integrity of the service, which is crucial for businesses concerned with data security and regulatory compliance.
1. Shopify Accelerator - Arq Design Studio:
- A specific charge of $500 CAD is mentioned if the client requests raw files to be backed up to a different system, which covers prep, documentation, and training.
2. SSO Wall of Shame:
- This source lists various SSO (Single Sign-On) pricing models, indicating that additional costs can include higher pricing tiers for enabling SSO features on different platforms. For example, adding SSO to a plan can cost $5 per user per month, and upgrading to a plan that includes SSO often requires contacting the provider for pricing.
3. Payment Gateways:
- Razorpay charges a transaction fee of 1.85% for Indian Credit/Debit cards and net banking, with zero transaction fees for UPI & Rupay Debit cards. It also mentions zero annual maintenance charges.
- Another source on international payment gateways mentions various fees including setup costs, transaction charges, currency conversion charges, monthly or yearly fees, and fees for chargebacks.
4. ATM Business:
- In the ATM business, additional costs include machine purchase or lease, location fees, installation and maintenance, cash replenishment, and transaction processing fees.
Loom Software offers a variety of training and support options to new users to ensure they can effectively use the platform for their video recording and sharing needs. Here are the key training and support features provided by Loom:
1. Comprehensive Editing Suite: Loom includes professional-grade editing tools such as trimming, split-screening, annotations, and more, which are essential for creating engaging and informative videos. This suite is part of the platform's offering to help users produce high-quality content.
2. Multiple Quality Options: Users have the flexibility to record videos up to 1080p using the Google Chrome screen recorder extension and HD or 4K resolution using the desktop app for Windows and Mac. This ensures that the recorded content looks crisp and clean on any device or platform.
3. True Full-Screen Capture: Loom's full-screen capture feature eliminates the need to tweak settings or manually set recording boundaries each time you want to capture video, making the recording process more straightforward and efficient.
4. Communication Tools: Beyond just capturing video, Loom allows users to share videos instantly and effortlessly. It also enables recipients to respond to content with feedback, comments, and even emojis, fostering an interactive communication environment.
5. Hosting Capabilities: Loom’s cloud-based platform offers hosting capabilities to save and share content right in the user's video library. This eliminates the need for rendering and uploading video captures to a separate platform, streamlining the sharing process.
6. Support Options: Loom offers a range of support options including Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, and 24/7 Live rep support. These options ensure that users can get help whenever they need it, regardless of the time of day.
7. Educational Resources: Loom provides educational resources specifically for teachers and students through its Loom for Education program. This includes unlimited videos, up to 45 min video recording length, and access to various recording and editing tools. It's designed to support classroom work and enhance the educational experience.
8. Troubleshooting Guides: For common recording errors, Loom offers troubleshooting guides to help users quickly fix issues. This includes steps like restarting the device, checking for updates, and manually uninstalling and reinstalling the app if necessary.
These training and support features are designed to help new users quickly become proficient with Loom, enabling them to create, edit, and share videos with ease. Whether for educational purposes, team communication, or customer engagement, Loom provides the necessary tools and support to ensure users can leverage video content effectively.
Loom employs a comprehensive set of security measures to protect data, as detailed in the provided sources. These measures span physical, technical, and administrative aspects to ensure the security and integrity of customer data.
Physical Security Measures
1. Data Center Facilities: Loom's data centers have physical access restrictions and monitoring, which may include multi-zone security, man-traps, perimeter deterrents, on-site guards, biometric controls, CCTV, and secure cages. These facilities also feature fire detection and suppression systems.
Technical Security Measures
1. Access Administration: Access to the Loom Product by ServiceNow employees and contractors is protected by authentication and authorization mechanisms, including complex passwords with expiration dates and two-factor authentication.
2. Service Access Control: The Loom Product provides user and role-based access controls, which customers are responsible for configuring within their instances.
3. Firewall System: An industry-standard firewall is installed and managed to protect the Loom Product by inspecting all ingress connections routed to the Loom environment.
4. Data Encryption: Data is encrypted in-transit using TLS 1.2+ and at-rest using an industry-standard AES-256 encryption algorithm.
5. Vulnerability Management: Loom regularly scans production infrastructure, applications, and networks for vulnerabilities using off-the-shelf tools to identify potential vulnerabilities that could impact their systems.
Administrative Security Measures
1. Personnel Security: ServiceNow performs background screening on all employees and contractors who have access to Customer Data.
2. Security Awareness and Training: ServiceNow maintains a security and privacy awareness training program that includes appropriate training of ServiceNow personnel on the Security Program.
Additional Security Practices
1. SOC 2 Compliance: Loom's SOC 2 Type I and Type II reports attest to the controls in place governing the security of customer data as they map to Trust Service Principles (TSPs).
2. Incident Response: Loom has an incident response program that addresses events which cause disruptions to the quality of their service, including defined escalation paths and engaging the appropriate teams to investigate, communicate, and remediate the incident.
Loom Software manages its updates by frequently releasing new versions to improve functionality and address any issues. Users can check for updates in the desktop app by opening the app, clicking on the ellipses in the upper-right corner, and selecting "Check For Updates." If a new version is available, it will automatically download and prompt the user to restart the Loom Desktop Client for the update to take effect. This process ensures that users always have access to the latest features and security enhancements provided by Loom.
1. User Data Ownership: Loom acknowledges that the data provided to or accessed by developers in connection with the Loom Platform, including personal data, remains the responsibility of the developer. Developers are instructed to handle user data only as authorized by end users and in accordance with applicable laws and their own privacy policies.
2. Data Portability Rights: Loom supports the right to data portability, which allows users to request the transfer of their personal data to another organization or directly to themselves. This is in line with GDPR requirements, ensuring users can easily retrieve their personal data in a structured, commonly used, and machine-readable format, and transfer it to another data controller without hindrance.
3. Responsibility for User Data: Developers using the Loom Platform are responsible for managing requests related to user data, including modifications and deletions. They must provide users with clear and accessible means to manage their personal data, further supporting the principle of data portability.
4. Compliance with Data Protection Laws: Loom's Data Processing Addendum (DPA) and GDPR compliance statements reinforce its commitment to processing personal data only based on documented instructions from the customer and in compliance with applicable data protection laws. This includes assisting customers in fulfilling their obligations under data protection laws, which encompasses data portability among other rights.
These policies demonstrate Loom Software's commitment to ensuring users have control over their personal data, including the ability to transfer it as needed, in compliance with data protection regulations like GDPR.
1. Enterprise Customers and Large Deployments: Loom has successfully onboarded enterprise customers, including a notable case of a 10,000+ seat deployment. This indicates Loom's capability to scale up to meet the needs of large organizations, suggesting a degree of flexibility in accommodating growing user bases within companies.
2. Pricing and Plans: Loom's approach to serving both individual users and enterprise customers implies a tiered pricing model that could potentially allow organizations to adjust their plans based on current needs For example, companies might start with a smaller plan and scale up as their usage of Loom expands, or vice versa.
3. SDK Capabilities: The mention of building out SDK capabilities for broader market positions suggests that Loom is focusing on providing tools that can be integrated into various platforms and applications. This could offer organizations the flexibility to scale their use of Loom's features within their own products or services, adjusting as their requirements evolve.
4. Remote Work Software Adoption: The discussion around the adoption of remote work software highlights the importance of identifying core necessities and the willingness to try and commit to new tools. This process inherently involves evaluating and adjusting the tools used by an organization as its needs change, which could apply to scaling up or down with Loom as part of a remote tech stack.
1. Contract Renewal:
- For subscriptions with annual payments, the contract term is one year. If the contract is not canceled at least one month before the end of the term, it automatically renews for another year.
- During any renewal term of subscription/licenses, the terms, conditions, and provisions set forth in the agreement remain in effect.
2. Cancellation:
- Subscribers may terminate their agreement immediately upon giving written notice to Loom Analytics within 30 days of being deemed to have received notice from Loom Analytics of Additional Terms.
- Upon termination of the agreement, all of the subscriber's rights cease immediately, and the subscriber must erase any downloaded data and/or features improperly copied onto any computer controlled by the subscriber.
- Loom may terminate the Developer Terms for material breach, if the Developer's use of the Loom Platform may cause harm or liability for Loom or its users, or at Loom’s convenience upon prior notice to the Developer. Both parties will delete the other party’s Confidential Information on termination.
- In the event of termination without notice due to specific circumstances outlined in the terms, the subscription fee may be refunded proportionally if the customer does not want to wait for a resolution.
3. Effect of Termination:
- Certain sections intended by their nature to survive termination will indeed survive, including confidentiality obligations and any sections related to indemnity or liability.
- Upon expiration or termination of an agreement, the customer's rights to use the applicable products or services will cease, and the customer must immediately stop accessing and using the products or services. The customer must also delete (or, on request, return) all license keys, access keys, and any product copies.
These data points indicate that Loom and related services have structured policies for contract renewal and cancellation, emphasizing the importance of timely communication from the customer to avoid automatic renewal and outlining specific conditions under which contracts can be terminated.
Loom software meets several compliance standards to ensure the security and privacy of user data. Here are the specific compliance standards that Loom adheres to:
1. SOC 2 Compliance: Loom has achieved SOC 2 Type I compliance, which is a significant milestone indicating that Loom has established and follows strict information security policies and procedures, encompassing the security, availability, processing integrity, confidentiality, and privacy of customer data.
2. GDPR Compliance: Loom is compliant with the General Data Protection Regulation (GDPR), which is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. It also addresses the transfer of personal data outside the EU and EEA areas.
3. Data Processing Addendum (DPA): Loom's DPA ensures compliance with GDPR by detailing the data processing responsibilities of Loom when handling personal data. It includes provisions for data transfers out of the European Union, Switzerland, and the United Kingdom, ensuring that Loom adheres to the necessary legal frameworks for data protection.
These compliance measures demonstrate Loom's commitment to maintaining high standards of data security and privacy, aligning with both U.S. and international regulations.
By Loom