The implementation process for Leapsome is designed to be efficient and supportive, ensuring that organizations can quickly integrate the platform into their HR operations. Here’s a detailed overview:
Ongoing Optimization: Leapsome's team remains available for continuous support and optimization, helping organizations adapt the platform as their needs evolve.
The entire implementation process is designed to be quick, with the expert team ensuring that companies are up and running efficiently. The exact duration can vary based on the complexity of the organization’s needs but is generally streamlined for rapid deployment.
Leapsome is highly customizable to fit specific business needs. The platform offers modular features that allow organizations to select and configure modules such as Reviews, Goals, Surveys, Learning, Compensation, Meetings, Competency Framework, and Instant Feedback. This flexibility enables businesses to tailor the software to align with their unique processes and objectives. Customizable templates facilitate performance evaluations and feedback exchanges, ensuring that the platform meets the specific requirements of different organizational structures and cultures.
Leapsome does not charge setup fees or have hidden costs for implementation. The pricing model is based on a per-user subscription that starts at $8 per user per month, depending on the number of employees and selected modules. While ongoing email support and access to the Success Center are available for all users, dedicated customer success services are provided for contracts of €6,000 (or US$6,000) or more annually. This ensures that organizations receive tailored support and guidance as part of their subscription package.
Leapsome provides comprehensive training and support to ensure new users can effectively utilize the platform. The onboarding process includes personalized assistance from a Customer Success Manager (CSM) who guides organizations through setup and customization. Leapsome offers a variety of resources, such as articles, videos, and best-practice guides available in their Success Center. For contracts worth €6,000 (or US$6,000) or more annually, dedicated customer success services are available. Additionally, ongoing email support is provided for all users, ensuring continuous assistance as needed.
Leapsome prioritizes data security with robust measures to protect user information. The platform complies with industry standards for data protection, ensuring secure handling of personal and organizational data. Leapsome implements encryption protocols to safeguard data during transmission and storage. It also offers integrations with major HRIS platforms, enhancing security through streamlined data management processes. Regular audits and compliance checks further bolster the platform's security posture, ensuring that user data remains protected against unauthorized access and breaches.
Leapsome releases updates frequently, with improvements being made on a daily basis. New features and enhancements are presented in monthly product update webinars, which allow users to stay informed about the latest developments. These webinars are recorded and shared with those who register, ensuring that all users have access to the information even if they cannot attend live sessions. This approach ensures that the platform remains up-to-date with user needs and industry trends, providing continuous improvement and innovation.
Leapsome's policy on data ownership ensures that users retain ownership of all content, information, and data uploaded to the platform. Users have the right to download their data in a readable format, such as CSV files, within 30 days of terminating their subscription. This policy facilitates data portability, allowing organizations to export their data for reporting or integration with other systems. After termination, Leapsome retains user data in an inactive status for as long as required by applicable laws before securely deleting it. This approach provides flexibility and control over user data while ensuring compliance with legal requirements.
Leapsome offers flexibility in scaling its platform to meet changing organizational needs. As a modular system, businesses can choose which features and modules to implement based on their current requirements. This allows organizations to scale up by adding more users or modules, such as performance reviews, goals, surveys, and learning paths, as their needs grow. Conversely, they can scale down by adjusting these elements if their requirements decrease. The pricing model is based on a per-user subscription starting at $8 per user per month, which can be adjusted according to the number of users and selected modules.
ISO 27001:2022: Leapsome is certified under ISO 27001:2022, ensuring robust information security management.
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