by LiveHelpNow
by LiveHelpNow
Profile Information Last updated on: 6 October 2024
Profile Information Last updated on: 6 October 2024
By LiveHelpNow
LiveHelpNow is a leading provider of omnichannel customer support solutions designed to enhance customer satisfaction and streamline business operations. By integrating advanced AI technology, LiveHelpNow equips support teams with the tools they need to manage communications across multiple channels, including live chat, SMS, email, and social media. This comprehensive platform not only reduces agent stress but also ensures customers receive prompt and accurate responses, transforming chaotic contact centers into efficient, customer-centric environments. With LiveHelpNow, businesses can leverage AI-powered chatbots, real-time analytics, and seamless CRM integration to improve customer interactions and drive growth. The platform’s innovative features, such as automated ticketing, secure data sharing, and multilingual support, empower agents to deliver exceptional service while maintaining high levels of security and compliance. Whether you’re a small business or a large enterprise, LiveHelpNow provides the scalable solutions needed to turn every customer interaction into a positive experience.
With its extensive omnichannel capabilities, LiveHelpNow distinguishes itself from other customer care platforms by enabling organizations to handle social media, SMS, email, and live chat from a single interface. Artificial intelligence (AI)-driven chatbots, real-time analytics, safe data exchange, and fast language translation are some of its distinctive characteristics that improve customer pleasure and agent productivity. Furthermore, LiveHelpNow provides financial-grade security, automated ticketing, and strong CRM connectivity, making it a flexible and safe option for companies of all sizes.
Seller
LiveHelpNow
HQ Location
Hatboro, Pennsylvania
Company Website
http://www.livehelpnow.net/
Contact
+1 8775483001
Year Founded
2003
Canned Responses
Geotargeting
Customizable Branding
Offline Form
Proactive Chat
Screen Sharing
Integration
Mobile Compatibility
$ 21
per User per Month
$ 21
per User per Month
$ 21
per User per Month
$ 9
per User per Month
Livehelpnow1.webp
Livehelpnow.webp
How is LiveHelpNow in terms of value for money?
for my 10000 people companyHow is LiveHelpNow in terms of ease of use?
for my 10000 people companyEnglish
Arabic
Where in GCC does LiveHelpNow have offices?
Not available.
Who are LiveHelpNow customers in Middle east?
Not Available.
What is LiveHelpNow local address?
Not available.
Is LiveHelpNow platform available in Arabic?
Yes.
Does LiveHelpNow platform use AI? And where?
Yes, LiveHelpNow uses AI in several aspects of its customer service platform:
AI-Powered Chatbots
LiveHelpNow is working on delivering a ChatGPT-powered AI chatbot to be released later this year
These AI-powered chatbots can handle a large volume of customer inquiries, provide 24/7 availability, and continuously learn and improve over time by analyzing customer interactions and feedback.
Hue: LiveHelpNow's ChatGPT-Powered AI Tool
Hue is LiveHelpNow's AI tool that sources answers to customer questions by using the company's data like chat transcripts, knowledge base, website data, and internal documents.
This ensures fast and accurate responses without human agent assistance. Hue also offers an agent-assist feature that can provide expanded responses and recommend the most accurate answers.
AI for Personalization and Predictive Analytics
AI algorithms can analyze historical customer data to identify trends and make predictions about future customer behavior.
This allows businesses to anticipate customer needs and prepare accordingly, such as stocking up on inventory or adjusting staffing levels.
AI for Reducing Human Errors
AI-powered systems ensure consistent and accurate responses, minimizing the risk of miscommunication or misinformation that can occur with human agents.
LiveHelpNow's Hue tool can eliminate grammatical and tactical errors within agent operations
can livehelpnow's ai technology be integrated with other customer service tools.
What AI does LiveHelpNow use? Chat GPT, etc.
Chat GPT.
Is LiveHelpNow a web3 company?
Not available.
Is there any Web3 components?
Not available.
Compatibility Check
