LiveHelpNow
by LiveHelpNow
by LiveHelpNow
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by LiveHelpNow
by LiveHelpNow
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for LiveHelpNow software involves a few key steps:
Set up your account by adding operators and creating departments in the admin panel.
This is a quick process where emails are automatically sent to operators with credentials to download the console.
Customize the various systems like chat, tickets, callbacks, and knowledge base to match your branding and preferences.
This includes customizing chat windows, ticket forms, callback forms, and publishing the knowledge base. The customization options are extensive, allowing you to fully brand the software.
Generate the chat code from the admin panel and add it to your website, or email it to your webmaster.
This embeds the chat widget on your site for visitors to initiate chats.
The implementation can be done relatively quickly, especially if you follow the guided process in the admin panel menus.
For new users, LiveHelpNow recommends a live demo with their specialists to get properly set up and trained.
LiveHelpNow offers extensive customization options to tailor the software to specific business needs:
All customer-facing windows like chat, tickets, and knowledge base can be fully customized with your logos, color schemes, messaging, and custom CSS styles.
You have full control over the branding and look.
Chat features like pre-chat requirements, system messages, chat invitations, billboards, and post-chat surveys are all customizable.
This allows you to gather required information and provide tailored experiences.
The ticket system forms and workflow can be customized based on your support processes.
You can choose what information to collect and how tickets are handled.
The knowledge base can be published with your branding, and you have full control over creating and managing articles.
With its extensive customization options, LiveHelpNow can be molded to fit the specific needs and processes of your business across all its support channels.
LiveHelpNow's pricing is straightforward with different service costs that can be bundled:
Live chat, ticket management, and knowledge base are each $21 per operator per month.
The chatbot is a flat $95 per month fee including setup and maintenance.
Call management is $9 per agent per month.
For enterprises, there is an additional $15 per agent per month fee that includes extended features like 2-year data storage, multi-brand support, IP restrictions, and custom development.
Additional SMS credits can be purchased separately in bundles from $10 to $2375 per month based on the number of messages.
There are no setup fees mentioned. Maintenance is included for the chatbot, and likely for the core services as well based on the pricing structure.
However, additional support charges may apply for services like custom development for enterprises.
LiveHelpNow regularly releases updates and enhancements to its software, with a focus on improving the agent workspace, AI capabilities, and customization options for the chat widget:
In 2023, major updates were made like the new Agent Workspace, infrastructure enhancements, and the launch of Hue AI
For 2024, the roadmap includes further improving the Agent Workspace (especially for tickets), enhancing Hue AI to be more conversational and accurate, and adding more admin tools to customize the chat widget
Specific enhancements planned for the chat widget in 2024 include easier application of custom colors, CSS, and labels, allowing admins to match branding without code
The updates aim to keep LiveHelpNow aligned with key trends like self-service tool utilization and AI-supported automation to bring more ease to customer service operations
The company is committed to maintaining 9999%+ uptime as a key goal
LiveHelpNow has a clear policy on customer data ownership and portability:
Customer data is not sold or shared - you have full ownership of your data
You can request extracts of your raw data on-demand at any time
For enterprises, automatic data purging on a schedule is available to meet compliance needs
This gives customers full control and flexibility over their data, with the ability to access and manage it as needed The data portability allows for easy migration if required.
LiveHelpNow's pricing is based on a per-agent model with the ability to scale up or down as needed:
Live chat, ticket management, and knowledge base are each $21 per operator per month.
The chatbot is a flat $95 per month fee Call management is $9 per agent per month.
For enterprises, there is an additional $15 per agent per month fee for extended features
Additional SMS credits can be purchased separately in bundles based on the number of messages.
This allows organizations to easily adjust their subscription as their team size changes, without being locked into a fixed plan The per-agent pricing ensures you only pay for what you need.
There are no setup fees mentioned, indicating a straightforward onboarding process
Maintenance is included for the chatbot, and likely for the core services as well based on the pricing structure.
A free plan is not currently offered, but is being considered for a future launch
The search results do not specify contract lengths, renewal policies, or cancellation terms Customers would need to consult LiveHelpNow's sales team or agreement documents for the full contract details
LiveHelpNow has implemented robust security measures and compliance standards to protect customer data:
All data is stored in SOC 2 Type II certified data centers with backup sites
SOC 2 is an auditing standard for security, availability, and confidentiality
Data is transmitted via 256-bit encrypted SSL and stored behind firewalls, encrypted at rest using Transparent Data Encryption (TDE)
For enterprises, IP address restrictions can be configured to limit account access.
Multi-factor authentication and single sign-on are available for secure account access
These certifications, encryption protocols, access controls and compliance options demonstrate LiveHelpNow's commitment to meeting industry standards for data security and privacy However, the search results do not specify which specific compliance regulations are met
By LiveHelpNow