Knock CRM is a multifamily leasing and resident engagement platform designed to streamline operations, maximize occupancy, and drive revenue growth for property managers and leasing teams. Its suite of front-office tools includes self-service tour scheduling (Knock Now™), unified source attribution and campaign management, omnichannel communication (email, text, voice, chat), task management with gamification, advanced visitor experience, centralized dashboard for remote agent oversight, and strategic planning with Knock Insights for data-driven decision-making. Knock CRM empowers mobile workforces, supports robust team performance and benchmarking, enables seamless PMS and API integrations, and delivers modern, analytics-driven leasing experiences that improve renter satisfaction and operational efficiency for multifamily owners and operators.
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Self-scheduling tours (Knock Now™)Lead-to-lease workflow automationSource attribution trackingAutomated marketing campaignsOmnichannel messaging (email, text, voice, chat)Unified communications inboxGamified task management for leasing teamsProspect follow-up automationVisitor management and flexible tour optionsPerformance benchmarking and analyticsTeam activity tracking and reportingCentralized dashboard for multiple propertiesMobile leasing app for on-the-go teamsLead nurture sequencesApplication and lease status trackingVirtual leasing and move-in facilitationPMS (property management system) integrationAPI integration supportCorporate and onsite analytics (Knock Insights)Automated reminders for follow-ups and renewalsPerformance scorecards for teams and individualsAutomated tour confirmations and remindersMulti-property lead routingResident engagement trackingReal-time reporting across portfoliosHelp DeskKnowledge BaseFAQsForumEmailMobile - AndroidDesktop - MacCloud, SaaS, Web-BasedDesktop - WindowsMobile - iPhone
Knock CRM
By RealPage, Inc
