Frequency of Updates
Kofax Capture does not follow a regular release schedule for patches and updates. Instead, updates are released as needed to address specific issues or enhance functionality. This approach allows Kofax to respond promptly to any emerging needs or vulnerabilities.
Management of Updates
The process for managing updates in Kofax Capture involves several steps:
- Downloading Updates: Updates, including service packs and fix packs, can be downloaded from the Kofax fulfillment site. Users need to log in with their Kofax license to access the necessary files.
- Installation Process:
- Service Packs: These are more involved updates that may include database updates. The installation of a service pack generally takes between five and 15 minutes. The process involves running the update program as an administrator and following the on-screen instructions. The system may require a reboot after the installation.
- Fix Packs: These are typically smaller updates that address specific issues and are faster to install compared to service packs. The installation process is similar to that of service packs but usually does not involve database updates.
- Batch Class Updates: Kofax Capture allows for batch class updates, which specify processing options for all documents in a batch. These updates ensure that the latest published version of batch classes is used, although certain changes may not affect already scanned batches.
- Documentation and Support: Kofax provides comprehensive documentation, including release notes, to guide users through the update process. The release notes contain important information about the updates that may not be included in other documentation.
- Error Handling: In case of errors during the update process, Kofax Capture logs these errors in an error file, which can be used by support personnel to troubleshoot and resolve issues.