Kissmetrics
By Sandstorm Analytics Inc
Sign up for a Kissmetrics account by choosing a plan or starting a free trial on their website.
Receive a unique JavaScript snippet from Kissmetrics and add it to every page of your website or app where you want to track user actions.
Use the verification tool in the Kissmetrics dashboard to ensure the tracking code is working and data is being collected correctly.
Decide which user actions (events) are important to your business goals, such as “Product Viewed,” “Add to Cart,” or “Purchase Completed.
Use JavaScript or tag managers (like Google Tag Manager) to log defined events, including relevant event properties for detailed insights.
Monitor real-time event tracking within the dashboard to confirm that all events and properties are being captured as intended.
Connect Kissmetrics with third-party platforms (e.g., Segment, RudderStack, Shopify) to unify data and streamline analytics workflows.
Utilize Kissmetrics’ onboarding support, documentation, and tutorials to familiarize your team with the dashboard, reporting, and analytics features.
Kissmetrics offers a high degree of customization to fit specific business needs:
Custom Event Tracking: Businesses can define and track custom events that are specific to their user interactions and business goals.
User Segmentation: The platform allows for detailed user segmentation, enabling businesses to categorize users based on various criteria such as behavior, demographics, and more.
A/B Testing: Kissmetrics supports A/B testing to help businesses optimize their user flows and designs.
Custom Dashboards and Reports: Businesses can create custom dashboards and reports to visualize the data in a way that is most meaningful to them.
Kissmetrics provides expert onboarding and customer support as part of their subscription plans, even the lower-tier Silver plan.
They have a support website with documentation, guides, and resources to help new users get started. This includes guides on setup, implementation, naming conventions, e-commerce essentials, etc.
However, the search results do not provide extensive details on the exact training programs or resources offered to new customers beyond the initial onboarding.
Kissmetrics is a leading provider of data protection solutions, ensuring data privacy and industry compliance. Key security measures include data encryption using SSL, limited access controls, server isolation, proprietary data format, automated testing, disaster recovery measures, compliance with GDPR, CCPA, and other global data privacy regulations, internal data handling with unique product keys, a robust password policy, and prompt reporting of security vulnerabilities.
Data is encrypted during transmission and stored in a proprietary format, with only authorized personnel having access to sensitive data. Servers are isolated to prevent breaches, and data is stored in a proprietary format to prevent unauthorized access. Automated testing is used to detect and guard against SQL injection attacks and other security violations.
Kissmetrics, a SaaS platform, releases regular updates to improve functionality, add new features, and address security vulnerabilities. These updates are managed through automated testing to prevent security vulnerabilities. Users are typically notified of significant updates or changes, especially those affecting their use of the platform. Regular security audits are conducted to ensure the platform remains compliant with industry standards and regulations. The exact frequency of updates is not specified.
Client Ownership: As between you (the client) and Kissmetrics, you retain ownership of any information, data, and statistics that Kissmetrics obtains from your website, such as raw data and log files generated by and/or provided to the Kissmetrics services.
Providing you with reports and other service-related functions.
Analyzing and improving the Kissmetrics services.
Compiling aggregate data for statistics, metrics, insights, and general trend data for marketing and promotional purposes (presented only in aggregate form and not identifying you or your visitors without your permission).
Access and Download: Clients are permitted to remotely access the Kissmetrics services to view and download their reports and stored data from the Kissmetrics website.
Account Termination: Upon termination of services, all access to the services and any data or information stored in your account will be lost. It is the client’s responsibility to download any required data before the end of the service period, as historical report data will no longer be available after account termination.
Kissmetrics offers flexible, scale-based pricing that is designed to accommodate changes in your organization’s needs as you grow or downsize378. Here’s how scaling up or down works with Kissmetrics:
Tiered Plans: Kissmetrics provides several pricing tiers (such as Silver, Gold, and Platinum), each with different levels of included monthly events, user seats, and advanced features. This structure makes it easy to move between plans as your event volume or feature requirements change.
Customizable Options: For larger organizations or those with unique needs, Kissmetrics offers custom plans (like the Platinum or Enterprise tiers) that can be tailored to your specific requirements, including custom event limits, advanced reporting, and dedicated support.
Pay-As-You-Go Flexibility: Some options allow for a pay-as-you-go model, which is particularly useful for businesses with fluctuating analytics needs or those testing the platform before committing to a larger plan.
Support for Scaling: As you scale up, you can request additional features, higher event limits, or more user seats. Conversely, if your needs decrease, you can switch to a lower-tier plan or adjust your custom plan accordingly.
Automatic Renewal: At the end of your current subscription period, your Kissmetrics plan will automatically renew for the same duration as your previous subscription period unless you provide written notice of non-renewal at least 30 days before the end of your current term. Notice must be sent via email to [email protected].
Billing Cycle: You may choose annual, bi-annual, quarterly, or monthly billing cycles. Regardless of the billing cycle, you are responsible for the full subscription fees for the entire chosen period.
Renewal Pricing: Any discounts applied to a previous subscription may not carry over to a renewed subscription, including automatic renewals. The amount billed for each renewal period may vary due to promotional offers, plan changes, or applicable taxes.
Fee Changes: Kissmetrics may change service fees at any time. Such changes will take effect from the first billing cycle occurring more than 30 days after notice is provided.
Notice Requirement: Active customers may cancel their plans by providing a 30-day notice via email to [email protected].
Final Payment: If your plan renews within 30 days of your cancellation request, you are responsible for payment for the following pay period. Payment for the final period is made at the time of the cancellation request.
No Refunds: There are no refunds or credits for partial or unused months of service upon cancellation. All fees paid are non-refundable.
Data Access: Upon cancellation and the expiration of your final paid period, you will lose all access to the Kissmetrics services and any data or information stored in your account. Historical report data will no longer be available after account termination.
Account Termination Steps: To terminate your use of the services, follow the account cancellation steps described in your account settings or contact [email protected].
Kissmetrics is designed to help businesses comply with major data privacy and security regulations, and its platform offers features to support these standards. Here are the key compliance standards and certifications associated with Kissmetrics:
GDPR (General Data Protection Regulation): Kissmetrics provides tools and policies to assist customers in meeting GDPR requirements, including features for data deletion, user opt-out, and transparency in data handling789. While the official Kissmetrics website and privacy policy emphasize GDPR compliance, specific certifications or external audit results are not explicitly listed on their main site.
CCPA (California Consumer Privacy Act): The platform is positioned to support compliance with CCPA, offering mechanisms for user data access, deletion, and opt-out requests.
